Bought the Delonghi PinguinoEX100 Air conditioner, a lot cheaper than the big electrical shop and sent next day delivery. Customer service was outstanding, even with me keep asking, when will it c... See more
Company replied
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Review summary
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Reviews shaping this summary
Great products and competitive prices! I was fortunate that I was able to purchase large goods, i.e. solar panels and then collect locally to me in Doncaster. Warehouse staff were fantastic, friend... See more
Company replied
I rang to confirm a delivery day but was told that due to it being a bank Holiday weekend they couldn't guarantee a day. After a discussion with the salesman I agreed to go and collect the item from t... See more
Company replied
Mid-summer and our portable AC blew out, which I purchased from this retailer a year ago. Online, all ACs are out of stock and I was in a panic. I gave Electricals Online a call and they offered me a... See more
Company replied
Company details
Written by the company
Electricals Online (or EO for short) are a new and innovative wholesaler of electrical goods on the online market, we aim to provide our customers with market leading prices online and to deliver them the best customer service possible. The directors of Electrical Online have all worked for some of the biggest electrical wholesalers across the U.K. They saw trade industries drastically change in the age of the internet and came together to pool their knowledge and experience to create EO. More than simply an online retailer, they launched EO’s membership programme in commitment to helping fellow tradesmen grow and futureproof their own respective businesses.
Contact info
Friars Gate, DN4 5NU, Sheffield, United Kingdom
- 01146980583
- hello@electricalsonline.co.uk
- electricalsonline.co.uk
4.4
Excellent
952 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good products at affordable prices with…
Good products at affordable prices with quick delivery.
25 September 2025
Reply from Electricals Online
Thanks for the feedback, Anthony. We hope to hear from you again in future and appreciate the review.
These radiator castors are great.
Very simple to order and pay. Delivered quickly and well packaged.
Simple to fit the items. Great service and highly recommended.
24 September 2025
Reply from Electricals Online
We're happy to hear that you had a positive experience with us. Thank you for leaving your review, we hope to hear from you again soon!
Good service good product
24 September 2025
Reply from Electricals Online
Many thanks for the kind review.
Reply from Electricals Online
Thanks for the feedback, Ian. We hope to hear from you again in future and appreciate the review.
You sold me a defective item
You sold me a defective item. The s.p.d was defective, obviously it was a used item and has been repackaged and resold!
24 September 2025
Reply from Electricals Online
Hello,
Thank you for your review.
I'm sorry to hear that you have a faulty item. I can confirm that we do not send used items, we only send new items to our customers. Unfortunately there is always a small chance that any item we send could go faulty when installed, it is sadly the nature of electrical products.
If you have proof that we may have mistakenly sent a returned item, please email any images that you have may have and we will investigate this further.
As discussed in my email, my colleague will be sending a returns label to you so that you can get this item back to us for a full refund. I hope this helps to resolve the issue.
Apologies for any inconvenience caused.
Fast delivery
Fast delivery, great communication and superb shower extractor fan does the job great, no more steamy bathroom would definitely recomend
10 September 2025
Unprompted review
Reply from Electricals Online
Many thanks for the kind review, I'm glad to hear that your fan has done a good job!
Easy to navigate the site and place the…
Easy to navigate the site and place the order. Delivery was reasonable and well packaged.
4 September 2025
Unprompted review
Reply from Electricals Online
Many thanks for the positive review! We hope to see you again soon.
Worst company do deal with don’t send…
Worst company do deal with don’t send anything back as they will only give you 20% of your money back for unused goods!
19 September 2025
Unprompted review
Reply from Electricals Online
Hello,
Please could you provide more information?
We refund all unused goods that are returned within 30 days as outlined in our shipping and returns policy. If we have only refunded 20% of your order, then there will be a reason provided.
Many thanks,
Sam - Team EO
Excellent
Found what I was looking for here at a good price, and with next day delivery. It arrived promptly, well packaged, exactly when it should have arrived. Excellent, will use again.
17 September 2025
Unprompted review
Reply from Electricals Online
Thank you for the review, we appreciate your feedback and are really happy to hear that you had such a positive experience.
We hope to hear from you again soon!
Not the greatest experience
Prompt delivery of Easee EV charger and smooth transaction however the unit was faulty and I was referred to the manufacturer who have not responded with any remedial solution. 2 weeks on and I’ve had to employ a technician to fix the unit. Disappointed as no one is taking responsibility.
26 August 2025
Reply from Electricals Online
Hello,
Sorry to hear about the issue with your charger, have you still not heard back from Easee? As discussed previously we are working on a solution as we speak.
Has the technician been able to fix the unit? Please let me know where we are at with the situation. As always we are available to help via hello@electricalsonline.co.uk
Apologies once again for the inconvenience caused.
Reply from Electricals Online
Many thanks!
System needs review.
Got the products. However at check out, I specified an alternate shipping address but the system reverted to main. Quite annoyed as it cost me additional to get it collected. Did email the helpline, they said they were on it but sadly didn't manage. Just wish I had been emailed as soon as they knew they could not redivert it.
2 September 2025
Unprompted review
My order was promptly dealt with and…
My order was promptly dealt with and delivery of items was made quickly.
20 August 2025
Unprompted review
Reply from Electricals Online
Great to hear! Thank you for the kind review.
Reply from Electricals Online
Thank you for the positive feedback, we appreciate your review and hope to hear from you again in future.
Best regards,
Sam - Team EO
prompt and timely delivery
26 August 2025
Reply from Electricals Online
Thank you for the positive feedback, we appreciate your review and hope to hear from you again in future.
Best regards,
Sam - Team EO
Amazing service
Amazing service, was a bit skeptical as I'd never heard of them before and the product I was buying was so much cheaper with them than anywhere else.
Delivered with DPD, I missed my time slot and Eletric shop rang me to make sure the new delievery time and date was going to be convenient for me and not missed again. We all know any other company stops caring once the product leaves their wearhouse.
Very pleasantly surprised, immediately checked to see if they stocked any other electrical that I'd been considering (unfortunately they don't) but they will definitely be my go to shop for future purchases and ive already started recommending them to family and friends.
7 August 2025
Unprompted review
Reply from Electricals Online
Hello,
Thank you for taking the time out of your day to leave this kind review, we appreciate the feedback and are really happy to hear that you had such a good experience with us!
Thank you for recommending us to family and friends, the support is much appreciated.
Best regards,
Sam - Team EO
Absolutely fantastic retailer
Absolutely fantastic customer service great communication from start to finish will definitely be using again for my next electrical purchase well done to all at electricals online
22 August 2025
Unprompted review
Reply from Electricals Online
Hello,
Many thanks for the kind review, we are pleased to hear that you are happy with our service and look forward to doing business with you again in future.
Best regards,
Sam - Team EO
Ease of ordering items.
Very easy to order items and followed by quick trackable delivery of your items makes ordering online simple and stress less.
15 August 2025
Unprompted review
Reply from Electricals Online
Thank you for the positive feedback, we appreciate your review and hope to hear from you again in future.
Best regards,
Sam - Team EO
Good price and delivery promises were…
Good price and delivery promises were kept
I would not hesitate to deal with again
12 August 2025
Unprompted review
Reply from Electricals Online
Thank you for the positive review, we hope to hear from you again in future.
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