Elmajewellery Reviews 

327
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and beauty of the rings, often noting they are exactly as described online. The service is consistently described as excellent, with many appreciating the helpful and professional team. People also highlight the very fast and efficient delivery service, with many orders arriving quicker than expected. However, some customers also noted occasional issues with ring sizing, often requiring exchanges for a different size. A few other people also felt that the product quality was not always consistent, with some rings arriving scratched or feeling less premium than anticipated.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight with the quality,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the top-notch quality, lovely material,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional, brilliant, and... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing satisfaction with the ordering process,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

Excellent! Ordered gents ring Friday received today (Tuesday) Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more

Rated 5 out of 5 stars

The rings we bought are beautiful and exactly as advertised and they were a fantastic price. If you read the reviews you will see that there is a slight problem with sizing and despite using a UK ring... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

327 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(327)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Company

Fantastic Company
I've dealt with Elma Jewellery a few times now never had any problems customer service is spot on I would have no hesitation in recommending this company

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, my rings were too big sent them back and got the correct size within 3 days. Amazing customer service and the rings are stunning.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

I am really pleased with my ring.. It was a great price, very well packaged and arrived very quickly Thank you

24 November 2024
Rated 5 out of 5 stars

Ordered from unknown company

Ordered from unknown company, arrived today, absolutely stunning, my wife wanted alternative to white gold so chose titanium, the quality is fantastic, even the boxes are lovely. Definitely recommend.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. Item arrived before scheduled date. Unfortunately, the product was a wedding ring and it was too small, so I had to return it and the return process was Hassel free and a full refund promptly received.

22 November 2024
Rated 5 out of 5 stars

Fantastic service

Ring arrived very quickly and very well protected. It was unfortunately too small for my fiancé. I sent it back and after a couple of emails they sent me another one out - at no additional cost.
This ring fits perfectly and is very good quality.
Customer service was spot on, would definitely recommend!

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Flat shape wedding ring

I’ve just received my 9ct white gold wedding ring, I’m really pleased with it. Very fast delivery and lovely ring at a good price. Thank you very much for the great service.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Gold wedding band.

I received my order yesterday of a gold wedding band brought as a thumb ring.
It's outstanding quality.Far exceeded my expectations.
The companies sizing chart is absolutely spot on,which was a huge help.
Delivery was a dream.
Could not be happier with my purchase.
I certainly would not hesitate in shopping again with thus fabulous shop & recommending to family & friends.
Thank you so very much.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Just perfect

Great quality,fits perfectly and really speedy delivery.would recommend this company to anyone looking for quality jewellery

27 October 2024
Rated 5 out of 5 stars

Great service, great product

We were delighted with the two wedding bands which we recently purchased from Elma.
It's so refreshing in this day and age to find a good quality product at an affordable price, delivered well within the promised delivery time.

29 October 2024
Unprompted review
Rated 4 out of 5 stars

Lovely jewellery

Lovely jewellery, and prices good too. The communication around shipping could have been better, as could the option to use fast shipping, which we didn’t seem to be able to use on ordering. But for the products themselves, no complaints at all.

23 October 2024
Rated 1 out of 5 stars

Not engraved!

Ordered an engraved ring to take on holiday to propose to my partner. It took 2 weeks to arrive and it’s not even engraved. Actually heartbroken because I was so excited and now I don’t know what to do. I don’t have time to wait until they receive it back THEN start making the one I actually ordered!

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Great products and customer service.

I cannot recommend this company enough. They were very helpful and fast to exchange the size of the ring I had ordered. I had not heard of this company before but so glad I found them, I will use them again and definitely recommend to friends and family. Thank you! ☺️

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Elma Jewellery the quality speaks for its self.

Elma Jewellery are really good at delivery of your purchased item. Fantastically priced and incredible after sales. Truly amazing. Go find out for yourself.

I can’t wait to try more.

Just be careful how much data they share online!

11 October 2024
Unprompted review
Elmajewellery logo

Reply from Elmajewellery

Thanks for your 5* review, looking forward serving you again.

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