Elite Wine Refrigeration Reviews 872

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the high quality of the products, often describing them as excellent and meeting expectations for both looks and functionality. The staff is frequently highlighted for being efficient, delightful, and incredibly helpful, providing expert advice and guiding customers through their selections. Reviewers also appreciate the excellent customer service, noting prompt responses, clear communication, and flexibility in meeting special requests. The delivery service is consistently described as fantastic, with products arriving on time, well-packaged, and handled by professional and efficient teams who often go above and beyond. However, some customers also noted discrepancies between stated bottle capacity and actual capacity, requiring additional purchases of shelves. A few other people also felt that communication regarding delivery information could be improved between the company and the delivery partners.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the efficiency and... See more

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Service

People report positive experiences with service, often highlighting its friendly, helpful, and cheerful... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and efficiency of the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were gifted the most execptional wine cooler from a friend, and the service we have recieved from Elite Wine Refridgeration and in particular Cherry Yung the General Manager is unbelievable. She is... See more

Rated 5 out of 5 stars

The product met our expectation of looks and quality. Key points: a) Info was communicated both effectively and in a timely manner. b) Customer service was excellent. c) Product arrived on promis... See more

Rated 5 out of 5 stars

Amazing experience. Fridge was coming from Sweden so 7-10 day delivery time, but Danielle located one in the UK and shortened that time. Service and price was exceptional but the former was important... See more

Rated 5 out of 5 stars

I was a bit hesitant to start with, never having dealt with this company but I need not have been. They were very responsive and even guided me away from something they easily could have sold! All of... See more


Company details

  1. #45 of 131 best companies in Appliance shop
  2. #72 of 193 best companies in Electronics store

Written by the company

We're Elite Wine Refrigeration and we pride ourselves on our extensive collection of wine cabinets, we only work with premium companies and wine cooler specialists from all over Europe. The official distributor for Dunavox, Swisscave, Climadiff, Avintage, La Sommeliere and EXPO and Ireland distributor. Shop with us and order with confidence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

872 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Very positive experience

Very positive experience. The commercial team was good at advising which product to order and was then also very helpful until the full delivery of the order, providing support and being very reactive to my questions and issues. Finally, they are using a very good delivery company, that will get the job well done even if the delivery is more complex than expected.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The product was exactly as expected. The customer service was clear and efficient in setting up the order and organising delivery and the delivery drivers were helpful and courteous. Would highly recommend Danielle and the team.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt. The delivery team very polite and helpful. Lovely looking piece of kit the La Sommeliere. Very quiet. Brilliant after sales service too.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

The whole process was very…

The whole process was very straightforward and they even offered a really simple order link that made the buying process very easy. Great product, great delivery and much cheaper than building a wine cellar.

I would buy again from Elite and the 'La Sommeliere' is really good. Great visuals and storage space.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Elite Wine Refridgeration

Thank you Elite Wine Refridgeration! You arrived when you said you would. You fitted it as you said you would. You took away the packaging as you said you would. And the fridge works! What else could one ask for? It is not always the case and your company were a pleasure to deal with .... thank you again.

16 March 2025
Unprompted review
Rated 4 out of 5 stars

Very accommodating to my specific…

Very accommodating to my specific requirements. There are so many variations to wine coolers, the shelf sizes, bottle type and size, temp ranges, lighting etc....be sure to talk to the team about your specific needs, they have a great range of products and will advise you accordingly.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Choice, Good Prices, Excellent Service

Callum helped ensure that I chose the right wine fridge, working over the Christmas/New Year period, and then that the model was delivered as quickly as possible, together with some additional shelves. I am very happy with the Climadiff Garde 150D that I ordered, and the price paid. Delivery was to the first floor and was not a problem for the two person delivery team. Thanks to the whole team at Elite Wine Refridgeration. Deli

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Great price and quality.

Great price and quality.

I was looking for wine shelves for my Climadiff and found the exact model on elitefridges. It took a few days to ship but other than that everything was fantastic.

5 March 2025
Rated 5 out of 5 stars

Head and shoulders above the rest

I got through to Hayley at Elite Fridges after 2 other vendors let me down. I wish I had called her first! Superb service and great communication, plus a 2-man delivery into the final position - few others offer this service and it is so valuable. Thank you so much for helping me to finally get my father's family-group Christmas present delivered!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

We had a problem with out two zone wine…

We had a problem with our two zone wine cooler not controlling temperature properly in the bottom zone. I raised the issue with Callum who was excellent to deal with. We quickly established a dialogue via email and after a few tests established that a repair was indeed needed. He arranged this quickly and the repair was carried out expertly by the engineer from Kool Planet. Delighted with the customer service approach of Callum and very happy to do this positive review.

27 February 2025
Unprompted review

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