Elmajewellery Reviews 

326
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and beauty of the rings, often noting they are exactly as described online. The service is consistently described as excellent, with many appreciating the helpful and professional team. People also highlight the very fast and efficient delivery service, with many orders arriving quicker than expected. However, some customers also noted occasional issues with ring sizing, often requiring exchanges for a different size. A few other people also felt that the product quality was not always consistent, with some rings arriving scratched or feeling less premium than anticipated.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight with the quality,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the top-notch quality, lovely material,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional, brilliant, and... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing satisfaction with the ordering process,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

Excellent! Ordered gents ring Friday received today (Tuesday) Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more

Rated 5 out of 5 stars

The rings we bought are beautiful and exactly as advertised and they were a fantastic price. If you read the reviews you will see that there is a slight problem with sizing and despite using a UK ring... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

326 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(326)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great hastle free experience

Great customer service. Ordered two wedding bands from Elma - they added an additional size to the website and supported with a hustle free exchange to a different size.
Very pleased with the price and experience. Jewelry shopping is something I'm nervous about shopping online for - especially not with a high street brand. So very glad I did.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Replacement wedding bands

We ordered 2 silver wedding bands for everyday as my original set are now too big. Super fast service and communication however we needed to exchange sizes. This was no problem and they were exchanged within a week, which included a bank Holiday!
Definitely recommend EJ, love my new wedding bands. Good quality at a great price.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

My Fiancée Is Over the Moon!

I ordered a titanium and cubic zirconia engagement ring from Elma Jewellery, and I couldn't be more pleased with the entire experience. The ring arrived on time and exceeded my expectations in terms of quality and craftsmanship. My fiancée is absolutely over the moon — it’s exactly what she wanted.

She’s someone who values meaning and integrity over price tags, and this ring was perfect. We both believe it’s not about the cost but the true value of the item — and Elma delivered beautifully. The finish is elegant, the stone sparkles just right, and the whole piece feels sturdy and well made. Highly recommend for anyone looking for quality, affordable, and meaningful jewellery.

22 April 2025
Rated 1 out of 5 stars

ZERO COMMUNICATION, BE WARY

Just cannot get hold of anyone at Elma. Endless phone calls and that is before I have placed an order, over many weeks. Very dubious about spending a lot of money when you cannot get support. Be great if you would return calls.
No idea what happens if there is a problem after you order, as I can't get support up front for my purchase.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

WOW" What more can I say

WOW" What more can I say? Beautiful, Fits Perfect, Top Quality, Fast Delivery, Great Value for money, "WOW" I Highly Recommend this Ebay seller. I will be buying more from them. "WOW"

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent rings and customer service

Brought mine and my wifes rings from here. The box they come in is very smart! When we got them they were a size too small as we didn't know the court shape was slightly smaller that the D Shape. Rang up to check about returns person on the phone was great. Sent them back for the free return, got the next size up and they fit perfectly. The rings themselves are gorgeous.
Rings are excellent as is the customer service, would highly recommend

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic value

We ordered a pair of wedding bands, the ordering process was simple and delivery was very prompt. The rings themselves are perfect, and fantastic value for money. What a great company to deal with.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

We have decided to order our wedding rings from Elma Jewellery, as the designs were beautiful. When the rings came, they looked fantastic but unfortunately, they were a bit too tight. When we contacted the shop and the response was immediate. We have sent our rings back and received a new set literally next day. Great service! Very happy customers :)

22 March 2025
Rated 5 out of 5 stars

Great service, beautiful rings

I emailed for a sizer which was sent out very quickly. I then purchsed rings (we got a matching pair) - beautiful detailing, fantastic engraving and perfect fit.

19 February 2025
Rated 5 out of 5 stars

Excellent service

Good quality rings at cheaper price than many other stores-photos on website give good impression of actual product.
Ordered before 3 pm and items arrived next morning(without specifying next day delivery).
Would definitely recommend and would use again.

19 February 2025

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