Ema and Boo Reviews 

218
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and thoughtful products, often highlighting the high quality and presentation of the hampers and gifts. Many people appreciate the excellent service and the ease of ordering, especially when sending gifts from abroad. The delivery service is frequently noted for its promptness and reliability, ensuring items arrive on time. However, some customers also noted occasional issues with delivery, including parcels not being received, tracking links not working for international orders, or deliveries arriving later than initially expected.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the variety, quality, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with items... See more

Quality

People report positive experiences with quality, consistently praising the high standard of products and... See more

Service

Consumers find service to be positive, with many reviewers expressing appreciation for the good and brilliant... See more

Order

Customers consistently note positive experiences with order, with many expressing their intent to order again... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly so gorgeous! The hamper is beautiful, from the presentation of the box to the quality of every single product, it feels incredibly luxe and thoughtful. If you’re looking for a gift for an... See more

Rated 5 out of 5 stars

Dealing with your company from abroad I found it very straight forward purchasing and the parcel was delivered very promptly. The hamper was great quality and everything I wanted in a gift.

Rated 5 out of 5 stars

My twin sister is expecting her first baby and when I came across this beautiful hamper, I knew she would love it. I am based abroad so wasn’t easy for me to come across to the U.K. and shop for... See more

Rated 5 out of 5 stars

It was delivered with love and on time, making new parents in awe of beautiful surprise. Thank you for the variety of gifts offered on your site, I was in a fit to chose but I am happy I settled for t... See more


Company details

  1. #12 of 17 best companies in Gift basket shop
  2. #43 of 93 best companies in Baby shop

Written by the company

Ema and Boo is a baby gift shop based in London, UK. We have great range of handpicked quality and unique baby gift hampers, personalised baby gifts and gift sets. We have adorable pre-packed baby gift hampers and a large selection of items that you can use to fill your own gift hamper perfect for welcoming a new baby into the world or celebrating baby shower with the expecting parents.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(218)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible service

Incredible service. I had to panic order this on a Thursday afternoon for a last minute baby shower on that coming Sunday and it arrived within 24 hours beautifully presented. My friend was over the moon with the contents which are of a very high quality. Thrilled to bits!

10 August 2021
Rated 5 out of 5 stars

I was sent a personalised giraffe set…

I was sent a personalised giraffe set as a gift. The blanket is beautiful and soft, the vest is nice and the bag is useful. So pleased, I have since ordered another set for a gift for a friend. Arrived very quickly.
Highly recommended.

20 July 2021
Rated 2 out of 5 stars

shipping

Hello
We waited for the shipment to arrive many more days than promised in the order.

9 July 2021
Ema and Boo logo

Reply from Ema and Boo

Hi Lidor,
Your order was dispatched next day but unfortunately it was delayed in the post, this is out of our control. After it didn't arrive at the promised time we sent you multiple emails asking would you like us to resend your order or give you a refund and you never replied back to us.
We are sorry you didn't receive your order on time, but we done everything we could to rectify the issue.

Rated 5 out of 5 stars

Received my gift today

Received my gift today, am very happy. Arrived with a lovely card and wrapped in tissue paper, very cute. Now can't wait to give to my friend, am sure she'll love it. Thank you x

24 June 2021
Rated 5 out of 5 stars

Great gifts for babies

My hamper arrived really quickly. The packaging was so pretty and everything in the hamper was exactly as shown on the website pictures, and the quality was great. Amazing gift for a new born baby. Would definitely recommend.

22 June 2021
Rated 5 out of 5 stars

We bought a gift box for my friend's…

We bought a gift box for my friend's newborn and we all absolutely love every piece of it. Starting from the packaging and the quality of the materials - I cannot recommend enough. They also sent me a complimentary sleepsuit with a small teddy bear because they did not have the size I wanted. Having an amazing customer experience is not that common as you would expect, but Emma and Boo really deserve 5 stars for their services. This is the first feedback I ever write for any of my orders.. this is how impressed I am. Thank you again! I wish more companies are like you and we will definitely be back!

21 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I ordered from this company and have to say I was delighted with the products - they are beautiful. There was a little mistake with the order and I emailed to let them know. It was corrected and sent out to me immediately along with 2 lovely free gifts. I cannot recommend them highly enough. If you're looking for. a special gift and excellent customer service - look no further!

20 June 2021

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