The only contact required was with Lara Blake in Customer Services who promptly answered my emailed questions concerning the lid of my EKO Mirage sensor operated waste bin which had finally failed a... See more
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Welcome to EKO Home! EKO re-imagines your home with products designed with beauty and intelligence in their heart.
Contact info
United Kingdom
- support@ekohome.co.uk
- ekohome.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Excellent service
The caddy I ordered arrived damaged. It was easy to email Ekohome who responded instantly, guided me through the process and swiftly replaced the damaged item. I am pleased with the caddy, which is a neat design giving easy to use kitchen worktop waste disposal.
Excellent Bin
We needed a food waste bin of a size to fit in a pull out drawer in our kitchen. The EKO bin fits exactly and the opening is exactly where we need it to be. The quality of the bin is excellent and I love the colour.
Great bin
Love the sensor bin bought for the bathroom. Just the right size, and nearly silent in operation. This one is rechargeable and we’ve had it several weeks and not had to charge it yet.
Sandra
This is the best bin I've ever had. Like the touch-free opening. It looks stylish in my new kitchen and fits with the decor perfectly. Wish I had found this sooner, well worth the price.
Needed a replacement lid
Needed a replacement lid. No issues at all. Very helpful. Will never be going back to a non sensor bin. I brilliant idea. Many thanks to their team.
Best food caddy liners
Best food caddy liners I have found. They are strong and don’t fall apart. Quick delivery too.
Eko mirage sensor 80l
Eko mirage sensor 80l
Really pleased with this bin and the fact you can get it to stay open if you need to dispose of something for longer.
Shout out to Lara from customer service who went above and beyond to assist with a teething problem
Waste bin scent capsules
The scent capsules are okay but personally I’d prefer a stronger scent. It’s quite subtle.
A good and well thought out product
A good and well thought out product. Functional and attractive. (Without being too over the top - it is still only a bin.)
Customer Service Second to None
We had a problem with the bin pedal not working. Eko customer service were second to none, problem resolved. Impeccable communication with Eko. Highly recommended.
Good quality products
Easy to order and a good quality product at a reaonable price. Such a simple design but it works well and fits in with my kitchen.
Very good customer service
I ordered a kitchen bin and needed it urgently. The order was speeded up by customer service and it was delivered even earlier than promised - very impressive, especially in August when some things slow down.
Bin lid not opening
On asking advice from EKO in regards to my bin lid not opening, on giving them a copy of my receipt and a video of the problem, the identified the issue and sent a replacement pedal along with a you tube video on how to replace the pedal! Now fully working again! Efficient customer service… thank you
Fantastic customer service.
Fantastic customer service.
very fast response to my initial query, Karen S came back with the information I required and the next steps to take and kept me informed all the time.
Very impressive.
Good quality product
I have just bought the bin and the matching bin liners, both are very good quality.
Beautiful bins and beautiful customer…
Beautiful bins and beautiful customer service. I am a proud owner of a beautiful EKO bin and after 18months the hatch on the lid got broken and the EKO team sent us a new hatch within a few days. Their communication was fast and considerate and problems solved in no time. I am impressed! The EKO bin not only looks good as new in my kitchen, but it also works efficiently as ever.
I highly recommend - good investment !
45L sensor bin
I had been trying to find a sensor lid for my EKO bin for months. I approached EKO direct and they couldn’t have been more helpful in supplying me with exactly the one I wanted. They were very helpful and quick with their response
A good quality caddy
A good quality caddy, I purchased to store washing powder rather than for vegetable peelings. I am happy with my purchase.
Fantastic All Round
Really like this company, they have solidly built, beautifully designed and well thought out products. Their ethos and communications are fantastic, deliveries have always been fast and on time, it's a real pleasure to do business with this company.
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