The product came fast and easy as…
The product came fast and it was as described. Good job!
3 November 2024
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Company details
Information provided by various external sources
Butik i Gränbystaden Uppsala med egen verkstad, kvalificerad service grundad på lång erfarenhet, slagkraftiga priser på hemelektronik med snabba leveranser. Försäljning sker via vår butik alternativt via vår webbsida där du kan köpa delar av vårt sortiment.
Contact info
Marknadsgatan 7C, 754 60, Uppsala, Sweden
- 018 100133
- kundtjanst@elgruvan.se
- elgruvan.se
4.2
Great
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful service
After getting no help at two other shops with my very badly damaged phone, I finally went to Elgruvan. I am so glad I did! Rafil did a fantastic job in saving the information and photos that I thought were lost forever and transferring them successfully to my new phone. Wonderful service, both friendly and professional.
9 September 2023
Unprompted review
Reply from Elgruvan
Thank you so much for your review!
We are happy to hear that. Appreciate it.
Best regards!
Supersnabba leveranser
1 August 2023
Reply from Elgruvan
Tack för ditt omdöme!
Kul att höra att du är nöjd med våra leveranstider.
Välkommen åter!
Fast delivery. Bad product. Slow and bad support.
Ordered an Apple Earpods (wired version).
Delivery was fast. and the good points end here.
The product was faulty and I think it wasn't even original. some details were different from an original one that I already have.
so I applied for the return in their website. after a couple of days of not having any response, I had to email them. and after a week again no answer. then I emailed again.
they finally answered ,and I returned the product to them.
they quickly refunded the product cost. but didn't pay me for the return postal cost. and didn't mention it at all.
it wasn't that much, but still, it was for a faulty product that wasted my time around 10 days.
I guess if you get lucky and you receive an original and healthy product, you'll be fine. :)
16 January 2023
Reply from Elgruvan
Hejsan,
Produkten ni köpte är en original Bulk och det står i beskrivning som ni säkert missat.
Det står under vår köpevillkor att vid retur så ska kunden Kontakta oss via mejl: kundtjanst@elgruvan.se.
Vi svarade dig samma dag du mejlade oss.
Gällande återbetalning av returfrakt så normalt så stor du för returfrakt.
(Vid retur av vara där ångerrätt gäller så ansvarar köparen för transport till Elgruvan.)
https://www.elgruvan.se/sv/content/3-kopvillkor
Du betalade via swish så kan vi inte återbetala mer än det beloppet du betalade och vi erbjuder dig att återbetala dig för returfrakten,
därför så skapade vi en rabattkod på 11kr som ni kan utnyttja vid nästa köp. Rabattkoden skickades till ditt mejl, alternativ att du skickar oss ditt bankkontonummer så överför vi 11 kr till dig.
Med vänliga hälsningar
Elgruvan
Horrible product
I have ordered the AKG Samsung Galaxy S10 version earphones, the package came damaged and in a really bad condition, got the wrong type of earphones (Type C instead of audio jack), the product is made out of super cheap material bad quality plastic and rubber.
edit: This is unacceptable, i have been trying to reach out for the customer services email to request a return and refund for over 3 weeks now without any response. This is a complete scam. It's unbelievable.
12 May 2021
Reply from Elgruvan
Hello Firas,
Sorry to hear that you didn´t like this product. Unfortunately we only have this model with Type - C. Instead of leaving a review regarding a product here you can go ahead and email us instead to kundtjanst@elgruvan.se so we can help you to return them and refund you.
Best regards,
Elgruvan
Just how internet shopping should be
Just how internet shopping should be. Other sites companies don't care about customers after they get pregnant but it seems like you have all four corners covered.......
7 February 2020
Unprompted review
Reply from Elgruvan
Hello Kris,
We are very happy to hear that you enjoyed your visit here at Elgruvan.
Thank you for your words.
Regards, Elgruvan
Reply from Elgruvan
Hello Jack,
We are pleased to hear that you are happy with your visit at Elgruvan. Thank you for your words!
Have a great day!
Regards, Elgruvan.
It was 4 years ago since I bought…
It was 4 years ago since I bought something from you.... you send me a request for feedback now?? Is TrustPilot to be trusted???
29 May 2019
Unprompted review
Reply from Elgruvan
Hello Sean,
Do not worry!
We recently connected to Trustpilot and then they got access to our customer register from several years back and then automatic emails have been sent out to all customers who have purchased something at Elgruvan at sometime. If you can contact us by name then we can search you up in our register and we can give you more information about your purchase.
Welcome back!
Greetings, Elgruvan.
Really nice store (have only ordered…
Really nice store (have only ordered online). Never had any issues, fast, responsive and good packaging.
29 May 2019
Unprompted review
Reply from Elgruvan
Hello Thanos,
We are pleased to hear that you are happy with your purchase at Elgruvan. Thank you for your words!
Have a great day!
Regards, Elgruvan.
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