ekohome.co.uk Reviews 

245
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, politeness, and prompt responses. Many people appreciate the efficiency and attention to detail in resolving issues, often going above and beyond expectations to find solutions. The products themselves are also highly regarded for their quality, durability, and design, with many reviewers expressing satisfaction with their purchases. However, some people were dissatisfied with the product's longevity and the customer service in specific instances, citing issues with malfunctioning parts and warranty claims.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting the fast, efficient, and polite... See more

Product

Consumers are highly satisfied with the products, often describing them as high-quality, durable, and... See more

Service

People report positive experiences with service, highlighting exceptional customer service from start to... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Response time

Users describe positive interactions with response times, consistently highlighting prompt and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only contact required was with Lara Blake in Customer Services who promptly answered my emailed questions concerning the lid of my EKO Mirage sensor operated waste bin which had finally failed a... See more

Rated 5 out of 5 stars

Needed to buy a replacement Eko Neo-Cube 18L Recycling unit for my (now discontinued) bin. Emailed EKO Customer Services who replied immediately. Surprisingly the unit was still available at a very re... See more

Rated 5 out of 5 stars

I ordered a new lid for the mirage automatic bin as I inadvertently damaged the one I had. Lara, the customer service agent was excellent. She answered my questions regarding this very quickly and c... See more

Rated 5 out of 5 stars

I bought an Eko bin through a third party, it arrived having suffered some damage in transit. The customer service team responded promptly, quickly sorting out a replacement and following up with me t... See more


Company details

  1. Home & Garden

Written by the company

Welcome to EKO Home! EKO re-imagines your home with products designed with beauty and intelligence in their heart.


Contact info

4.8

Excellent

TrustScore 5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(245)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

The caddy I ordered arrived damaged. It was easy to email Ekohome who responded instantly, guided me through the process and swiftly replaced the damaged item. I am pleased with the caddy, which is a neat design giving easy to use kitchen worktop waste disposal.

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Bin

We needed a food waste bin of a size to fit in a pull out drawer in our kitchen. The EKO bin fits exactly and the opening is exactly where we need it to be. The quality of the bin is excellent and I love the colour.

13 September 2023
Unprompted review
Rated 5 out of 5 stars

Great bin

Love the sensor bin bought for the bathroom. Just the right size, and nearly silent in operation. This one is rechargeable and we’ve had it several weeks and not had to charge it yet.

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Sandra

This is the best bin I've ever had. Like the touch-free opening. It looks stylish in my new kitchen and fits with the decor perfectly. Wish I had found this sooner, well worth the price.

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Eko mirage sensor 80l

Eko mirage sensor 80l
Really pleased with this bin and the fact you can get it to stay open if you need to dispose of something for longer.
Shout out to Lara from customer service who went above and beyond to assist with a teething problem

5 September 2023
Unprompted review
Rated 5 out of 5 stars

Good quality products

Easy to order and a good quality product at a reaonable price. Such a simple design but it works well and fits in with my kitchen.

27 August 2023
Unprompted review
Rated 5 out of 5 stars

Very good customer service

I ordered a kitchen bin and needed it urgently. The order was speeded up by customer service and it was delivered even earlier than promised - very impressive, especially in August when some things slow down.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Bin lid not opening

On asking advice from EKO in regards to my bin lid not opening, on giving them a copy of my receipt and a video of the problem, the identified the issue and sent a replacement pedal along with a you tube video on how to replace the pedal! Now fully working again! Efficient customer service… thank you

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service.

Fantastic customer service.
very fast response to my initial query, Karen S came back with the information I required and the next steps to take and kept me informed all the time.
Very impressive.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful bins and beautiful customer…

Beautiful bins and beautiful customer service. I am a proud owner of a beautiful EKO bin and after 18months the hatch on the lid got broken and the EKO team sent us a new hatch within a few days. Their communication was fast and considerate and problems solved in no time. I am impressed! The EKO bin not only looks good as new in my kitchen, but it also works efficiently as ever.

I highly recommend - good investment !

27 July 2023
Unprompted review
Rated 5 out of 5 stars

45L sensor bin

I had been trying to find a sensor lid for my EKO bin for months. I approached EKO direct and they couldn’t have been more helpful in supplying me with exactly the one I wanted. They were very helpful and quick with their response

16 August 2023
Unprompted review
Rated 5 out of 5 stars

A good quality caddy

A good quality caddy, I purchased to store washing powder rather than for vegetable peelings. I am happy with my purchase.

13 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic All Round

Really like this company, they have solidly built, beautifully designed and well thought out products. Their ethos and communications are fantastic, deliveries have always been fast and on time, it's a real pleasure to do business with this company.

2 August 2023
Unprompted review

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