ekohome.co.uk Reviews 

Excellent delivery timing and good quality products. Would recommend.

The pedal on our bin broke during a house move. After enquiring with the customer service, they promptly helped, and, aided with pictures, advised that we could change the pedal. They sent a video showing how to change the pedal. It all happened very promptly and the customer service was outstanding. So pleased our bin is working again! Would highly recommend.

We have purchased EKO X Cube Kitchen Bin in 2021 and were very happy with our purchase but recently the pedal broke and the lid stopped responding to pressing the pedal. After contacting the customer service, they responded almost immediately, and following the photos-based quick inspection they determined the issue with the pedal and sent the replacement pedal within 2 days for free. We managed to install the new pedal in seconds based on the provided instruction and continued to use the bin!
I highly recommend EKO’s products not only for the design and functionality, but also for the after sales care.

I bough the Galleria sensor 9L bin back in 2021 which has been working well. Unfortunately, the lid malfunctioned a few weeks back. I noted that the bin comes with a 3 year warranty so I contacted EKO to see what my options were. They responded very quickly with an initial list of troubling shooting ideas. These did not solve the problem so I sent through photos and videos which they escalated to their R&D team who confirmed the sensor had malfunctioned. A replacement bin was offered immediately and dispatched within 24hrs. Customer services sent an additional email to the standard DPD one to say it should be with me soon. Once they were notified it was delivered EKO contacted me to check everything was as I expected and working properly. Excellent customer service with a personal touch. I would definitely recommend their products for this alone!

I contacted customer services with a warranty query on our bin. They quickly resolved the issue and dispatched a replacement - so quick it was with me before DHL got around to sending me the tracking details 😂
Excellent service from Lara, would definitely recommend.

We ordered the Phantom Deluxe 45 litre Kitchen Sensor bin, very quick delivery with the bin protected with very substantial packaging.

It is way better than on our existing bin as the Phantom Deluxe bin has an internal bucket with recessed handles making it easy to lift out for removal of the bin liner.

The sensor opening double doors are smooth and quiet with no clanging or banging when opened or closed.

Great design, product and service, well done EKO Home!

Contacted EKO home on the off chance they had a spare part for my Horizon bin that had suffered some damage at home. I recieved a prompt reply within an hour to inform me they did have the part I needed and I was given clear information about how I could order and pay for it. The part was sent out to me freepost. Excellent communication and customer service. Very happy to have my bin fully operational again.

Ordered EKO home automatic soap dispensers. Delivered quickly and easy to charge and set up. Smart design, can see if they need to be refilled and avoid the use of batteries. We have them in the kitchen and bathrooms. When I had a technical issue with one of the dispensers, Customer Services sorted it out promptly and politely. Hence the 5 stars.

Great products, quick delivery and a significant improvement on our existing bins. Whilst there was a problem with one of the touch lids, this was quickly resolved.

I had a problem with the mechanism of my bin. I decided to try to find the spare part on their site. Quick response and quickly resolved the problem.
I'm happy with their service! If I didn't try to find the part, would probably buy the whole bin which would cost more than triple the part!

I purchased the touch free soap dispenser. Well made and of good quality build. Easy to maintain and charge. I did have an issue and took this up with Eko customer service. They were quick to respond and resolved my issue promptly and politely. I highly recommend. Thank you EKO

Absolutely fabulous customer service and what an asset Lara is! She left no stone unturned to resolve my issue with an out of warranty bin. I am now the very happy possessor of a new bin - and a really speedy resolution!

Thank you and well done!

Lost part that was replaced speedily with a fantastic Customer Service led Experience from Lara.
Love these bins got 2, household and recycling!

Great customer service. Lovely product

The bin is simple but really well designed, keeps bags in place so no spillage when getting them out and the linking feature is great. I have my ordinary rubbish & recycling bins linked together and they take up a small amount of room.
Recommended

Great liners - they fit the bin correctly, unlike supermarkets generic liners.

Excellent product. Customer service was superb- particularly communication from Lara.

We had an issue with the bin that arrived, but the Customer Service team were very efficient at arranging a replacement.
Excellent customer service and would happily use this company again!

I am delighted with the self raising lid on my kitchen bin.

Great bin, quick delivery.

They are lovely bins - this is my third one now and realised I have spent £450 on them which I think is a bit pricey for a bin.

However, I love the 80l one that I got as well as the 20 x 20 recycling one.