EcoFuego Reviews 189

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, ease of use, and the significant heat it provides without smoke or mess. Many people appreciate the convenient design, including features like storage bags and the ability to easily light and extinguish the fire pit. The delivery service is frequently highlighted as prompt and efficient, and the overall customer service is described as excellent, with staff being helpful and responsive. However, some customers were not happy with specific aspects of the product, reporting issues such as a tiny flame providing zero heat, black soot residue coating surfaces, and the wooden surround becoming blackened after only a few uses. A few other people also felt that the advertised burn time for the candles was ambitious, with actual usage being shorter than stated.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the Eco Fuego... See more

Quality

Consumers find quality to be positive, with many praising the portable stainless steel fire pit as well-made... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

User experience

People report positive experiences with user experience, highlighting the product's clever design and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the Eco Fuego fire pit after experiencing the item at a friend’s Bar B Q. Extremely happy with the purchase, brilliant.It’s now on our Cornish road trip and keeping the chills at bay as we e... See more

Rated 5 out of 5 stars

Wow!! Really impressed with the portable stainless steel fire pit. Used for the weekend over two nights and it exceeded our expectations. No issues lighting, really powerful heat which was continu... See more

Rated 5 out of 5 stars

I would like to thank Ecofuego… especially Aelfric for his prompt response to my damaged delivery. He was very apologetic about the situation and has dispatched a replacement straight away. I would hi... See more

Rated 5 out of 5 stars

Amazing fire, with more campsites getting strict about wood fuelled fires this is a perfect alternative! Did some research about this and it sounded perfect and was pleasantly surprised at how good it... See more


Company details

  1. #52 of 99 best companies in Garden

Written by the company

The World's First Wax, Eco, Wood-Smokeless, outdoor heating Fire Pit, Fuelled by 100% sustainable vegetable wax. Large consistent flame without the maintenance and hassle of a conventional wood burning Fire Pit. Light and put out in seconds for instant heat, controllable mesmerizing flame, and an ambiance like no other.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very great service

Very great service, had a problem with my first order, and they sorted it straight away. Certainly recommend them. I love my fire pit and very well made

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Great for convenience and gives off decent heat

Was very doubtful on this working. The reviews were too good. But after blindly trying its safe to say the reviews are right. There is a small amount of soot which comes off the fire. It gives off a fair amount of heat. Was a perfect addition to my outside entertainment area.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Great fire

Amazing fire, with more campsites getting strict about wood fuelled fires this is a perfect alternative! Did some research about this and it sounded perfect and was pleasantly surprised at how good it was! Yes the refills are a little on the pricey side but if you sign up to a subscription it works out ok! Well worth it and you don’t have to worry about being allowed a fire on the campsites!

2 September 2025
Unprompted review
Rated 4 out of 5 stars

Easy to use

Easy to use, convenient and well made although label fell off on opening and I had to superglue back on. 8 hour burn time ambitious we got about 6 1/2 out of the first candle. Good flame and heat for a small fire pit, looking forward to trying the citronella refill.
Lose a star though for sending me a 10% discount code after I'd placed my order!!

13 August 2025
Rated 5 out of 5 stars

Cornish road trip, chilling with the Eco Fuego as it turns up the heat 🔥

Purchased the Eco Fuego fire pit after experiencing the item at a friend’s Bar B Q. Extremely happy with the purchase, brilliant.It’s now on our Cornish road trip and keeping the chills at bay as we enjoy the differing climate during our holiday. Many people have commented on the fire pit, no negatives, they love it ❤️Expect a rise in sales!😂Simple, easy to light, good source of heat and extinguish when it’s time to retire.😴

29 August 2025
Unprompted review
Rated 2 out of 5 stars

Sadly disappointed with our Eco Fuego…

Sadly disappointed with our Eco Fuego fire pit. After only 3 uses the wooden surround on the top is black with soot, which after speaking visit email we were told to wipe off. This has taken the coating off the surface. When we light it we are left with black soot residue which coats everything in sight, including the blinds through an open upstairs window. The smoke produced is black not clear. We have wound the feet up to maximum as instructed to create maximum air flow - this didn't make any difference. Unfortunately, our short burst of excitement with what promised to be a fantastic product has been short lived.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

This is a fantastic product, no fire smell, smoke or mess and very easy to use. Delivery of the refills was great, updates were provided until arrival. Would definitely recommend.

13 August 2025
Rated 5 out of 5 stars

Prompt customer service

I would like to thank Ecofuego… especially Aelfric for his prompt response to my damaged delivery. He was very apologetic about the situation and has dispatched a replacement straight away. I would highly recommend the smokeless eco fire pit it’s great sitting around with family and friends on a cool summer night enjoying drinks and conversation. I will also be trying the new citronella replacement wax fuel packs . Great company with an excellent product. Well done ecofuego .👏

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent fire pit with customer service to match

Love everything about eco fire pit, looks great, easy to light, no smell ! Really glad I bought one. Had reason to contact company, emailed a question, they called me and sorted my query quickly plus gave me a generous discount! Excellent product with customer service to match would recommend highly!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

It’s always reassuring dealing with a company that demonstrates the best customer service

It’s always reassuring dealing with a company who demonstrate Good service.
Aelfric Philliskirk, customer Service Manager dealt with an issue with professionalism and speed. He was thorough and kept me informed at ALL times. I’m extremely happy with this company and their products are the best.
Well done Eco Fuego for setting the standards. And a special mention to Aelfric for all your hard work.

11 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look