Just received my PS5 Pro which I ordered through Electric Games. Initially, I wasn't certain about buying something so expensive off a smaller site but now that I've received it, I'm very happy with t... See more
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Was looking at the new Dragon Ball Sparking Zero game and it was listed at £65 - £70 everywhere. I searched google and seen that Electric Games had it the cheapesrt at £45. didn't think it they were l... See more
Company replied
Although I have had no dealings with Electric Games before I can firmly say that they appear totally trustworthy and an honest company. I just received 'Donkey Kong Bananza' and all seems great. Will... See more
Company replied
Item hasn't arrived so I can't comment on the item. Delivery was set for Wed 6 Dec. But nothing was delivered, when checking Royal Mail website it just says in Southampton and has been since the... See more
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Company details
Written by the company
Online Video Game Shop supplying Games, Consoles & Accessories for PlayStation, Nintendo & Xbox! *FREE Delivery on all UK Mainland Orders* Buy Now, Pay Later with Klarna - No Interest on Payment
Contact info
80 Coleman Street, , EC2R 5BJ, London, United Kingdom
- 02034052132
- info@Electric-games.co.uk
- electricgames.co.uk
4.6
Excellent
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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PERFECT in everyway!
This was a great experience - spoke directly to the EG team whilst placing order - extremely helpful and they stayed online to confirm order recieved and processed - purchase arrived in perfect condition next day as promised. A delight to deal with and will do so again.
22 November 2022
Unprompted review
Reply from Electric Games
Dear Rae- Many thanks for your great feedback. makes it all worthwhile!
Reply from Electric Games
Dear Nicholas, thank you so much for leaving a positive review of your experience with us!
Excellent delivery time with the best…
Excellent delivery time with the best price online.
Would shop again.
17 November 2022
Reply from Electric Games
Dear Alex. So glad to hear we did our job properly! Many thanks for the great review!
Great price and quick delivery
Great price and quick delivery. Never heard of them before but as they accept PayPal there was no risk in trying. Keep it up and will be using again.
7 November 2022
Reply from Electric Games
Dear Mike. Great to hear from a happy customer! Many thanks for the great review!
Many thanks for GOWR game
Saw God of War Ragnarok Pre-Order for PS5 on Electric Games and ordered just a day before its release, on 9/11/2022.
Game was delivered the next day (very fast) and on release day, as promised. I thank ElectricGames for dispatching the game at speed, and, for offering the best deal possible for the PS5 variant of game.
Many thanks and please do continue with your competitive pricing.
9 November 2022
Unprompted review
Reply from Electric Games
Dear Balwinder, Many thanks for your great feedback, we are pleased you have had a great experience with Electric Games. Enjoy your game!
Cheaper than other sites! Real Deal
Never heard or used Electric Games so was sceptical at first. But ive just recived my MW2 for PS5 today and currently downloading it! So this is all legit and works as intended. So i thank you electric games for selling a much cheaper copy of the game than others! £70 digital copy vs the £58 EG sells it for 👏🏼👏🏼👏🏼
28 October 2022
Reply from Electric Games
Dear Tony, Thank you for taking time to give us such a good, honest review. This is much appreciated and we look forward to you shopping with us again. Kind regards Team EG
I bought video games from this company…
I bought video games from this company twice. The first time went reasonably smoothly. The second time, however, I’ve waited up to a week and my order still hasn’t arrived. I tried contacting the company directly and they just ignored me. I can’t even get a refund! It’s really poor customer service and I’ll be unlikely to shop from them again, which is a shame because I thought they were quite a reputable and trustworthy company.
27 October 2022
Unprompted review
Reply from Electric Games
Hi Julian, thank you for taking time to write your review. Your product was sent first class signed for service, which is a proof of delivery service as opposed to a tracking system. Unfortunately, your game was lost in the postal system. This is something that disappoints us as much as it does our customers. You did reach out to us to tell us that you had not received your game (via our website email) and we replied and refunded you almost immediately. We hope that you will be able to shop with us again as our reputation is very important to us. Kindest regards Team EG. .
Recently bought a Ps5 brilliant…
Recently bought a Ps5 brilliant communication throughout and order arrived on time. Very happy overall.
6 October 2022
Unprompted review
Reply from Electric Games
Hi Jon, many thanks for the review and pleased you were happy. Enjoy your console.
I bought a game a week ago and have…
I bought a game a week ago and have heard absolutely nothing about it's at all, very poor.
Update. Someone got In touch and apologized, full refund. Very nice guy and explained everything. Very happy with their response.
21 September 2022
Reply from Electric Games
We are sorry to hear about this Mark. The customer service team have tried calling you. I will ask them to email you . Regards
Prompt and helpful
Didn't have product in stock but told me quickly, offered an alternative, and processed refund promptly when the alternative wasn't suitable. Would definitely use again.
14 September 2022
Reply from Electric Games
Thank you for your lovely review J. Look forward to you shopping with us again. Your time is greatly appreciated. ☺
Advertised game not in stock
Advertised game not in stock so was issued refund. Refund was quick so won't complain too much.
31 August 2022
Reply from Electric Games
Dear Stephan, We are sorry that we were unable to fulfil your order on this occasion. We hope that you will be able to shop successfully with us again. Kindest regards. Team ET
Pre-order was terribly handled
Hello. I am disgusted. I pre ordered the Among Us ejected edition back in January. First, the original release date was May 31. It said that when I ordered, and it did not come on that date. NEXT, I waited until today, July 29, the “new” release date they listed,
and I haven’t gotten a dispatch email or anything, which should have been sent to me before the release date (probably 1 day before) to ensure it arrives on time. That’s what they say on their website, that all games are shipped on time so they arrive on release day. Do not order from here. I also tried to contact them during their hours, but they didn’t respond by email, the messaging thing, and I also rung them during their hours and they did not respond. Ugh. This review is NOT fake.
Update: Thanks for telling me with a reply. I’ll give it 3 stars, because you didn’t update it on your site when needed and you also didn’t get back to me by email or call or anything.
29 July 2022
Unprompted review
Reply from Electric Games
Dear GreaserYT, Firstly, we are really sorry to hear your concerns. We can understand your frustration. We truly strive to ensure that customers are of paramount importance to us, so we are sorry to hear this. Let us try and explain the situation.
The official release date of this product has been pushed back by the publisher to the 12th August 2022. We are investigating why our release date has not changed internally and externally on our systems and apologise if this has made you become concerned and upset. We can confirm that your pre-order is safe with us, and we have had confirmation from the publisher regarding our allocations. Please be rest assured your game will arrive with you in time for official release date on 12th August.
We hope this satisfies your apprehension and we apologise if any inconvenience is caused.
Kind regards
Team ET
Brilliant price and fast delivery
Brilliant price and fast delivery! Would use again and recommend!
21 June 2022
Reply from Electric Games
Hi Dani,
Thank you for taking your time to write us such a good review. We are glad you had a good experience with us and we look forward to your custom in the future.
Kind Regards,
The Electric Games Team
Quick delivery and very professional
24 May 2022
Reply from Electric Games
Hi Luqman,
Thank you for shopping with Electric Games!
We are glad to hear that you've had a great experience shopping with us! One of our main goals is to get you your products as safely and as fast as possible so you can enjoy them!
We look forward to seeing you shop with us again in the future!
Regards,
The Electric Games Team
Reply from Electric Games
Hi Robert,
Thank you for shopping with Electric Games!
We are so glad to hear that you've had a pleasant experience shopping with us! We try our best to get you your products as fast as possible so you can enjoy them!
We look forward to seeing you shop with us again in the future!
Regards,
The Electric Games Team
Reply from Electric Games
Hi JB,
Thank you for shopping with Electric Games!
We are so pleased to hear that you have had such a good experience shopping with us! We're glad to hear that your purchase arrived swiftly and safely.
We look forward to seeing you shop with us again in the future!
Regards,
The Electric Games Team
Great customer service
Product not in stock, but great communication and quick refund. They care about customers.
9 May 2022
Reply from Electric Games
Hello CM,
Thank you for taking your time to leave us a review, we are glad that you had a positive experience shopping with us! We do apologise about the inconvenience caused during your purchase and look forward to your patronage again in the future.
Regards,
The Electric Games Team
Reply from Electric Games
Hi Cliff,
Thank you for shopping with Electric Games!
We are so pleased to hear that you have had such a good experience shopping with us! We pride ourselves on our high quality customer service and will always aim to deliver orders as fast as we can!
We look forward to seeing you shop with us again in the future!
Regards,
The Electric Games Team
Joycon Replacement
I was in need for a backup controller for Nintendo Switch. The joycon on the switch was being repaired, but it has a known issue of drifting after repair unfortunately. I was searching for a reliable controller for my Switch that won't have issues in the future. I researched and found the split pad! It has gotten good reviews and were a trusted controller. Electric Games provided what I wanted at a fair price with quick delivery. Couldn't fault them, I'm very happy with my product and will return to this company again!
23 April 2022
Reply from Electric Games
Hi Ellen,
Thank you for shopping with Electric Games!
We are so glad that you have had such good experiences buying with us! We pride ourselves on being able to give you affordable, competitive pricing for new and old games, consoles and accessories as well as high quality customer service!
We look forward to seeing you shop with us again in the future!
Regards,
The Electric Games Team
Terrible
Terrible. Cancelled my order suddenly and without explanation, by which point prices for the same product had risen elsewhere. I won't be using this site again.
17 April 2022
Reply from Electric Games
Hello Ryan,
We apologise for the inconvenience caused. We did in-fact email you explaining that we were not able to source the product you purchased from our supplier. This often happens with new releases and popular games.
You were refunded immediately on cancellation and you should receive it within 5-10 business days.
If you have any further questions, please contact us on: info@electric-games.co.uk
Again we apologise for the inconvenience caused.
Regards,
The Electric Games Team
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