Elmajewellery Reviews 

329
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful appearance and high quality of the products, often noting perfect engraving and flawless finishes. Consumers consistently highlight the excellent and efficient service, appreciating the helpful staff and smooth exchange processes. People consistently mention the fast and prompt delivery, with many orders arriving quicker than anticipated. However, some customers noted concerns regarding product quality, reporting rings developing scratches quickly, not matching descriptions, or having UK hallmarking issues. Sizing was also inconsistent for some, with rings occasionally arriving too small or too large, even after professional measurements.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the excellent build, lovely... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the high standard, build, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, first-class, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with prompt... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

Excellent! Ordered gents ring Friday received today (Tuesday) Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more

Rated 5 out of 5 stars

The rings we bought are beautiful and exactly as advertised and they were a fantastic price. If you read the reviews you will see that there is a slight problem with sizing and despite using a UK ring... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

329 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(329)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, beautiful rings

I emailed for a sizer which was sent out very quickly. I then purchsed rings (we got a matching pair) - beautiful detailing, fantastic engraving and perfect fit.

19 February 2025
Rated 5 out of 5 stars

Excellent service

Good quality rings at cheaper price than many other stores-photos on website give good impression of actual product.
Ordered before 3 pm and items arrived next morning(without specifying next day delivery).
Would definitely recommend and would use again.

19 February 2025
Rated 1 out of 5 stars

My husband bought a 3 ring set

My husband bought a 3 ring set, 1 stone fell out, this was replaced eventually, then a few weeks later 2 stones have fallen out, have emailed, but they have not bothered to respond, have asked for a full refund. As they haven't responded I have now made a charge back with my bank who are investigating.

31 December 2024
Unprompted review
Rated 5 out of 5 stars

Can not recommend enough

Had an issue with delays on a delivery without hesitation they resolved the issue for me and have sent me another ring. Amazing products at even more amazing prices.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Orderd a signet ring I was first sent…

I Made a complaint against this online jewellery retailer and I now take it back! I so happened to order a signet ring not knowing my size and the wrong shape and size was sent and they rectified it by resending me the size and shape I originally requested. Upon reposted item being received I thought it was too big and resent my ring back for the last time for a smaller size. This was Monday 16tg via Royal Mail signed for my ring never turned up till this day current date January 29th I was bummed and thought that I was now out of pocket for a ring I no longer have I had lost my tracking receipt upon getting my car washed so I couldn’t track it and could only bimbradd them with emails to say that I’ve sent to them and they should have revived it which they said they’ve not. I got the most heart warming email where they would resend me the same ring again in fact i asked if I could have different shape and they said that was completely fine. A small business who goes above and beyond for the customers I will definitely reorder in the future just for the way they’ve handled me as they DID NOT have to go out of their way to at all. THANK YOU ELMA JEWELS 💓

10 January 2025
Unprompted review

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