I ordered 3 samples. They were 100% free, including the postage. The delivery was fast and they kept me up to date from the start of my order until delivery which I thought was amazing. The products s... See more
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Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.
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Very pleased with final outcome for the timber for my stairs. Looking forward to fitting it. The stair nose pieces in particular have made it easy for me to do the job myself. I had a few problems sorting out how it all fitted together and what exactly I needed to order. Company staff helped me sort this out but a better explanation on the website would have helped.

Reply from Embelton Flooring
After a long search we chose the Summit flooring from Embelton.
We picked up our flooring & now just waiting on install.
Dealing with Embelton was very easy & quick.

Reply from Embelton Flooring
If I could give 10 stars I would!! Extremely professional company with excellent customer service. I purchased some floorboards on marketplace and loved them, I found they were from Embelton flooring.
Embelton flooring arranged swiftly for samples to be sent, great size sample fast delivery. I ordered the floorboards then arranged to pick up. I hurt my back and delayed pick for a week. Customer Service was wonderful and understanding. Unfortunately my back is still so sore, I rang again thinking I might have to cancel my order and understandably have a restocking fee as I couldn't make a date when my back would be better.
I rang Customer service again and explained my situation and again, very kind Customer service who said "thats ok we can hold stock for up to 2 months" and I was so relieved, so arranged to pick up my order in the new year.
Even before I hurt my back, I still would give them them stars for quality products and Customer Service.....and extra 5 stars for being understanding and compassionate in me changing pick up times and having to cancel. I look forward to picking up my floorboards I the new year.

Reply from Embelton Flooring

Reply from Embelton Flooring
They were friendly staff and it was easy pickup.

Reply from Embelton Flooring
These guys delivered my flooring inside my house and were efficient. They always answered the phone if I had a question and they were helpful with any questions.
The samples arrived great and they were overall a easy company to buy from and deal with. Great flooring too, my wide Wenge (almost black) flooring looks stunning!! I will buy again from these guys and my dad already purchased some from them too.

Reply from Embelton Flooring
Good communication and follow up delivery of the requested samples.
The samples were of a good size and allowed you you get a good representation of the products.

Reply from Embelton Flooring
I was told I had won a free rug- this did not arrive with my order.
My online checkout invoice indicated that I would receive a floor cleaner- this did not arrive with my order.
My invoice indicated that I was to be contacted 1 hour before my order arrived- this did not occur.
Consequently I was not home at the time of delivery.
A number of boxes and their contents were damaged.

Reply from Embelton Flooring
Samples provided came quick and was well packaged.

Reply from Embelton Flooring
Great range of products, communication was excellent and delivery prompt. Website was easy to use and understand.

Reply from Embelton Flooring
Great service, informative assistance, cheerful and knowledgeable staff. Timely response to questions, quotes and the order.

Reply from Embelton Flooring
I am still waiting on delivery of my $11,000 + order which was paid over a month ago!
I was told delivery would be 19th Nov and it didn’t turn up.
On the 19th I was told 21st , on 21st I was told 24th on 24th told 26th . Still waiting. Made sure I was at home for these days which has cost me time and money .

Reply from Embelton Flooring
Great flooring, at a reasonable price.
Found the exact colour hybrid I was looking for.

Reply from Embelton Flooring
Very fast despatch and delivery, the floorboards are all beautiful and great quality!

Reply from Embelton Flooring
Willing to help with inquiries.Send pictures of floorsthat had been Iaid to help me decide between oak &Blackbutt timber.
Very knowledgeable of their Products

Reply from Embelton Flooring
Great website. Many products. Competitive pricing. Good communication. Delivery as arranged.

Reply from Embelton Flooring
They were very well priced and very helpful when it came time to pick them up. The warehouse guys have some very good advice with laying the flooring. The responses to enquiries were quick and thorough too

Reply from Embelton Flooring
Really impressed with the quality. When we are ready I will be in touch!

Reply from Embelton Flooring
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