I've had a lot of fun so far at this casino website! I think it's really cool all the different discounts and free spins and cool offers they seem to always have available. Also the selection of game... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Iris stayed with me throughout the entire process of making my deposit. It took a while to get it done because things on my end but she was so amazingly sweet and patient with me. She even remained in... See more
Company replied
I love Elegant platform, awesome free no deposit bonus as well as great service workers , today Iris was a big help supporting me I love when workers help because the care and not because it's a job..... See more
Company replied
My experience was great because all the times I've ever needed to reach out to customer care, I have not had to wait to be assisted. And every single time I've gotten the help needed and some. Than... See more
Company replied
Company details
Written by the company
Welcome to ElegantSpins, where the thrill of the game meets a commitment to excellence. ElegantSpins is not just another online casino – we are a team of passionate gaming enthusiasts dedicated to delivering an unparalleled gaming experience!
Contact info
United Kingdom
- support@elegantspins.com
- elegantspins.com
4.1
Great
709 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great Games and the customer service…
Great Games and the customer service reps go above and beyond to help. Definitely recommend to join!!!
16 May 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for the wonderful feedback! 💖🎰
We’re delighted to hear you’re enjoying the games and support — our team is always here to make your experience unforgettable. ✨
Awesome customer Service:. Still has hope
Omg. Iris was so nice, fast at finding my problem and solved it in amazing time. She took the time quickly located my file and took control to help me. I'm not very good at moving around in these new games. Love her. Tyty
15 May 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for your kind words! 💖
We’re so happy to hear you had such a smooth and fast experience with our support team. 😊
Your appreciation truly means a lot to us, and we’ll always be here to help make your gaming experience easy and enjoyable. 🎰✨
great games and responses time
10 May 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for the amazing feedback! 🎮✨
We’re so happy you’re enjoying the great games and our quick response time. Your support means a lot to us! 💖
Elegant spins is the best
Elegant spins is the best! I quite enjoy it every time I play!
7 May 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for the amazing feedback! We’re so happy to hear you enjoy playing at Elegant Spins every time. ✨
Wishing you lots of fun, exciting spins, and big wins ahead! 🍀💰
Reply from Elegantspins
Dear Player,
Thank you for your kind words! 🌟
We’re delighted to hear you found our team helpful and had a great experience with us. 💙
A casino with beautiful games ⭐⭐⭐
7 May 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for the wonderful feedback! 🎰
We’re so happy you’re enjoying our beautiful game collection and having a great time with us. Wishing you many lucky spins and exciting wins ahead! 🍀✨
Good Support.
The staff that I have interacted with are awesome. The site itself is a little glitchy at times. That's where great staff come in. Very professional and dedicated to maintaining the customers best possible experience. Special shoutout to Iris. Very pleasant and helpful support member....And lot's and lot's of games to choose from.
7 May 2026
Unprompted review
Reply from Elegantspins
Thank you so much for your kind words and amazing feedback! 🌟
We also appreciate you pointing out the occasional glitches on the site. In most cases, a quick refresh along with clearing your cache and cookies helps everything run smoothly again. ✨
If you ever continue to face any issues, please don’t hesitate to reach out to us right away — our team will be more than happy to investigate and get things fixed as quickly as possible to ensure you have the best gaming experience possible. 🎰🚀
Thank you again for being part of our community, and we hope you continue enjoying the huge variety of games available! 🍀
Very quick responce
3 May 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for your review! We’re glad you enjoyed our quick response and support.
Looking forward to serving you again! 😊
Iris was kind
Iris was kind, attentive, and understood my request. Customer service isn't always easy but she made it seem that way today!
2 May 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Great to hear you had such a smooth experience! 😊
Our team always aims to be kind, attentive, and truly understand every request—glad it made a difference for you today.
We’re here anytime you need us! 💬✨
Iris is a god support
Iris is a god support, elegantspins Are the bedst🙂
Nice casino sits
2 May 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for your kind words! We’re thrilled to hear you’re enjoying your experience with us and that you’re loving the platform. 😊
Wishing you lots of fun and big wins at ElegantSpins! 🎰✨
Very great platform customer service is…
Very great platform customer service is the best
1 May 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for your amazing feedback! 😊 We’re so glad you’re enjoying the platform and our customer service.
We’re always here to keep your experience smooth, fun, and rewarding! 💎
Reply from Elegantspins
Dear Player,
We’re so glad you’re enjoying the free spins!✨
Don’t keep the fun to yourself—share the excitement with other players and let them join in on the winning vibes too! 🔥
..and who knows, they might thank you for their next big win! 😉
Everything!!!
27 April 2026
Unprompted review
Reply from Elegantspins
Love the energy!! 🔥
We’re here for it—more games, more rewards, more wins… everything you’re looking for! 😄
Let’s keep the good times rolling 🎰✨
Great casino I'm only new to gaming so…
Great casino I'm only new to gaming so they help out sending emails with Free spins :) They have a great range of games too!
25 April 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for your kind words! 😊 We’re really glad to hear you’re enjoying your start with us. It’s great to know the free spins and game variety are making your experience even better✨
If you ever need any help or have questions along the way, our team is always here for you. Wishing you lots of fun and big wins ahead! 🚀
What made my experience great
What made my experience great, was that my support responder answered all my questions in a respectful and timely manner. And went overboard by gifting me for being a nice client and made his job easier by not being extra nor rude.
24 April 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for your kind words! We're really glad to hear that your experience was smooth and that our support team could assist you in a respectful and timely manner.
Looking forward to serving you again!
Dangles carrots…
I dislike the fact they send you emails saying they are giving you something and when I try to get it it says oh sorry
UPDATE: Thank you Elegant Spins for your attempt at justification, however, if you send free spins and I have not played them yet and their not expired (email was received right before i logged in) then the spins should be there and available to me. To make me go through the motions of trying to claim the spins only to be told I need to make a deposit, is downright deception. Like I said, then don't send me emails saying I have free spins with no strings attached (per email) if you don't intend to honor them. Thank you
20 April 2026
Unprompted review
Reply from Elegantspins
Dear Player,
We regularly send out free bonus offers via email, but each code does have a limited number of uses or may only be claimed once per player. If it shows as unavailable, it likely means it’s already been used or has reached its limit.
The good news is that we keep sending out new offers frequently. And if you ever miss one, feel free to reach out—whenever possible, we can check and add an alternative bonus for you so you can still enjoy some free play 😊
Good page the best
20 April 2026
Unprompted review
Reply from Elegantspins
Dear Player,
That means a lot—thank you! 😊
We’re glad you’re enjoying the page. More exciting games, bonuses, and wins coming your way! 🎉🍀
Elegant service.
The service is awesome! Better than these online casinos. Thanks Elegant service.
19 April 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for your kind words! 😊
We’re really glad you’re enjoying the experience—your support means a lot to us. If you ever need anything, we’re always here to help! 🎉
Reply from Elegantspins
We truly appreciate your kind words—our team works hard to deliver the best experience, and it means a lot to hear this. We’ve got your back anytime! 🎉
Reply from Elegantspins
Dear Player,
So glad to hear your issue was resolved right away! 😊
Thanks so much for your kind words and support—we truly appreciate it! 💙
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