Waited nearly 1 month for delivery of shoes that arrived but were at least four sizes too small. Despite frequent requests for refund and returns acknowledgement….no response. This company is obviousl... See more
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Obviously didn’t read reviews before I purchased! Eventually after over 3 weeks I received my sandals, poorly made and way too small… I paid £28 and reading from reviews will not be sending back as to... See more
Unable to give zero stars. Item delivered does not fit description of item advertised. Offered a 15% refund, which I declined. They then offered a 20% refund despite their website stating that full re... See more
You have done a credit check without my knowledge or permission which is showing up on my credit file as 'Klarna Ab (Cval, Sr, Ar, Sa) Klarna Ab (Sr Api) Quotation Search'. My credit rating has gone... See more
Company replied
Company details
Information provided by various external sources
Imagine a world that is simply divine. A place where you can explore a wealth of heavenly wonders that transform how you look and feel – This is what you will find in the world of Elysian. Elysian was conceived from a simple ideology - to offer some of the world’s finest products in the beauty and grooming sector ranging from Fragrances, Skincare and Make-Up, to transforming Haircare products, and luxurious Bath and Shower products, at competitive prices .We understand and listen to what consumers are saying, which is why we offer only the best of the best to ensure that we provide you with the products you want and need and work round the clock to ensure you receive an exceptional service.
Contact info
1 Bromley Lane, Chislehurst, BR7 6LH, London
- 0208 8850 9911
- support@elysian.co.uk
- elysian.co.uk
1.2
Bad
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent company and product
Bought Valentino perfume from this company, initially a bit wary as I had never heard of this company before. Both the price of product and the service of the company were excellent. Would certainly recommend.
17 March 2017
Unprompted review
Reply from Elysian
Hi Julie,
Thanks for the 5 star rating.
We are glad to hear you had a great first time experience.
We look forward to seeing you back with us again soon.
Regards,
A happy team at Elysian
Excellent shopping experience
Got the product I wanted for my partner cheaper than elsewhere with fast delivery. So she's happy and I'm in the good books.
17 March 2017
Unprompted review
Reply from Elysian
Hi Shaz,
We're glad that you found the product you were looking for at Elysian and had a good experience shopping with us.
Always nice being in the good books :-)
Thank you for this review and top score.
Kind Regards, Elysian
Reply from Elysian
Hi Laura,
Thank you for the review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Cheap prices, fast service
Great experience. Shopped for the best deal which Elysian won. Easy website to use. Fast dispatch and delivery. Good communication throughout the process.
Perfume is great. Use it all the time. A perfect daytime scent.
17 March 2017
Unprompted review
Reply from Elysian
Hi Lucy,
Thank you for this lovely feedback and top score.
We're glad that you chose Elysian and had a wonderful experience shopping with us.
Looking forward to having you online with us again soon.
Kind Regards, Elysian
Excellent customer service. Quick delivery.
Excellent customer service. Quick delivery. Highly recommend this site.
17 March 2017
Unprompted review
Reply from Elysian
Hi S Searle,
Thanks for the 5 star rating and review.
We are glad to hear you had a great experience.
We look forward to seeing you back with us again soon.
Regards,
A happy team at Elysian
Reply from Elysian
Hi Louise,
Thank you very much for your review and top score.
Hope to see you again soon.
Kindest Regards, Elysian
My order turned up on time and correct.
Ordering was easy and delivery was as stated. Would definitely buy here again. My only request would be the use of less packaging please- a large box with lots of filling seemed excessive for a small cosmetic.
17 March 2017
Unprompted review
Reply from Elysian
Hi Lynn,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
We do have smaller boxes for our smaller items. Unfortunately we do run out sometimes and our warehouse needs to use a bigger boxes until we get the smaller boxes back into stock.
Hope to see you back again soon.
Kind Regards, Elysian
Valentines gift for my bf
Loved the attetion put to make sure my delivery arrived safely & wrapped up in a big box to ensure it's safe delivery.
17 March 2017
Unprompted review
Reply from Elysian
Hi Lorraine,
Thank you very much for your super feedback and 5 stars.
Good packaging we feel that it is a very important part of our service.
Hope to see you again soon.
Kindest Regards, Elysian
Good seller
I bought Estee Lauder Youth Dew perfume from this seller. It was the genuine product and much cheaper than anywhere else, I would happily buy from them again.
17 March 2017
Unprompted review
Reply from Elysian
Hi Cath,
Thank you for this lovely feedback and top score.
We're glad that you chose Elysian and had a wonderful experience shopping with us.
Looking forward to having you online with us again soon.
Kind Regards, Elysian
Just what i needed
Have a wide selection of fragrances which are premium at a reasonable price. Could have done with a little more information about the fragrances though i.e. had to find out that the Tom Ford fragrance I was interested in was for both sexes on another website. Overall good experience
17 March 2017
Unprompted review
Reply from Elysian
Hi Christian,
Thank you so much for taking the time to share your experience with us and for the 4 stars.
For extra info you can always contact us by email (support@elysian.co.uk) or by calling us on 020 8850 9911.
Hope to see you back again soon.
Kind Regards, Elysian
Original perfumes at affordable and discounted price!
Cant believe to see perfumes at discounted prices, and they are not imitation perfumes. Its original perfumes at a price you don't want to miss, you just have to get them. Fast delivery is valuable to the customer. And they deliver at your expected time.
Thanks. Of course will buy again.
17 March 2017
Unprompted review
Reply from Elysian
Hi R ROSSITER,
Thanks for the review and the 5 star rating.
We are constantly monitoring our prices so that we can offer our customers the best prices possible.
Look forward to seeing you back with us soon.
Kindest Regards, Elysian
Fabulous products at great prices
Elysian's prices are brilliant. My purchase was delivered the next day. Can definitely recommend this company.
17 March 2017
Unprompted review
Reply from Elysian
Hi Ken,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Delivery
Good price, fast delivery, everything okay with the staff,
Thank You!
17 March 2017
Unprompted review
Reply from Elysian
Hi Joanna,
Thank you for the wonderful review and the five stars.
We look forward to having you shop with us again soon.
Kind Regards, Elysian
Faultless Service
Website easy to navigate and prices were excellent given the competition. Delivery speedy and packaging excellent
17 March 2017
Unprompted review
Reply from Elysian
Hi My Tuyet Dam,
Thanks for the top score.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
Excellent
I have bought two perfumes here in the last 6 months and I have experienced no problems at all, with a fast turn around time.
17 March 2017
Unprompted review
Reply from Elysian
Hi Olivia,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Really good to know that you have come back to us for a second time.
Hope to see you back again soon.
Kind Regards, Elysian
Brilliant fast service
I was very happy with the price and also how fast I received my delivery. Will definitely use again.
17 March 2017
Unprompted review
Reply from Elysian
Hi Leigh,
Thank you very much for your superb feedback and top score.
Hope to see you again soon.
Kindest Regards, Elysian
Great value
I was a little worried in case the perfume was fake, as I have been stung a number of times over the internet. It seemed a bit too good to be true for the price, but I trusted Trustpilot - and I'm glad I did! I will buy from here again.
17 March 2017
Unprompted review
Reply from Elysian
Hi M Bell,
Thank you so much for taking the time to share your experience with us and for the wonderful feedback and top score.
It's great to hear that you had an excellent first experience all round and we look forward to serving you again soon.
Kindest Regards, Elysian
Christmas Present.
Very good and efficient service, product first rate will use Elysian again.
15 March 2017
Unprompted review
Reply from Elysian
Hi Graham,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
Great shopping experience
Very easy site to use and a very good price and delivery was very quick
12 March 2017
Unprompted review
Reply from Elysian
Hi Kevin,
Thanks for the 5 star rating.
We are glad to hear you had a great experience shopping at Elysian.
We look forward to seeing you back with us again soon.
Regards,
A happy team at Elysian
Great products and prices
A great web site for products and prices but Elysian need to improve their search engine. It's frustrating having to search through hundreds of products.
12 March 2017
Unprompted review
Reply from Elysian
Hi Rosy,
Thank you so much for taking the time to share your experience with us.
We will have a member of our IT look into our search engine so that it will be easier to look for a product.
Hope to see you back again soon.
Kind Regards, Elysian
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