No way to cancel order online, if you can order online you should be able to cancel your order online. I instantly sent an email and still nothing just a generic a ticket has been created email.... See more
Company replied
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See what reviewers are saying
Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I wa... See more
These guys are brilliant, my Mother in Laws kettle broke and she asked me to order a new one for her over Black Friday weekend, of course trying to finish up my shopping during the sales I completely... See more
Bought a telly online came with an issue so I went to return it and even though I had bought online they had no problem with me returning the product in store. All the staff were very helpful and ther... See more
Company details
Written by the company
With stores in Kilkenny, Carlow and Waterford (Kelly and Dollard), ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide
Contact info
Ormonde Business Park, R95 X795, Kilkenny, Ireland
- 059 918 8069
- help@electrocity.ie
- electrocity.ie
4.3
Excellent
381 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Terrible communication
I ordered a tv and put a note into the comment section on ordering that I specifically wanted to be rang before the tv was delivered as it was a surprise gift. I also then rang yesterday to The delivery number to reiterate this and was told I would get a text message with a time it was going to be delivered. I got no text message and the tv was delivered without me being available to collect it and the person who the surprise gift was for answered the door and collected the tv! I have to say the communication has been awful and has ruined this surprise therefore I would not feel comfortable in recommending your Store to anyone and will not shop with you again
10 November 2020
Reply from ElectroCity
Dear customer,
Thank you for taking my call earlier, I just wanted to reiterate once more our sincerest apologies for the circumstances of your order, we put great trust in our delivery partners, in this case An Post, that they heed the customer instructions that are sent on the parcel itself. We're so sorry that on this occasion that these were missed and that the special gift was spoiled, and most especially as you had went the extra step to contact the delivery number directly,
I have taken steps to address this and I, and our entire team, hope you will consider ordering with us again in the future so we can win back your trust once more,
Kind Regards,
Ronan
Online Department Manager
My order was dealt with online no…
My order was dealt with online no problem. After a couple if days status was saying item not despatched. I rang and apparently there was some mix-up in warehouse re this item. Customer Services sorted issue quickly. However, had I not called it would have taken far longer to be sent out.
10 November 2020
Item was perfect and delivered on time.
8 November 2020
Brilliant ordered tv on Wed got on Friday even though lockdown I had previously ordered one from a different company in Dublin HN waited a week was told would be delivered follies Tuesday never arr
Brilliant ordered tv on Wed got on Friday even though lockdown I had previously ordered one from a different company in Dublin HN waited a week was told would be delivered follies Tuesday never arrI've rang them saI'd I wasn't on list even though I had mail from them saying it was on schedule so I won't be shopping with them again anymore it will be electro city 2 days turnaround in middle of lockdown exellent service
4 November 2020
Good experience from start to finish
Good experience from start to finish. Delivery driver from Caufield Transport was great. He really went above and beyond
2 November 2020
Ordered item online for click and…
Ordered item online for click and collect and all was very handy and efficient.
2 November 2020
It took a bit long to deliver the item…
It took a bit long to deliver the item but other than that all good
1 November 2020
Fantastic customer service from the…
Fantastic customer service from the kilkenny warehouse. The delivery driver was pleasant and accommodating. A+++
I never buy anywhere else.
1 November 2020
Girl at the till didn't were any mask…
Girl at the till didn't were any mask and took my passport without any gloves. I always finding her very grumpy.
1 November 2020
Very good company with quality…
Very good company with quality products, fast delivery and lovely staff would definitely recommend and will be buying from them soon again 😊
15 October 2020
All good except I was not notified when…
All good except I was not notified when the delivery would be made and it was only by chance that I was near home when the delivery van arrived.
14 October 2020
Poor customer service
I had an issue with setting up the TV, rang up customer service and was told to send an email. I haven't received a response since.
Poor customer service.
I wouldn't use again.
14 October 2020
Reply from ElectroCity
Hi Gamo,
So sorry to read of your problem with initially making contact with our team, we have since made changes to our customer service portal, so for anything at all in the future please email
support@electrocitysupport.zendesk.com
I can see that our team were able to bring your query to a resolution in the meantime, thank you for bringing this to our attention as your feedback is most appreciated,
Kind Regards,
Ronan
Online Operations Manager
Bought a bosch dishwasher
Bought a bosch dishwasher. Cheapest price compared to the other online retailers. Delivered quickly. Very happy.
8 October 2020
Very good service
Very good service - good price and delivery time was fine. The only negative was that the delivery guy was on his own and I had to help him lift the fridge and freezer as there were 4 flights of stairs.
7 October 2020
Excellent service and quick delivery.
7 October 2020
Unprompted review
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