Bought the Delonghi PinguinoEX100 Air conditioner, a lot cheaper than the big electrical shop and sent next day delivery. Customer service was outstanding, even with me keep asking, when will it c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great products and competitive prices! I was fortunate that I was able to purchase large goods, i.e. solar panels and then collect locally to me in Doncaster. Warehouse staff were fantastic, friend... See more
Company replied
I rang to confirm a delivery day but was told that due to it being a bank Holiday weekend they couldn't guarantee a day. After a discussion with the salesman I agreed to go and collect the item from t... See more
Company replied
Mid-summer and our portable AC blew out, which I purchased from this retailer a year ago. Online, all ACs are out of stock and I was in a panic. I gave Electricals Online a call and they offered me a... See more
Company replied
Company details
Written by the company
Electricals Online (or EO for short) are a new and innovative wholesaler of electrical goods on the online market, we aim to provide our customers with market leading prices online and to deliver them the best customer service possible. The directors of Electrical Online have all worked for some of the biggest electrical wholesalers across the U.K. They saw trade industries drastically change in the age of the internet and came together to pool their knowledge and experience to create EO. More than simply an online retailer, they launched EO’s membership programme in commitment to helping fellow tradesmen grow and futureproof their own respective businesses.
Contact info
Friars Gate, DN4 5NU, Sheffield, United Kingdom
- 01146980583
- hello@electricalsonline.co.uk
- electricalsonline.co.uk
4.4
Excellent
952 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
Very good service - Products delivered promptly - Well packaged - AAAAAAAA
14 August 2025
Unprompted review
Reply from Electricals Online
Thank you for the positive review!
Very good service all round
Very good service all round. Great company and would look to use them again in future.
18 August 2025
Unprompted review
Reply from Electricals Online
Thank you for the positive review, we would love to hear from you again in future.
Excellent service and arrived very…
Excellent service and arrived very quickly for the lighting installation
15 August 2025
Unprompted review
Reply from Electricals Online
Thank you for the positive review!
Reply from Electricals Online
Many thanks for the review, we appreciate your positive feedback and hope to do business again in future.
Best regards,
Sam - Team EO
Reply from Electricals Online
Thank you for the positive review!
Next day and free deliver, what a service.
When I was ordering my 2 wall heaters, it said next day and free delivery. I ordered it on the Monday afternoon and I didn’t pay delivery and it arrived on Tuesday afternoon. I was delighted.
The wall heaters were cheaper than I expected as well.
29 July 2025
Unprompted review
Reply from Electricals Online
Many thanks for the kind review, we're glad to hear that we provided a good price and service. If we can help you with anything else in future please get in touch, we will be happy to help.
Best regards,
Sam - Team EO
The website is a scam
The website is a scam. Ordered £100's of pounds if goods which have not arrived. The telephone number does not connect and all emails have gone unanswered. The so called courier they use also has no contact details either. DO NOT USE.
11 July 2025
Unprompted review
Reply from Electricals Online
Hello,
I'm sorry to hear about the issue with your order, please could you get in touch with us to resolve this issue? I can't find any orders relating to this as I only have your first name from this review, and we have not received any additional info.
Apologies for any inconvenience caused.
Ordering process simple to navigate
Ordering process simple to navigate, regular delivery updates and delivered on time.
25 July 2025
Reply from Electricals Online
Thank you for the kind feedback.
Reply from Electricals Online
Thank you for the positive review.
Great service and fast delivery!
1 July 2025
Unprompted review
Reply from Electricals Online
Thank you for the positive review!
First class service with great prices
1 June 2025
Unprompted review
Reply from Electricals Online
Thank you for the positive review.
Unapologetic in refusing a return for…
Unapologetic in refusing a return for an air conditioner that doesn’t pump the air outside and is heating the room up. Clearly not fit for purpose.
Terrible experience and won’t shop here again.
10 July 2025
Unprompted review
Added me to their mailing list without…
Added me to their mailing list without consent - have been getting spam from them. not what i signed up for and I definitely opted out. This may not be a big deal to most customers but I definitely view this as a an abuse of how they handle personal data
20 June 2025
Unprompted review
Reply from Electricals Online
Hello,
I'm sorry to hear about the issue, please could you get in touch with us to resolve this issue? I can't find any details relating to this as I only have your initials from this review, and we have not received any additional info.
Apologies for any inconvenience caused.
Fast and efficient.
My veritas alarm stop working I found the fault ordered the part from electrical online for the right price. Delivered next day . Alarm working again in less than 24 hrs . That’s what you call efficiency. Excellent company.
3 July 2025
Unprompted review
Reply from Electricals Online
Thank you for the review! Your feedback is much appreciated, and we're glad to hear that you had such a positive experience. We hope to hear from you again soon.
Some items were late
Some items were late, it appears someone had forgot to pass my order onto relevant supplier. If I hadn't kept chasing, I might have never received all my items. Did receive apology, and staff very polite and helpful once it was realised what had happened.
25 June 2025
Reply from Electricals Online
Hello,
Thank you for the review. I'm very sorry about the issue with your order, but I'm glad to hear that it was rectified.
If there is any other way we can help you please do let us know. Thanks again for taking the time out of your day to leave a positive review!
£9.95 postage for something weighing 30…
£9.95 postage for something weighing 30 grams. Absolute rip off!
9 July 2025
Unprompted review
Amazing customer service
Amazing customer service. Got 2 central heating thermostat controls for home which were exceptionally well price in comparison with my service provider! In addition I needed them in record time & staff were kind enough to expedite this order quickly despite being pass the cut off time of midday. Very helpful to & product looks and work well. Will definitely be using you guys again!
25 June 2025
Unprompted review
Reply from Electricals Online
That's great to hear, thank you for the kind review! We hope to hear from you again soon!
Good prices, rapid delivery!
I bought a security system from Electricals Online. It appears that this is a very competitive area as the prices are very similar. However Electricals Online were slightly cheaper for the panel that I wanted. When I placed the order, on a Friday, I selected standard delivery and expected delivery Monday or Tuesday. I was pleasantly surprised when it arrived on Saturday. I haven't powered it up yet but good price and rapid delivery, what's not to like?
20 June 2025
Unprompted review
Reply from Electricals Online
Thank you for the positive review, your feedback is much appreciated. We hope the unit works well for you.
Great experience
Great experience. Order arrived quickly and packaged well.
16 June 2025
Unprompted review
Reply from Electricals Online
Thank you!
Reply from Electricals Online
Thank you for the kind review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.