Embelton Flooring Reviews 1,377

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting the stunning appearance and durability of the flooring options. The delivery service is consistently highlighted for its speed, efficiency, and clear communication from order placement to arrival, often including free shipping. Many appreciate the provision of free, large, and high-quality samples, which greatly assist in making informed decisions for their homes. The overall service, including the ease of ordering and helpful staff, contributes to a smooth and positive customer journey. However, some customers experienced issues with delivery scheduling and communication, where promised dates were not met or information was inconsistent. A few other people also felt that certain products were not available in their region or that their specific order requests could not be fully accommodated.

What people talk about most

Product

People report positive experiences with product, often praising the quality and selection of flooring options... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Service

Customers had positive experiences with service, consistently praising the outstanding value for money and... See more

Order

Consumers generally express satisfaction with the ordering process, often describing it as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 3 samples. They were 100% free, including the postage. The delivery was fast and they kept me up to date from the start of my order until delivery which I thought was amazing. The products s... See more

Company replied

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied


Company details

  1. Flooring Shop
  2. Wood floor installation service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Great "kit" for a DIY install

Very pleased with final outcome for the timber for my stairs. Looking forward to fitting it. The stair nose pieces in particular have made it easy for me to do the job myself. I had a few problems sorting out how it all fitted together and what exactly I needed to order. Company staff helped me sort this out but a better explanation on the website would have helped.

2 December 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Lindsay, thank you for your feedback! We’re glad you’re pleased with the timber and that the stair nose pieces made installation easier. We appreciate your suggestion about clearer website instructions and will work on improving this. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

After a long search we chose the Summit…

After a long search we chose the Summit flooring from Embelton.
We picked up our flooring & now just waiting on install.
Dealing with Embelton was very easy & quick.

3 December 2025
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Reply from Embelton Flooring

Hi Nellie, thank you for the 5-star review! We are glad to hear you are happy with your purchase. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

If I could give 10 stars I would!

If I could give 10 stars I would!! Extremely professional company with excellent customer service. I purchased some floorboards on marketplace and loved them, I found they were from Embelton flooring.

Embelton flooring arranged swiftly for samples to be sent, great size sample fast delivery. I ordered the floorboards then arranged to pick up. I hurt my back and delayed pick for a week. Customer Service was wonderful and understanding. Unfortunately my back is still so sore, I rang again thinking I might have to cancel my order and understandably have a restocking fee as I couldn't make a date when my back would be better.

I rang Customer service again and explained my situation and again, very kind Customer service who said "thats ok we can hold stock for up to 2 months" and I was so relieved, so arranged to pick up my order in the new year.

Even before I hurt my back, I still would give them them stars for quality products and Customer Service.....and extra 5 stars for being understanding and compassionate in me changing pick up times and having to cancel. I look forward to picking up my floorboards I the new year.

26 November 2025
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Reply from Embelton Flooring

Hi Rachael, thank you so much for your incredible 5-star review! We’re thrilled to hear about your positive experience and truly appreciate your kind words about our team’s service and understanding. We’re glad we could make things easier for you and look forward to seeing you in the new year to collect your floorboards. Wishing you a speedy recovery and thank you again for choosing Embelton Flooring!

Rated 5 out of 5 stars

My samples got here

My samples got here, now to sort out decor.

28 November 2025
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Reply from Embelton Flooring

Hi Elizabeth, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor among the samples. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

They were friendly staff and it was…

They were friendly staff and it was easy pickup.

25 November 2025
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Reply from Embelton Flooring

Hi Ray, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

These guys delivered my flooring inside…

These guys delivered my flooring inside my house and were efficient. They always answered the phone if I had a question and they were helpful with any questions.
The samples arrived great and they were overall a easy company to buy from and deal with. Great flooring too, my wide Wenge (almost black) flooring looks stunning!! I will buy again from these guys and my dad already purchased some from them too.

11 September 2025
Unprompted review
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Reply from Embelton Flooring

Hi Emily, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great service

Good communication and follow up delivery of the requested samples.
The samples were of a good size and allowed you you get a good representation of the products.

23 November 2025
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Reply from Embelton Flooring

Hi Suzi, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor among the samples. Warm Regards, Embelton Flooring Team.

Rated 3 out of 5 stars

Disappointing...

I was told I had won a free rug- this did not arrive with my order.
My online checkout invoice indicated that I would receive a floor cleaner- this did not arrive with my order.
My invoice indicated that I was to be contacted 1 hour before my order arrived- this did not occur.
Consequently I was not home at the time of delivery.
A number of boxes and their contents were damaged.

9 November 2025
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Reply from Embelton Flooring

Thank you for your review and feedback. We’re sorry to hear about the issues with your order and appreciate the opportunity to clarify.

The free rug will arrive separately as it ships from a different warehouse, so please expect it a little later. We’ve checked your order and it doesn’t seem to include a floor cleaner, but if you have any questions about this, our team is happy to assist.

Regarding delivery, we use third-party partners and unfortunately, delays and missed notifications can occur. We’re disappointed this happened and apologize for the inconvenience caused, including the damaged boxes. Our customer service team will contact you shortly to resolve these concerns and ensure everything is sorted for you. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Samples provided came quick and was…

Samples provided came quick and was well packaged.

9 November 2025
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Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor among the samples. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Quality service

Great range of products, communication was excellent and delivery prompt. Website was easy to use and understand.

19 November 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the 5-star review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great service

Great service, informative assistance, cheerful and knowledgeable staff. Timely response to questions, quotes and the order.

19 November 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the 5-star review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 1 out of 5 stars

I am still waiting on delivery of my…

I am still waiting on delivery of my $11,000 + order which was paid over a month ago!
I was told delivery would be 19th Nov and it didn’t turn up.
On the 19th I was told 21st , on 21st I was told 24th on 24th told 26th . Still waiting. Made sure I was at home for these days which has cost me time and money .

26 November 2025
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Reply from Embelton Flooring

Hi Tim, sorry to hear about this experience with the delivery of your order. Unfortunately, as we use 3rd party delivery partners, issues with on time delivery can occur and are out of our control. We are very disappointed with the service provided by the courier partner in this instance however and we apologise for any inconvenience caused. We are consistently looking for ways be can improve the service to our customers at every stage of their journey. We wish you all the best with your project. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great flooring

Great flooring, at a reasonable price.
Found the exact colour hybrid I was looking for.

6 November 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Terasa, thank you for the 5-star review! We are glad to hear that your experience has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Very fast despatch and delivery

Very fast despatch and delivery, the floorboards are all beautiful and great quality!

16 November 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Jess, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Willing to help with inquiries.Send…

Willing to help with inquiries.Send pictures of floorsthat had been Iaid to help me decide between oak &Blackbutt timber.
Very knowledgeable of their Products

12 November 2025
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Reply from Embelton Flooring

Hi Camilla, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars
Embelton Flooring logo

Reply from Embelton Flooring

Hi Milan, thank you for the 5-star review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Good all round business.

Great website. Many products. Competitive pricing. Good communication. Delivery as arranged.

11 November 2025
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Reply from Embelton Flooring

Hi Christine, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

They were very well priced and very…

They were very well priced and very helpful when it came time to pick them up. The warehouse guys have some very good advice with laying the flooring. The responses to enquiries were quick and thorough too

11 November 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Benjamin, thank you for the 5-star review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Kept me updated

Kept me updated. Super quick delivery

9 November 2025
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Reply from Embelton Flooring

Hi John, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Really impressed with the quality

Really impressed with the quality. When we are ready I will be in touch!

9 November 2025
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Reply from Embelton Flooring

Hi Barb, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear you are also happy with your purchases. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

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