I have long enjoyed writing with a true fountain pen. I bought two Ellington pens to replace my lost Parker & Shaffer fountain pens. One of the pens worked perfectly, the other, not so much - hence on... See more
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After writing a very poor review because of ink flow issues I have decided to review it. I contacted Ellington pens and they sent me a replacement nib and ink chamber which works perfectly. So they... See more
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Easy ordering, quick response and fantastic shipping updates. Loved the looks of the beautiful wooden pen and case. Especially liked the spend over $50 and get a free pen, that's what made me buy one.... See more
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Flawless writing experience, premium design and quality, and fantastic customer service by Ellington Pens! I ordered The Nautilus and The Noble Heritage Fountain Pen that came with a free Alpine Silve... See more
Company details
- #29 of 29 best companies in Stationery Shop
Written by the company
Luxury pens without the luxury price tag.
Contact info
71-75 Sheldon Street, WC2H 9JQ, London, United Kingdom
- hello@ellingtonpens.com
- ellingtonpens.com
3.9
Great
310 reviews
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This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 month
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Right Pen...Wright Time.
I placed an order for an Emerald Green pen, which was also discounted as it was near to St. Patrick’s Day.
The pen arrived promptly in a protective padded envelope, inside a black leather-like presentation box. Also in the box were two black and one blue ink cartridges, plus a piston ink converter. The pen was further wrapped in a protective plastic sleeve, and contained a card with a QR code.
The pen itself is a beautiful vibrant emerald green, matched with gold coloured accents to the top and bottom of the pen, with an octagonal end to the pen cap.
Unfortunately, the barrel of the pen was too small for me to grip it, so sadly I am unable to comment on the writing experience.
Very reluctantly I had to get in touch with Ellington Pens to request a return.
I was asked to provide either a video or photos of the pen in its current condition so they could then guide me through the next procedure.
After sending in a photo of the pen, I had an email asking if I wanted a total refund, or would I like to keep the pen for 50% off to save me the trouble of posting it back.
As the pen was too thin for me to handle properly, I opted for a total refund, and to return the pen.
Within minutes I received notification that a full refund (less postage) was on its way.
I then had an email informing me that as well as the refund, I could also keep the pen as a gift from Ellington Pens.
I wrote back to say I did not mind posting the pen back to them, (It was my problem that I could not grip the pen ) but they were very kind and insisted I should keep the pen and that if I could not use it, then to gift it on to someone else.
The timings of all the correspondence (initially with Krystal then with Yeen) happened within about one hour.
They were polite, attentive, professional and extremely efficient.
I had a great customer experience with the team at Ellington Pens…thank you for your help.
16 March 2026
Unprompted review
Reply from Ellington Pens
Hi RS,
Thank you so much for taking the time to share such a detailed and thoughtful review—we truly appreciate it.
We’re delighted to hear that you were pleased with the presentation and overall experience upon receiving your Emerald Green pen. At the same time, we completely understand how important comfort is when it comes to writing instruments, and we’re sorry that the pen wasn’t the right fit for you.
That said, we’re very glad our team—Krystal and Yeen—were able to assist you promptly and make the process as smooth as possible. We’ll be sure to pass along your kind words to them; they’ll be thrilled to know their support made a positive impact.
Your understanding and graciousness throughout the process mean a lot to us. We hope the pen finds a great home, and should you decide to try a different style in the future, we’d be more than happy to help you find one that suits you perfectly.
Thank you again for your support and for choosing Ellington Pens.
Patricia
Ellington Pens
Lack of contact following problem
Having purchased some pens (one was a free gift due to amount spent) and ink from Ellington Pens I have emailed twice over an issue with the purchased pen and still not had a reply some weeks later. No response on the phone or via message through Instagram. For a company that seems very able to bombard me with marketing material it's distinctly less willing when it comes to answering problem emails. I have now given up but will certainly not buy anything else from the company or recommend them. Problems happen but it's they way they're dealt with that counts. In contrast a Diplomat pen that developed a problem a year after purchase was put right without hesitation and quickly. What a contrast!
ELLINGTON PENS HAVE NOW REPLIED AND OFFERED AN EXPLANATION, A SOLUTION AND A FULLSOME APOLOGY.
22 March 2026
Unprompted review
Reply from Ellington Pens
Hi Mark,
We’re truly sorry to hear about your experience, and we completely understand your frustration—especially after multiple attempts to reach us.
We’ve since reviewed what happened internally and found that there were issues with how your messages were received and handled on our end. While this helps explain the situation, it does not excuse the lack of follow-up you experienced, and for that, we sincerely apologize.
This is not the level of service we aim to provide, and we are taking full responsibility for what happened. We would really appreciate the opportunity to make this right—please reach out to us again, and we will personally ensure your concern is resolved promptly.
Thank you for bringing this to our attention.
Patricia
Ellington Pens
Poor customer service response
EDIT
Thank you everyone at Ellington. Have received a replacement set and delivered in super quick time. The two stars only relate to the lack of response, the pens I’ve purchased have all been good quality and a pleasure to use. I would change the rating to four if I could.
Ordered several items in the past and all been fine but my last order had items missing from the calligraphy set - including the pen! Cannot get anyone to respond to emails and the message box on the website doesn’t work. Really disappointed as the pens I already have are fine but the set is a gift and time is running out to replace.
11 March 2026
Unprompted review
Reply from Ellington Pens
Hi Suzanne,
We’re very sorry to hear about your recent experience, and we sincerely apologize for the inconvenience caused. We truly appreciate your continued support and loyalty to us, and it’s disappointing to know that this order did not meet the standard you’ve come to expect.
Upon checking, we were able to process a replacement for the missing items in your calligraphy set. We’re glad to see that you have received our reply and acknowledged the update from our team.
Patricia
Ellington Pens
Relaible and Comfortable
Took a while to arrive, it was worth the wait. The first fountain pen I have been able to rely on to actually write when I put it to paper. Also, it is solid and feels good in my hands — comfortable to write or draw with.
19 February 2026
Reply from Ellington Pens
Hi Douglas,
Thank you for your wonderful review! We’re so glad to hear the pen was worth the wait and that it writes reliably right when you put it to paper. It’s great to know you’re enjoying the solid feel and comfort whether you’re writing or drawing. We truly appreciate your support and hope you continue to enjoy using it!
Patricia
Ellington Pens
My Fountain Pen Order
I have long enjoyed writing with a true fountain pen. I bought two Ellington pens to replace my lost Parker & Shaffer fountain pens. One of the pens worked perfectly, the other, not so much - hence only 4 stars. CS at Ellington ended up sending a replacement nib to correct the scratchy, inconsistent nib on the original purchase. Now both pens are a joy to use.
19 February 2026
Reply from Ellington Pens
Hi Martin,
Thank you so much for your thoughtful review and for giving our pens a try! We’re sorry that one of the nibs didn’t perform perfectly at first, but we’re really glad our customer support team was able to resolve it and get you writing smoothly again.
It means a lot to us that both pens are now a joy to use, especially coming from someone with experience using fountain pens. We truly appreciate your support and hope they bring you many more enjoyable writing moments.
Patricia
Ellington Pens
Beware of this bundle issue
I don’t really want to give 3 stars but I wanted to get attention to this issue for your company and others. I love the pens they are good quality and write extremely well. I would stick with fine, the extra fine is a little finicky. You tend to have to write slower otherwise the ink skips. Let’s get to the 3 stars. I purchased the dynamic duo bundle, it was offered at a 25% discount over the already lower bundle price, however at check out the journal does not ship to the U.S. and I had to click to not include the journal as part of the bundle. In doing so, that reverted the bundle back to the original price as if I was purchasing each item separately. I had the welcome code for 15% which originally brought the bundled price down to 40% off. With the journal issue I only received the 15% off original price not the bundle price. So purchasers need to be aware of that issue. Love the pens might buy some additional ones once I get over the disappointment of this first purchase.
19 February 2026
Reply from Ellington Pens
Hi Danny,
Thank you for your detailed review — we’re so glad to hear you love the pens, and we’re truly sorry for the frustration caused by the bundle issue.
I’ve checked and we did reach out to you via email, but haven’t received a reply yet. The reason the journal couldn’t be included is because it’s currently out of stock in our US warehouse and only available in our UK warehouse. This was not intended to mislead or trick customers — it was unfortunately a stock location limitation that affected checkout.
Please do look out for our email so we can resolve this for you. We really appreciate your patience and hope to make this right.
Patricia
Ellington Pens
Very good quality--cartridges work…
Very good quality--cartridges work well, nice writting sysle.
19 February 2026
Reply from Ellington Pens
Hi Thomas,
Thank you for your great feedback!
We’re so pleased to hear that you’re happy with the quality and that the cartridges are performing well. It’s wonderful to know you’re enjoying the writing experience too.
We truly appreciate you sharing your thoughts!
Patricia
Ellington Pens
Lovely pens so nice to write with
19 February 2026
Reply from Ellington Pens
Hi Grace,
Thank you so much for your kind words!
We’re delighted to hear you’re enjoying your pens and finding them so lovely to write with. That truly means a lot to us.
We really appreciate you taking the time to share your experience!
Patricia
Ellington Pens
More than I expected!!
More than I expected!! Feels great in my hand, smooth ink flow, never seems to dry up. Even after not using it for a few days.
18 February 2026
Reply from Ellington Pens
Hi Donna,
Thank you so much for your fantastic review!
We’re so pleased to hear that the pen has gone beyond your expectations and that you’re enjoying the smooth ink flow and dependable performance. Knowing it writes beautifully even after a few days of rest makes us especially happy.
Truly appreciate you sharing your experience — happy writing!
Patricia
Ellington Pens
My new Ellington pen is outstanding
My new Ellington pen is outstanding.
Quick delivery, very good quality and great customer support. Thanks for that!
5 January 2026
Unprompted review
Reply from Ellington Pens
Hi Feray,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re enjoying your new Ellington pen and that you were happy with the delivery and support. Your kind words truly mean a lot to our team.
Wishing you many great writing moments ahead!
Patricia
Ellington Pens
The quality of the products I purchased…
The quality of the products I purchased combined with the excellent service deserves five stars recognition.
22 January 2026
Reply from Ellington Pens
Hi Radu,
Thank you so much for your five-star review! ⭐
We’re thrilled to hear you’re happy with both the product quality and our service. Your kind words truly mean a lot to our team.
We really appreciate your support and look forward to serving you again!
Patricia
Ellington Pens
The pens are good just not right for my style of writing
This is an updated review, having gotten a reply from Ellington pens and they have now resolved the matter. I appreciate the fact they did this quickly and too my satisfaction.
I would recommend for anyone to try the pens but also a slight note to know returns may take a few emails and hopefully you get the matter resolved. As previously stated the pens are very nice but just not for me and my writing style. I have left some of the original review and updated too three stars because of this.
I bought pens on the understanding that the returns are allowed if you don’t like the pens. As someone that loves pens and has a small collection I thought let’s go for it. I found the pens to be nice but just not ones that I wanted to add to my collection and think personally they’re a little overpriced for what they are but totally understand why some people really like them.
I contacted customer service about returning my order of pens and a pencil. No response what so ever. I have emailed them multiple times and still not a single response. This is very poor for a company.
This matter has been resolved to my satisfaction and appreciate the company did resolve the issues.
23 February 2026
Unprompted review
Reply from Ellington Pens
Hi Sangha,
We’re truly sorry to read about your experience. This is absolutely not the level of service we aim to provide, and it’s disappointing to hear that you felt ignored when trying to reach us. We understand how frustrating that must have been, especially when you purchased with the expectation that returns would be straightforward.
We would genuinely appreciate the opportunity to look into this properly and make things right. If you’re open to it, could you please share your order number or the email address used to place the order? You can reply here or contact us directly so we can investigate what happened and assist you as quickly as possible.
Your feedback matters to us, and we’d really value the chance to resolve this for you.
Patricia
Ellington Pens
Really disappointing experience
Really disappointing experience. I purchased my wife a pen from this company, she has numerous pens from this company already so i had faith it was a good company. Unfortunately she did not like the pen, just her preference, nothing wrong with the pen itself. She did however notice that i had paid £81.24 for a pen that is £59.95 on the website and postage is £4.95, again she was a regular customer so knew this information from previous purchases. When contacting Ellington Pens, the initial conversation was pleasant but very quickly became long winded and frustrating. They offered a replacement but when my wife chose an alternative pen they wanted us to cover postgage on a pen that was £59.95 when we had clearly already been overcharged on the first order. Really disappointed by this. My wife was a good customer and would of happily continued to purchase items from them but this experience has now tainted any good experience she previously had.
9 February 2026
Unprompted review
Reply from Ellington Pens
Hi Kevin,
We’re very sorry to hear about your experience, and this is not the level of service we aim to provide — especially for returning customers who have placed their trust in us before.
We’ve reviewed the situation internally and have reached out to you directly via email to assist and work toward a proper resolution.
Thank you for bringing this to our attention. Feedback like this is taken seriously and helps us improve how we support our customers moving forward.
Patricia
Ellington Pens
This product is great
The product is great, well constructed without being extravagant. The service is prompt and thoughtful. I hope Ellington Pens live long and prospers.
22 January 2026
Reply from Ellington Pens
Hi Edward,
Thank you so much for your kind words and support — it truly means a lot to us.
We’re delighted to hear that you’re enjoying the quality and craftsmanship of your pen, and that your experience with our service felt prompt and thoughtful. That’s exactly the standard we strive for with every customer.
Your encouragement means the world to our team, and we sincerely hope Ellington Pens continues to serve you well for many years to come. ✨
Patricia
Ellington Pens
great pens, great customer service
I love the pens I have and recently ordered the cleaner. Customer service was incredibly helpful when my package arrived and one of the products was damaged. They remedied the problem very quickly and really I appreciate it.
22 January 2026
Reply from Ellington Pens
Hi Rhiannon,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your pens and that our team was able to quickly sort things out when your order arrived damaged. Providing helpful and reliable support is just as important to us as the products themselves, so this truly means a lot.
We really appreciate your support and hope you continue to enjoy your writing experience with us!
Patricia
Ellington Pens
Superb beautiful pens
Superb beautiful pens, wonderful to write with. Reignited my love of fountain pens.
22 January 2026
Reply from Ellington Pens
Hi Richard,
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying your pen and that it’s reignited your love for fountain pens — that truly means a lot to us. Wishing you many more smooth and enjoyable writing moments ahead!
Patricia
Ellington Pens
Communication dire at the moment
Communication dire at the moment. Please would someone reply to my emails regarding making a return to you. It's says on your website to contact you before returning.
I've just had a change of heart. Please reply.
I can go thru' my credit card but would be so grateful for a reply, kind regards Janine
5 February 2026
Unprompted review
Reply from Ellington Pens
Hi Janine,
We’re very sorry for the frustration this caused and truly appreciate you bringing it to our attention.
I’ve checked our system and can confirm that we have been in communication with you via email, including exchanges just yesterday. We’ve also just received your latest reply regarding your preference, and this has now been processed as we speak.
If there’s anything further you need or if any of our emails are not reaching you, please let us know — we’re here and happy to help. Thank you for your patience, and we’ll continue to make sure this is resolved smoothly for you.
Patricia
Ellington Pens
Buy this pen without reservations
I love my Ellington fountain pen. It writes beautifully and sits comfortably in my hand. I bought as a gift for myself. Unfortunately I started having trouble fitting he cartridges in the pen but when I reached out to Ellington they could not have been more responsive and helpful in resolving the issue. Highly recommend this company and this pen.
4 February 2026
Unprompted review
Reply from Ellington Pens
Hi Laurie,
Thank you so much for this wonderful review! We’re delighted to hear how much you’re enjoying your Ellington fountain pen and that it feels comfortable and writes beautifully — that’s exactly the experience we hope to create.
We’re also really glad our team could step in and help resolve the cartridge issue quickly for you. Your kind words about our support truly mean a lot!
Patricia
Ellington Pens
I just received my first Ellington…
I just received my first Ellington fountain pen and I love it! It truly writes so smooth. I had decided that I wanted to start a journal and got a pretty journal and wanted a pretty pen to write with. I’m so happy I chose Ellington. It’s so comfortable to write with, and so smooth. A pleasure to use! Thank you Ellington…. I’ll definitely be ordering another in the very near future.
22 January 2026
Reply from Ellington Pens
Hi Corrine,
Thank you so much for this lovely review! 💙
We’re absolutely thrilled to hear that your first Ellington fountain pen has become part of your journaling journey. Knowing it feels smooth, comfortable, and a pleasure to use is exactly what we hope for when we design our pens.
Patricia
Ellington Pens
quick delivery and nice product
22 January 2026
Reply from Ellington Pens
Hi C. Van,
Thank you for your review! We’re so glad to hear you were happy with the quick delivery and the product. We really appreciate your support and hope you continue to enjoy using it! 😊
Patricia
Ellington Pens
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