The Agent was helpful and assured to provide the solution to the logging issue. He was calm and patient to assist us. In addition, he suggested a new contract with price reduction etc.
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Company details
- #37 of 59 best companies in Payment service
Written by the company
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Contact info
125 Old Broad St, EC2N 1AR, London, United Kingdom
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4.4
Excellent
7k reviews
Asks customers to review
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very helpful
16 September 2025
Daniel was very helpful in resolving my…
Daniel was very helpful in resolving my issue
16 September 2025
Some of the best customer service
I was having difficulty setting up and accessing my account, and Tim was incredibly helpful. He patiently walked me through each step, explained everything clearly, and provided excellent guidance and information. His support made the whole process so much easier. Thank you, Tim, for your professionalism and great customer service!
15 September 2025
Very Helpful
15 September 2025
Daniel was very helpful and patient
11 September 2025
I was helped today by Daniel who was…
I was helped today by Daniel who was very friendly, knowledgeable and helpful.
11 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely dreadful!!!!
Absolutely dreadful!!!!! Been trying to close my account for weeks - but they just won’t close it!!!
The staff cannot understand English - and it jut goes on and on, around in circles.
Use STRIPE instead of this company! I’ve never had such an incompetent ‘service’.
Just close the damn account!!!!!!!
8 September 2025
Unprompted review
Reply from Elavon UK
Hello Kris, thank you for sharing your recent experience. We understand why this would be frustrating, and we would like the chance to offer our help further. If you would like to discuss this matter with us, please email us with your name, reference number 58925 and phone number to askelavon@elavon.com, and we will be glad to give you a call. We look forward to hearing from you. Kind regards, ^Kim
quick information given as to what to do
4 September 2025
Tim smith did a fantastic job
Tim smith did a fantastic job. He sought out my request on time and provide adequate follow up to get my request resolve. I will give 5 stars!
3 September 2025
Andem very helpful
Andem was very polite and helpful and resolved my issue within a couple of minutes.
2 September 2025
Really helpful and knowledgeable
Really helpful and knowledgeable. A perfect customer care person.
2 September 2025
A lovely day despite the weather
A lovely day despite the weather, all the staff were knowledgeable and helpful, and the boat was spacious and well equipped. We would recommend this company for a wonderful, enjoyable family day out.
27 August 2025
Unprompted review
used to be good but 'security' measures make it poor.
I'm writing this while I'm waiting for an access code to be able to take payment from a customer.
After about 5 minutes you request them to resend the code. Of course a code comes through and you try it but it's the first one - about 7 minutes late so you don't quite know if you put it in wrong and try again. After 3 attemptsd you get locked out and then the re-sent code comes through - about 7 minutes too late again.
It's rubbish.
Takes too long to log in and you get logged out too quickly and have to go through the whole rigmarole again.
In reply to their reply, there was no error, it just takes too long to get the security code through. Who has time to wait 5-10 minutes to log in to take a card payment?
28 August 2025
Unprompted review
Reply from Elavon UK
Hello there. Thank you for taking a moment to provide us your feedback regarding your recent experience trying to receive a code and hope you were able to complete your transaction. We kindly ask if you're still experiencing an error, that you power off your device and then turn it back on and then attempt receiving the code again. If assistance is needed with your account or you still need assistance with receiving a code, please contact our Customer Service team at 0345 850 0195, representatives are available Monday-Friday 8am-6pm. We hope this information is helpful. Best regards, ^Kortnee
I received the assistance needed and…
I received the assistance needed and the agent Andem Bassey was very helpful. I felt at ease, he went above and beyond to get my issues sorted.
28 August 2025
Excellent Technical Support
Phone menu clear to follow, call answered quickly - our technical adviser (Amir) knew all the answers to our questions and explained them clearly and concisely. Than you!
28 August 2025
The problem was hopefully solved!
The problem was hopefully solved!
The response time could have been a little quicker but other than that, happy!
27 August 2025
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