Spoke to Simon, a fantastic helpful guy. He answered both my questions without having to look anything up, escalate a ticket etc. He just knew! Even better was that when he understood my main pr... See more
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Review summary
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Keith knew what he was doing, nothing was too much of a problem. No messing around or being pushed around departments, sorted everything at once. How support should be - very rare for large companies.... See more
Rang Opayo Support as we had an issue in the application where our embedded payment page had stopped working on 02/10/25 and we could not take card payments in the contact centre. Support call answere... See more
Lorna was super friendly and helped me sort out the white-listing of some IP addresses. I had no idea what to do, but she guided me through the process and explained exactly what IP addresses are and... See more
Company details
- #27 of 58 best companies in Payment service
Written by the company
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Contact info
125 Old Broad St, EC2N 1AR, London, United Kingdom
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4.5
Excellent
6k reviews
Asks customers to review
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I had an issue with MFA and was not…
I had an issue with MFA and was not able to access, over the phone i tried to get support and spoke to Andem who guide me through and it was sorted.
Thanks Andem for your help.
27 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
DÉBITO DIRETO-U.S. Bank Europe case reference: C-31203920
Up to this moment, we still have not received a response to our email. Five days have passed since our last exchange, and we still need support but have been unable to obtain your assistance.
22 January 2026
Unprompted review
Reply from Elavon UK
Thank you for taking the time to leave a review, Artur. We understand you have emailed us and are still awaiting a response. If you would like further assistance, please forward this email with your phone number and MID to askelavon@elavon.com, including reference number 65182. We're happy to review your request and give you a call to assist. Thank you and we look forward to speaking with you. ^Larisa
Clear and concise instruction
As a new customer and unsure of the system in question, I found the instructions from the representative to be clear, resulting in a quick solution.
23 January 2026
Reply from Elavon UK
Thank you for taking the time to share your feedback, Richard. We are happy to hear the interaction met your expectations for great service. We hope you have a wonderful day. ^Larisa
The agent who helped me was very…
The agent who helped me was very helpful
The problem that happened was very inconvenient though and not easy to resolve but finally got sorted
23 January 2026
Reply from Elavon UK
Thank you for sharing your feedback. We're glad to see your issue was sorted out and the agent was helpful. We hope your future interactions are as pleasing and you have a wonderful day. Kind regards. ^Larisa
Good support
Good support, but took a while to get the issue resolved. Very polite and helpful on the phone, and nice to actually get someone to speak to who knows technically what to do.
22 January 2026
Very prompt response on a question
Very prompt response on a question, with a very thorough explanation
22 January 2026
Unprompted review
I spoke to Tim !
I spoke to Tim, nothing was to much trouble, helped me through all the issues and found solutions and actually explained what we was doing. they offer support 24/7 and i dont think that can be beaten.
21 January 2026
Resolved my issue very quickly and…
Resolved my issue very quickly and efficiently. Very impressed.
21 January 2026
Stuart was pleasant
Stuart was pleasant, polite and efficient. It was a pleasure to speak with someone who immediately understood the issue and offered good advice. Thank you.
21 January 2026
Very helpful!
20 January 2026
Excellent customer service
We had an ongoing issue with accessing some information. Once explained Stuart King identified and resolved the issue straight away but was clearly engaged and keen to help. Excellent customer service!
14 January 2026
Reply from Elavon UK
Thanks for the shout out. We're glad you received wonderful service and hope all your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
factual supportive advice given
14 January 2026
Customer service
Simon was very helpful today. He took the time to understand our requirements and provided clear, efficient support throughout. A great experience and excellent customer service.
13 January 2026
Helpful and patient!!
Simon was so helpful and patient sorting out an issue with logging on. Really makes a difference.
12 January 2026
Reply from Elavon UK
We appreciate the shout out, Karen. We're glad to hear our agent Simon went above and beyond to ensure your needs were met. We hope your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
The gentleman was very understanding…
The gentleman was very understanding and patient guided me through the process
9 January 2026
Reply from Elavon UK
Hello Lynn, we are glad to hear you received great service. We look forward to providing you with the same great service in the future. We wish you the best, ^Kim
Just wanted to say how amazing Keeva…
Just wanted to say how amazing Keeva Byrne was when I called on Tuesday the 6th January 2026. Keeva was very knowledgeable helped me glide through my query with ease. I would highly recommend Keeva. I had what I thought where very frustrating queries that were answered professionally and with efficiency.
6 January 2026
Unprompted review
Amir was really quick to respond and…
Amir was really quick to respond and help with my enquiry and was incredible friendly and knowledgeable.
8 January 2026
They are a thief
They are a thief
They stole my money £200 and they still want me to use the terminal machine to stoling more money!!! Just received a call from credit style !! They ask for outstanding balance !!
Don’t trust alavon never
6 January 2026
Unprompted review
Reply from Elavon UK
Thank you for taking a moment to share your experience with us, Mohammad. We’re happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference number 64269 and we will call you directly to assist. We look forward to hearing from you. Kind regards, -KC
Stay away worst company I’ve ever dealt…
Stay away worst company I’ve ever dealt with not only did they with hold my cash flow due to fraud which happened to me they treated me like I was the criminal I’ve been in business for 23 years and used various companies for my card machine services but this company just wants there money and bugger the rest please please do not go near this company
6 January 2026
Unprompted review
Reply from Elavon UK
This is never the experience we want our customers to have, Stephen. We hope you know it's not our intention to let you down in anyway. If you would like to discuss your experience further, please send us an email with your phone number and MID to askelavon@elavon.com, including reference number 64245. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
Bradley saved our christmas
Bradley saved our christmas. He went the extra mile to ensure we were able to take payments on our new website over Christmas following Shop Pay removing the ability for our customers to pay at 5pm on Christmas eve. 5*
24 December 2025
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