No way to cancel order online, if you can order online you should be able to cancel your order online. I instantly sent an email and still nothing just a generic a ticket has been created email.... See more
Company replied
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See what reviewers are saying
Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I wa... See more
These guys are brilliant, my Mother in Laws kettle broke and she asked me to order a new one for her over Black Friday weekend, of course trying to finish up my shopping during the sales I completely... See more
Bought a telly online came with an issue so I went to return it and even though I had bought online they had no problem with me returning the product in store. All the staff were very helpful and ther... See more
Company details
Written by the company
With stores in Kilkenny, Carlow and Waterford (Kelly and Dollard), ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide
Contact info
Ormonde Business Park, R95 X795, Kilkenny, Ireland
- 059 918 8069
- help@electrocity.ie
- electrocity.ie
4.3
Excellent
381 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Avoid at all costs!
We had one of the worst delivery and customer service experience with electrocity. Our package was delivery through anpost instead of Caulfield Transport as mentioned in the email from electrocity. This meant that our old appliance was not collected by them either, despite the clear line in the email saying it would so:
"Old Appliance Removal
Your old appliance must be disconnected and removed from any kitchen units to be taken away. "
Upon contacting costumer service multiple times, they refused to collect our old appliance and were actually rude and nonchalant about the it. Regardless of our effort to help local business during the lockdown they couldn't careless and wanted us to break the lock down and bring the old appliance to their depot.
On top of all this, there was another customers full name and address still on the box from last delivery which is a breach of data protection regulations. They were careless about that as well when raised with them.
6 October 2020
Unprompted review
Reply from ElectroCity
Hi Naser,
We're so sorry to read of your review,
As discussed with our customer service representative, the item itself was a small appliance so is sent via An Post, on the shipping email we include the details of all types of deliveries we offer, and are sorry if this may of caused you confusion, that was never our intention,
An Post do not offer a service to take items back with them unfortunately but as advised any small appliance can be dropped off at any local electrical shop for WEE recycling, not necessarily our own depot,
Please do know that our team is always sincere in our explanations to customers, and I cannot agree that our representative was rude, as that is simply not true of our online team here at Electrocity,
Sorry once again that you are unhappy with your experience,
Kind Regards,
Ronan
Online Operations Manager
Great service TV arrived within…
Great service TV arrived within delivery schedule, very satisfied and easy to deal with.
2 October 2020
Unprompted review
Great service
Great service, easy to order online and delivery arrived safely and faster than expected.
16 September 2020
Unprompted review
very helpful service highly recommended
11 September 2020
Unprompted review
Fine local service
All fine, but some misads of Asus machines and a cracked chair which was replaced in great service and attitude. Just when I missed my cheque of €10, and asked if I rather take a refund, then the guys went silent. Can I have an answer at least?
10 September 2020
Unprompted review
Product is excellent
Product is excellent. Delivery took two weeks. Delivery man is the best.
7 September 2020
Unprompted review
Great service washing machine broke on…
Great service washing machine broke on Sunday ordered online had it Tuesday and delivery man was so nice have bought all my appliances off electrocity great team to deal with and very helpful highly recommend them
7 September 2020
Unprompted review
Super fast delivery
Super fast delivery, good pricing on products would buy from again
4 September 2020
Unprompted review
Poor service as i need to remind them…
Poor service as i need to remind them that product to be deliver which i bought online
4 September 2020
Unprompted review
good service and good product
1 September 2020
Unprompted review
Great offers
Great offers and was even sent a discount code for my next purchase, staff were very efficient and friendly
1 September 2020
Unprompted review
Wasting My Time
2 months ago I was thinking of getting a €600 TV, I wanted to know if it was in-stock in my local Electro City so I messaged their Facebook page.
Two days later still no reply so I went to the message board on their website asked the same question
Two days later still no reply, that day I messaged Harvey Norman, got an answer the next day and picked up the TV that evening.
It's now 2 months later and I still haven't got any reply.
19 August 2020
Unprompted review
A good
A good, quick and prompt service. Arrived within 2 days of ordering. Great value machine. Wudn't shop any where else. 👍
16 August 2020
Unprompted review
I've paid for my cooker emailed asking…
I've paid for my cooker emailed asking about delivery and no response at all...
14 August 2020
Unprompted review
Great customer service.
Great customer service.
I had clicked click and collect, but then realised I needed the item within a few hours. My order hadnt been processed in the depot as it was the weekend, but the girl in the KK shop was able to help me out.
Always good to support local.
14 August 2020
Unprompted review
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