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Elia Reviews 150

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Many customers consistently praise the quality of the products, describing them as beautiful, well-made, and luxurious, often exceeding expectations. The lingerie sets are frequently highlighted for their perfect fit and ability to boost confidence, with many appreciating the variety of colors and designs. Reviewers also love the thoughtful packaging and the inclusion of little extras like scrunchies, flowers, and other treats, which make the unboxing experience special. The customer service team receives high praise for being helpful, patient, accommodating, and quick to respond, resolving issues efficiently. However, some people were dissatisfied with the subscription, noting issues with receiving identical items in consecutive boxes or items that did not match their style preferences. A few other people also felt that the sizing was inaccurate, leading to items that did not fit as expected, and some mentioned delays in order delivery. There were also complaints about the quality of some products, with some reviewers suggesting they were similar to cheaper alternatives from other retailers.

What people talk about most

Product

People report positive experiences with product, often praising the beautiful, high-quality lingerie sets... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the lingerie as beautiful,... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with many expressing delight and satisfaction with... See more

Customer service

Customers had positive experiences with customer service, often describing it as fantastic, amazing, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers received their orders... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really enjoy my gift to myself each month. Pros: always something different I never buy anything padded so suits me. I have a lovely collection of lingerie that makes me feel beauti... See more

Rated 4 out of 5 stars

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many... See more

Rated 5 out of 5 stars

From the moment my wife opened the box, she said absolutely amazing, really pretty and very good quality. Over the years I have bought her - my wife - some beautiful sets of quality lingerie. But I re... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very good products and the team is so…

Very good products and the team is so helpful, patient and accomodating.

I had issues with the bra size on the set I had purchased but they dilligently worked with me to help me find the correct size.

Excellent support and product, would 100% reccomend.

27 April 2026
Unprompted review
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Reply from Elia

Hi, I'm so glad I could help you to find the right size in the end. If you ever have any issues please let me know and thank you for being with us :) Summer x

Rated 2 out of 5 stars

Polyester nightmare

Really disappointed in the quality. The sheer textile is quite pretty, but the back of the pants and bits of the bra besides the sheer cups, are awful and look like they belong on a costume. After buying lots of good quality lingerie from Lounge lately I thought this would be a nice way to keep getting regular pretty sets for a decent price, but my god please just shop at lounge. You'll get similar (better) designs, made with quality materials that actually look and feel good.

25 April 2026
Unprompted review
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Reply from Elia

Hi Lizzie, I'm sorry to hear you weren't happy with the quality. Can you kindly send over an email to info@elia.boutique and make it out to Summer and I will look into this for you. Thank you :)

Rated 4 out of 5 stars

Absolutely beautiful lingerie, shame about delivery

Absolutely beautiful lingerie. Such a shame it took just under 3 weeks from ordering to arrive.
With this said, their customer service team are really understanding and friendly.

24 April 2026
Unprompted review
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Reply from Elia

Hi Sophie, I'm sorry to hear about your order being delayed. Unfortunately this is something that was out of our control due to slight delays in our deliveries. If you ever have any issues. Can you pop over an email for the attention of Summer and I will have a look at your order. Info@elia.boutique :)

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

So difficult to get this right (with…

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Such a wonderful idea to subscribe to something elegant just for you as a treat each month and the packaging is so cute. Also super responsive on Instagram! Definitely keeping my subscription 🩷

23 April 2026
Unprompted review
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Reply from Elia

Hi Ava,

Thank you so much for your kind words. We are so glad to hear you are loving the boxes! Love Elia xox

Rated 5 out of 5 stars

Beautiful lingerie sets which come…

Beautiful lingerie sets which come every month as my personal treat with little extra treats included! LOVE the subscription

10 April 2026
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Reply from Elia

Hi Safran! Thank you so much for your kind words :) Love Elia xox

Rated 5 out of 5 stars

Magical Sets

I am absolutely blown away every time i get my monthly subscription. These sets are magical and so worth the money.

9 April 2026
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Reply from Elia

Hi! Thank you so much for your kind words. We are glad to hear that you are loving your monthly subscriptions :) Love Elia x

Rated 5 out of 5 stars

Overjoyed

A bit of a rocky start but down to royal mail who are dyer atm in all respects. Customer Service absolutely fantastic at Elia. I actually really enjoyed my conversations with Summer, it felt like actually talking to someone who cares. People are so quick to write off companies at the slightest inconvenience but forget to give newly established or small run business's a chance and grace. Make sure you MEASURE your size to avoid the faff of replacement. We all know as women that it doesn't matter what cup and back we think we are, they change from different companies. My fit was actually perfect, comfortable and I'm feeling rather special wearing a matching fancy set. The little extras are a cute touch, but I can't believe people are leaving out stars because they didn't get the same colour bobble or one less faux petal. BE REAL you are buying lingerie everything else is a bonus. Quality is beautiful, quaint and cute little touches, I love the whole seasons theme, I just think it's a fabulous idea. And I love having something to look forward to every month. Very happy and loyal customer, I wish you all the best.

16 April 2026
Unprompted review
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Reply from Elia

Hi Lauren, thank you so much for your kind words. I enjoyed our conversations too! I'm so glad you love your sets and of course if there are ever any issues just message me :) Summer x

Rated 5 out of 5 stars

Beautiful lingerie

Beautiful lingerie that fits perfectly. Don’t know I’m wearing it.

30 March 2026
Unprompted review
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Reply from Elia

Hi Debbie, thank you very much for your kind words :) Love Elia xx

Rated 5 out of 5 stars

Quality and a confidence boost

Saw this company online and was sceptical but loving nice lingerie I would give it a go. Order is simple they ask sizes obviously and preference to briefs. It’s comes boxed beautifully and when opened it looks fantastic. A nice little right up with little keepsake flowers and petals that can be scattered on a bed or floor to create ambiance. There’s beautiful bra and panties and scrunchie which coordinates to your colours. This month I even had stockings in the box. It’s a real confidence boost it makes you feel fabulous and feminine. It’s top quality and well made can’t recommend enough. Thank you so much

13 April 2026
Unprompted review
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Reply from Elia

Thank you very much for your kind words Samantha, I'm glad they make you feel feminine and fabulous :) Love Elia x

Rated 2 out of 5 stars

The quality has dropped with the…

The quality has dropped with the majority of the bras now losing the underwire. Recently the wrong pants have been sent but hopefully that will be rectified this month

5 April 2026
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Reply from Elia

Hi John, I'm sorry to hear you have been having problems with the sets. Can you email info@elia.boutique and ask for Summer and I will look into this for you. Thank you :)

Rated 5 out of 5 stars

Beautiful

Just received my first box I got a monthly subscription omg so cute and it came with so many cute little extras I got a snack body oil and a scrunchie they also put in an extender for the bra in case it needed to go up in size so thoughtful great value for money

11 April 2026
Unprompted review
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Reply from Elia

Hi Bonnie, thank you very much for your kind words :) Love Elia x

Rated 5 out of 5 stars

Excellent Customer Service

I signed up to the subscription boxes with my usual bra size - however when it arrived the bra was too small. I contacted the customer service team who immediately asked for my measurements; replaced the order and allowed me to keep the first set which I gifted to my daughter! Very pretty styles, boxed and packaged beautifully in a pretty little box with free face cream and hair scrunchie. Feels like a real treat!

10 April 2026
Unprompted review
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Reply from Elia

Hi Jayne, thank you very much for your kind words :) Love Elia x

Rated 5 out of 5 stars

Brilliant quality and customer service

The choice is so different every month. The staff are SO helpful and lovely. Make it easy to change sizes or pause the subscription. Every bra I’ve had has been soft and gorgeous quality!

9 April 2026
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Reply from Elia

Hi Zoe, thank you so much for your kind words! Love Elia xox

Rated 3 out of 5 stars

I love these boxes and the products

I love these boxes and the products. Just beautiful but i find the lace very hard and irritating on the waistband and where edges meet my skin. I have washed sets but the lace is quite irritating, I would love if it waa softer.

9 April 2026
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Reply from Elia

Hi,

I'm sorry to hear you aren't happy with the quality, could you email info@elia.boutique ask for Summer and I will look into this for you. Thank you :) x

Rated 5 out of 5 stars

I absolutely love my subscription

I absolutely love my subscription, the quality of the underwear is excellent. They fit perfectly and they are so pretty, I am now on my 4th box and I haven't been disappointed yet.
So I highly recommend joining

7 April 2026
Unprompted review
Elia logo

Reply from Elia

Hi Sarah, thank you so much for your kind review. If you ever have any problems just let us know. Summer :) x

Rated 4 out of 5 stars

The sets are always stunning

The sets are always stunning and amazing quality. Great customer service as well 👍

3 April 2026
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Reply from Elia

Hi Fiona, thank you for your kind words. It is something we are working on to ensure it is a nice goodie box full of surprises and getting the scrunchies to match. If you send over an email to info@elia.boutique I will see what I can do for you :) Summer x

Rated 1 out of 5 stars

Impossible to Cancel

Started off okay with first box. 2nd box virtually identical to the first. Followed their instructions on how to cancel, in accordance with their policies. Numerous emails, no replies and still taking money- SCAMMERS. AVOID

2 April 2026
Unprompted review
Elia logo

Reply from Elia

Hi Lynsdey, I am sorry that you have had a bad experience. If you email info@elia.boutique and ask for Summer I will sort this out for you.

Just following on from this! We can see you managed to succesfully cancel your subscription prior to writing your review. You might have had your confirmation emails go to spam, but we can get these sent over if you're still missing them. You should also have received an email confirming a refund for your most recent order too - again let us know if you can't see these and we can send them over again.

Thanks!

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