I have long enjoyed writing with a true fountain pen. I bought two Ellington pens to replace my lost Parker & Shaffer fountain pens. One of the pens worked perfectly, the other, not so much - hence on... See more
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After writing a very poor review because of ink flow issues I have decided to review it. I contacted Ellington pens and they sent me a replacement nib and ink chamber which works perfectly. So they... See more
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Easy ordering, quick response and fantastic shipping updates. Loved the looks of the beautiful wooden pen and case. Especially liked the spend over $50 and get a free pen, that's what made me buy one.... See more
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Flawless writing experience, premium design and quality, and fantastic customer service by Ellington Pens! I ordered The Nautilus and The Noble Heritage Fountain Pen that came with a free Alpine Silve... See more
Company details
- #29 of 29 best companies in Stationery Shop
Written by the company
Luxury pens without the luxury price tag.
Contact info
71-75 Sheldon Street, WC2H 9JQ, London, United Kingdom
- hello@ellingtonpens.com
- ellingtonpens.com
3.9
Great
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The pen exceeded my expectations
The pen exceeded my expectations. This was my 5th fountain pen and has easily become my favorite to write with. Great weight, very smooth, and so pretty!
22 January 2026
Reply from Ellington Pens
Hi Tiago,
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that the pen exceeded your expectations and has become your favorite among your fountain pens. Knowing you love the weight, smooth writing experience, and design truly means a lot to us. Enjoy every moment of writing with it, and thank you for choosing Ellington Pens!
Patricia
Ellington Pens
Reply from Ellington Pens
Hi Mr Hutchings,
Thank you for your kind feedback! We’re really glad you found the ordering process simple and quick. We appreciate you taking the time to share your experience and hope to serve you again soon. ✨✍️
Patricia
Ellington Pens
Nice product at a reasonable price
22 January 2026
Reply from Ellington Pens
Hi Gary,
Thank you so much for your kind feedback! We’re really glad to hear you’re happy with the product and found it to be good value for money. We truly appreciate you taking the time to share your experience, and we hope you enjoy using your pen for many years to come!
Patricia
Ellington Pens
Exquisite pen for a fantastic price
Super quick well packaged delivery
The pen was boxed beautifully and protected well
You get everything you need to start your writing experience straight away
The pen felt perfect to hold. A really good closure on the lid so no drying out. The nib was exactly right to the size I ordered. The writing experience is superb
22 January 2026
Reply from Ellington Pens
Hi Suzanne,
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that everything—from the packaging and fast delivery to the fit and feel of the pen—met your expectations. It’s especially wonderful to know the nib and writing experience were exactly what you were hoping for, as that’s what truly matters to us. We hope your pen continues to bring you many enjoyable moments of writing, and we’re grateful to have you as part of the Ellington Pens community. ✍️✨
Patricia
Ellington Pens
No response from customer service
Edit - Despite promising to contact me in their reply below after I sent them my details, I haven’t received any communication from Ellington pens. I won’t be buying anything from them in future as they do not uphold their warranty.
Original review:
My first order arrived quickly but one refill had burst. I’ve contacted customer services twice (via email and via website) to ask for a replacement but haven’t had a response. Makes me wary to order any further items as they don’t seem to honour the warranty.
13 January 2026
Unprompted review
Reply from Ellington Pens
Hi EveH,
We’d very much like to look into this and make it right. If you’re willing, could you please share your name and order number (you can do this by replying to your review or contacting us directly)? Once we have those details, we’ll be happy to assist and resolve this for you as quickly as possible.
Thank you for bringing this to our attention.
Patricia
Ellington Pens
I own six Ellington Pens
I bought my first Ellington Pen over two years ago and I have just bought my sixth pen. The pens are of excellent quality and are reasonably priced. I keep some at home and some at work, so i'm never without the use of a pen. I highly recommend this company.
29 January 2026
Unprompted review
Reply from Ellington Pens
Hi Russel,
Thank you so much for sharing this — owning six Ellington Pens truly means the world to us. Knowing that your first pen led to many more over the years is the greatest compliment we could receive. We’re delighted to hear that the quality, value, and reliability of our pens have made them a constant companion both at home and at work. Your recommendation means a great deal to our entire team, and we’re genuinely grateful for your continued trust and support. Happy writing, always! ✨🖋️
Patricia
Ellington Pens
My new Ellington pen is outstanding
I’m not normally given to spontaneous cheering but today that’s what I’m doing! My new Ellington pen is outstanding. I’ve struggled for years with posh pens letting me down and wondering whether it’s something to do with how I write. But no! You’ve shown me that a pen can be perfectly balanced for my hand, that the nib can glide over the paper.
27 January 2026
Unprompted review
Reply from Ellington Pens
Hi Jenny,
Thank you so much for sharing this wonderful feedback! We’re absolutely delighted to hear how much you’re enjoying your new Ellington pen. Creating a pen that feels perfectly balanced in the hand and glides effortlessly across the page is exactly what we strive for, so it’s incredibly rewarding to know it’s made such a difference to your writing experience. Wishing you many happy moments of writing ahead!
Patricia
Ellington Pens
They are a pleasure to work with
They are a pleasure to work with , very kind and professional as for their pens in 79 years I have had many but none anywhere near as good as their pens , it writes so smooth and perfect a true work of art . Thank You Ellinton Pens Dennis
24 January 2026
Unprompted review
Reply from Ellington Pens
Hi Dennis,
Thank you so much for taking the time to share such a generous and thoughtful review. We’re truly honored by your kind words, especially knowing the depth of your experience with pens over the years.
It means a great deal to us that you consider our pen to be a true work of art and that it delivers the smooth, effortless writing experience we strive for. Your appreciation motivates our entire team to continue upholding the highest standards of craftsmanship and service.
Thank you again for your support and for choosing Ellington Pens. We wish you many more years of enjoyable writing!
Patricia
Ellington Pens
Lack of Communication
I purchased an Ellington Pens fountain pen directly from ellingtonpens.com on January 7th and received it on January 11th. Shipping was prompt, and I have no complaints in that regard.
Upon opening the box, I noticed discoloration on the nib. Later that evening, I submitted a website inquiry describing the issue and asking for guidance on safe methods of cleaning the nib without damaging the plating. My intention was to resolve the issue myself rather than return the pen for what appeared to be a minor plating defect. I understand that manufacturing defects can occur and was simply looking for advice.
After receiving no response, I sent a follow-up email on January 15th by replying to my order delivery confirmation, again explaining the issue and including a photo of the discolored nib.
After more than a week without a response, I reviewed Ellington Pens’ Trustpilot feedback and noticed a recurring pattern in their replies to negative reviews: they often state that they attempted to contact the customer and that their response may have gone to the customer’s spam folder.
To be absolutely clear, this is not the case here. Ellington Pens has successfully sent me multiple automated emails, I have checked my spam folder daily, and no response to either my website inquiry or follow-up email has been received.
I want to emphasize that posting a public review was not my first choice, nor something I enjoy doing. I attempted to resolve this matter privately through their normal support channels and received no response. At this point, I am no longer requesting cleaning advice or a replacement pen. I am simply requesting a return shipping label so I can return the pen for a refund.
I had high expectations, and the lack of communication — combined with the need to raise this issue publicly — has been extremely disappointing.
UPDATE 02/09/2026
Ellington Pens issued me a full refund, allowed me to keep the original pen, and also sent a replacement pen of my choosing. I want to give credit where credit is due — I am very happy with this final resolution.
My original concerns were related to quality control and support communication, which required more effort than expected to resolve. While I was forwarded date-stamped responses to my initial inquiries, those responses never actually reached me, suggesting there is room for improvement in Ellington Pens’ support or ticketing system.
If I decide to purchase another Ellington Pens product in the future and see improvements in quality control and customer support responsiveness, I would be happy to update this review again with a higher rating.
For now, I appreciate the resolution and look forward to using my defect-free pen.
21 January 2026
Unprompted review
Reply from Ellington Pens
Hi,
We’re truly sorry to read this, and just as disappointed that your experience has reached this point. This is absolutely not the level of service we aim to provide, and for that, we sincerely apologize.
You are correct in saying that you made genuine efforts to resolve this privately, and we regret that you did not receive a response when you should have. While our automated emails are sent successfully, our customer support emails are handled through a different system than our marketing emails, and unfortunately, they can sometimes be filtered or missed. This is not meant as an excuse—only context—and we fully understand how frustrating this must have been for you.
We appreciate the detailed explanation you provided, and we take concerns like this very seriously. If you’re willing to share your order number (either by updating your review or contacting us directly), I will personally ensure that this is handled promptly and that you receive a full refund as soon as possible.
Again, we’re very sorry for the lack of communication and for the disappointment this caused. Thank you for bringing this to our attention.
Patricia
Ellington Pens
Extremely poor customer service.
I bought a pen from this company and received it within a few days. I immediately didn’t like it. It was nothing to do with the quality, simply personal preference. I have emailed them three times in the last 10 days to request return details and they have not replied. The one star is for the poor (non-existent) communication. I did give them some leeway due to purchasing over the Xmas period and factoring in staff holidays but now feel obliged to inform others of the unacceptable service.
16 January 2026
Unprompted review
Reply from Ellington Pens
Hi Chris,
Thank you for sharing your experience, and I’m truly sorry for the frustration caused. After reviewing this, it appears our response may not have reached you, but regardless, the lack of communication you experienced is unacceptable and not the level of service we aim to provide.
To make this right, I’ve processed a full refund, and there’s no need to return the pen. While the return was due to personal preference, we genuinely appreciate any feedback you’re willing to share, as it helps us improve. My sincere apologies again, and thank you for bringing this to our attention.
Patricia
Ellington Pens
Hard to Use
Overall, I like the design and look of the pens. I can only give 3 stars because, one, I had a very hard time figuring out how to load the ink. It just wasn't very intuitive. Two, it's very hard to get the ink to flow smoothly. I am unsure if special paper is required for using the pens, but they do not glide smoothly across regular paper, and writing with them requires a significant amount of pressure. I feel like I'm about to bend the needle sometimes because of the amount of force I have to use.
21 November 2025
Reply from Ellington Pens
Hi John,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the difficulties you experienced with ink loading and ink flow. That’s certainly not the smooth and effortless writing experience we want our customers to have.
We appreciate you highlighting both what you liked and what fell short, as feedback like this helps us improve. We’ve reached out to you directly so we can better understand what happened and work toward a resolution.
Thank you again for your honesty, and we hope to have the opportunity to turn this experience around for you.
Ellington Pens Team
Incredible pens & incredible customer service!
I am a pen person! I love pens, I love handwriting and I am a calligrapher. I have thousands of pens & markers and have to say that these Ellington pens are as good as it gets. They feel great in the hand, have wonderful ink flow, are beautiful to the eye. To top it off, the customer service is exceptional, particularly Krystal, who has answered every question and helped above and beyond expectations. I couldn’t be happier!
12 January 2026
Unprompted review
Reply from Ellington Pens
Hi Pamela,
Thank you so much for this incredible review!
It truly means the world to us to hear such high praise from a fellow pen lover and calligrapher—especially someone with such an extensive collection. Knowing that our Ellington pens stand among the very best in terms of feel, ink flow, and design is deeply rewarding for our entire team.
We’re also especially grateful for your kind words about our customer service.
Thank you again for taking the time to share your experience and for being part of the Ellington community.
Ellington Pens Team
I placed my order for three pens over…
I placed my order for three pens over one year ago. They never came. I emailed the company and never received a response. Very bad business management.
19 February 2025
Reply from Ellington Pens
Hi Christos,
Thank you for your review, and we’re truly sorry for this experience.
We sincerely apologize that your order did not arrive and that it appeared you never received a response from us. After checking our records, we can see that we did reply, but unfortunately our emails seem to have been bouncing back and not reaching you. We completely understand how frustrating this must have been, and we’re very sorry for the inconvenience.
We would very much like the opportunity to make this right. Please contact us directly at hello@ellingtonpens.com
with your complete shipping address, and we will be happy to assist by arranging a replacement.
Thank you for bringing this to our attention, and again, our apologies.
Ellington Pens Team
Cant get a response from there email
This is not good service i made a purchase (pens and leather roll case) and id like to return leather roll case,(very poor quality for the value) I have emailed many times but with no response ? there is no phone number advertised. i will give them another 48 hours and then i will have to contact the credit card company Same as they advertise as a family company.
6 January 2026
Unprompted review
Reply from Ellington Pens
Hi Mark,
We’re very sorry to hear about your experience, and we sincerely apologize for the delay in our response. This is certainly not the level of service we aim to provide.
We have sent you a reply to your email to offer assistance with your return request. Please rest assured that we are more than happy to help and will assist you fully until this is resolved.
We truly appreciate your patience and the opportunity to make this right. If you do not see our response, we kindly ask you to check your spam or junk folder, as emails can occasionally be filtered there.
Thank you for bringing this to our attention — we look forward to assisting you further.
Ellington Pens Team
Beautiful pens at affordable prices
Beautiful pens at affordable prices. Balances wonderfully in the hand and writing is a pleasure.
22 December 2025
Reply from Ellington Pens
Hi Debbie,
Thank you so much for taking the time to share this wonderful feedback! We’re delighted to hear that you’re enjoying the balance and writing experience of our pens. Knowing that they feel good in the hand and bring pleasure to everyday writing truly means a lot to us.
We appreciate your support and hope your pen continues to serve you beautifully for years to come. ✨✒️
Ellington Pens Team
I don't like the pen
I don't like the pen. I feels out of balance when I am writing. It is to thick for me. I don't like the slick finish.
22 December 2025
Reply from Ellington Pens
Hi Joseph,
Thank you for sharing your feedback. We’re very sorry to hear that the pen wasn’t the right fit for you, as comfort and balance are highly personal preferences.
We’ve reached out to you directly to offer assistance and discuss a resolution, as we truly want to make this right. We appreciate you giving us the opportunity to follow up.
Ellington Pens Team
It is a nice pen when it works
It is a nice pen when it works but it is very frustrating as it seems to dry out at the drop of a hat. it sits beside my Faber Castell pen that never dries out. I am at the stage where I do not reach for it anymore. I just had to swap over to my FC pen this morning again. I have washed it out as instructed and use bottle ink - probably time to return?
UPDATE 7Jan : Ellington are now to replace the whole pen. Their customer service has been superb and i look forward to writing trouble free with a new pen.
6 January 2026
Unprompted review
Reply from Ellington Pens
Hi John,
Thank you for taking the time to share your experience. We’re truly sorry for the continued frustration you’ve encountered — this is absolutely not the level of service we aim to provide, and for that, we sincerely apologize.
We have reached out to you directly to personally address this matter and ensure it is fully resolved. Please rest assured that we are committed to making this right and seeing it through to the end.
We appreciate the opportunity to improve and regain your trust.
Ellington Pens Team
ELLINGTON PENS ARE WONDERFUL - THE COMPANY & THE PRODUCT
I have two reasons for writing this review. 1. The first is to celebrate the excellence of my Ellington Pen (specifically, the Azure Clarity - Transparent Fountain Pen, Extra Fine). From the moment I began writing, it was exactly as Ellington claims. Smooth, reliable, super fine lines with no bleeding on the paper or my fingers! It's weight is well balanced, and the fell of it in the hand, is lovely. I have dragged this pen with me on long distances of travel, and it writes perfectly every time. The replacement ink cartridges are easy to exchange, and there is no mess. Kudos to Ellington for putting in the effort and engineering to create a fountain pen this is such a pleasure to work with. Not to mention, they have the best, most attentive and professional customer service! Love this pen, and love this company!
2. The second reason is to amend/eliminate a review I left a few weeks ago, which I erroneously wrote about an entirely different pen company (SimplPens). I had a gargantuan amount of trouble with the company. it's lack of attentiveness, its misleading delivery methods (buyers cannot track their purchases), and its lack of responsiveness to their customers. This review had NOTHING to do with ELLINGTON PENS; it was all focused on SIMPLPENS. I intended to place that review on the Simplpens website, but erroneously dropped it on the Ellington Pens website. This was my error entirely! UGH!
Lastly, go with Ellington every time!
5 January 2026
Unprompted review
Reply from Ellington Pens
Hi Dr. Lissa,
Thank you so much for taking the time to share your experience! We’re thrilled to hear how much you’re enjoying your Azure Clarity Fountain Pen. Knowing that it performs beautifully during travel, writes smoothly, and is comfortable to use truly makes our day. Your kind words about our customer service also mean a lot—we strive to provide attentive and helpful support every time.
We also appreciate your clarification regarding the earlier review. Mistakes happen, and we’re grateful for your honesty in setting the record straight.
Thank you again for your trust and support. We’re honored to be your go-to pen company, and we look forward to serving you for many more writing adventures!
Ellington Pens Team
Terrible product.
The opposite of all their advertising is the reality. Heavy (why ? ) overpriced and very horrible to use. Scratchy nib, terrible ink flow .... everything you can imagine being wrong with a pen, these pens provide it.
The only positive was a full refund when I threatened to leave a bad review on Trustpilot ... and guess what ....people deserve to know the truth and that is, these pens are awful.
10 December 2025
Unprompted review
Reply from Ellington Pens
Hi Mark,
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating this must have been.
We want to clarify that we did respond earlier to ask for more details about the issues you were experiencing so we could offer troubleshooting support or a replacement. Unfortunately, it seems our message may not have reached you, and for that we sincerely apologize.
When we did not hear back and you requested a refund, we processed it promptly and chose not to require the pen to be returned, as we did not want to add any further inconvenience. That decision was made in good faith and with the intention of resolving the matter as smoothly as possible for you.
We respect your right to share your experience publicly, though we are truly disappointed that we were not able to assist you further or resolve the issue before it reached this point. Our goal is always to help customers get the best possible experience from our pens, whether through support, replacement, or refund.
If you would ever like to discuss this further or if there’s anything we can still clarify, we remain open and willing to help.
Ellington Pens Team
Reply from Ellington Pens
Hi JP,
Thank you so much for taking the time to leave this review! We’re really glad to hear your order arrived in time for Christmas, especially despite the late order. Our team works hard to make that happen, and your kind words truly mean a lot to us. We hope you’re enjoying the pen, and please don’t hesitate to reach out if we can help with anything in the future. 🎄✒️
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