Embelton Flooring Reviews 1,369

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding value for money and the excellent service received, highlighting the staff's helpfulness and product knowledge. Many appreciate the high quality of the products, with numerous mentions of beautiful and durable flooring options that are easy to install. The delivery service is frequently commended for its promptness, efficiency, and the convenience of free samples and flexible delivery dates. Reviewers also find the online ordering process straightforward and the communication regarding orders to be very informative. However, some customers experienced issues with delivery delays and discrepancies in communication regarding order status and delivery dates. A few people also noted problems with damaged items upon arrival or found that certain desired products were unavailable in their region.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality and appearance of the flooring,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and timely... See more

Quality

Customers consistently note positive experiences with quality, praising the products as high-quality,... See more

Service

Customers had positive experiences with service, often highlighting the outstanding value for money and the... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied

Rated 5 out of 5 stars

We purchased a more budget floor option and they are great, waterproof, all perfect, none needing to be sent back. Easy enough to install ourselves. Customer service was great, I appreciated that they... See more

Company replied


Company details

  1. Flooring Shop
  2. Wood floor installation service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hassle free

Both the ordering and pickup were smooth. Very professional.

5 December 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Damo, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 4 out of 5 stars

Embeltons were great with advice of…

Embeltons were great with advice of which timber floor to get for us, which method of installation, and assistance with a custom stair nose. Unfortunately it took a while to collect prior to Christmas and we had to call to check it was ready, then when we arrived to pick it up the stair nose wasnt there, however they express posted it to us within 2 days provided a discount on the adhesive, and the timber flooring looks fantastic.

16 December 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Jaz, thank you for the review! Sorry to hear about the issues regarding the pickup prior to Christmas, it does get very busy so we apologise for any inconvenience that may have been caused. We do aim to get products out to our customers as quick as possible so we are happy to hear the rest of the order went smoothly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great work 😎 bro

15 December 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Ricky, thank you for the 5-star review! We hope you've found your perfect floor. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Great Flooring MadeEasy.

Easy ordering, good communication and the flooring is super !

14 December 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Jan, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Good quality 👍👍👍

Good quality and fast delivery with helpful customer services 👍

2 December 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear you are also happy with your purchase. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Beautiful made floors with easy online…

Beautiful made floors with easy online purchase!
Great company to deal with…..

21 December 2025
Unprompted review
Embelton Flooring logo

Reply from Embelton Flooring

Hi John, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor among the samples. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 1 out of 5 stars

why end a Black Friday Sale on a Thuirsday ??????

The samples arrived no problem and I intended to buy 85sq metres of blacbutt hybrid floor - it was on sale for black friday sales - I actually ranf on the Friday to be told by the lady on the phone that the sale ended on Thursday which I thought was bizzare given it waas a black friday sale - I asked if she could speak to her manager as I would have ordered soon er had i kn on the cut off date and i was only out by 24hrs - she said shed ring me back and i diodnt hear from her again. I am consiodering an alternate supplier at the price i was willing to pay fopr the embelton product - arounf $35 a square meter.

30 November 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi, sorry that you were caught off guard by the end of our sale, Black Friday was on the 28th of November and we actually extended our sale till the 4th of December. This end date was indicated our website with the countdowns leading up to the sales end. We apologise if this wasn't made clear enough via our various channels. We wish you all the best with your project. Warm regards, Embelton Flooring Team.

Rated 5 out of 5 stars

The flooring is visually very real and…

The flooring is visually very real and of amazing quality. The range of timbers would cover all tastes

18 December 2025
Unprompted review
Embelton Flooring logo

Reply from Embelton Flooring

Hi Gail, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear you are also happy with your purchases. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

I’m extremely happy with this company

I’m extremely happy with this company. Quality products & old fashioned service. My order was sent to Adelaide in good time before Christmas Ho Ho Ho🧑🏼‍🎄🎅🏾

17 December 2025
Unprompted review
Embelton Flooring logo

Reply from Embelton Flooring

Hi Ricky, thank you for the 5-star review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Embleton flooring kept me informed with…

Embleton flooring kept me informed with my order and were really helpful with any questions I had.
The floors are beautiful.

19 November 2025
Unprompted review
Embelton Flooring logo

Reply from Embelton Flooring

Hi Bianca, thank you for the 5-star review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Ordered the Summit extra wide hybrid…

Ordered the Summit extra wide hybrid flooring. It's been great quality and was easy to install. Love the look of it in our newly renovated home.

1 December 2025
Unprompted review
Embelton Flooring logo

Reply from Embelton Flooring

Thank you for your wonderful 5-star review! We’re so glad you love the look of your Summit Hybrid flooring. It’s great to hear it’s the perfect fit for your newly renovated home. Enjoy your beautiful new space! Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Beautiful flooring and great delivery…

Beautiful flooring and great delivery process

8 December 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Jennifer, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Easy to deal with and quick delivery

Easy to deal with and quick delivery

24 November 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Nathan, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 4 out of 5 stars

Great "kit" for a DIY install

Very pleased with final outcome for the timber for my stairs. Looking forward to fitting it. The stair nose pieces in particular have made it easy for me to do the job myself. I had a few problems sorting out how it all fitted together and what exactly I needed to order. Company staff helped me sort this out but a better explanation on the website would have helped.

2 December 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Lindsay, thank you for your feedback! We’re glad you’re pleased with the timber and that the stair nose pieces made installation easier. We appreciate your suggestion about clearer website instructions and will work on improving this. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

After a long search we chose the Summit…

After a long search we chose the Summit flooring from Embelton.
We picked up our flooring & now just waiting on install.
Dealing with Embelton was very easy & quick.

3 December 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Nellie, thank you for the 5-star review! We are glad to hear you are happy with your purchase. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

If I could give 10 stars I would!

If I could give 10 stars I would!! Extremely professional company with excellent customer service. I purchased some floorboards on marketplace and loved them, I found they were from Embelton flooring.

Embelton flooring arranged swiftly for samples to be sent, great size sample fast delivery. I ordered the floorboards then arranged to pick up. I hurt my back and delayed pick for a week. Customer Service was wonderful and understanding. Unfortunately my back is still so sore, I rang again thinking I might have to cancel my order and understandably have a restocking fee as I couldn't make a date when my back would be better.

I rang Customer service again and explained my situation and again, very kind Customer service who said "thats ok we can hold stock for up to 2 months" and I was so relieved, so arranged to pick up my order in the new year.

Even before I hurt my back, I still would give them them stars for quality products and Customer Service.....and extra 5 stars for being understanding and compassionate in me changing pick up times and having to cancel. I look forward to picking up my floorboards I the new year.

26 November 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Rachael, thank you so much for your incredible 5-star review! We’re thrilled to hear about your positive experience and truly appreciate your kind words about our team’s service and understanding. We’re glad we could make things easier for you and look forward to seeing you in the new year to collect your floorboards. Wishing you a speedy recovery and thank you again for choosing Embelton Flooring!

Rated 5 out of 5 stars

My samples got here

My samples got here, now to sort out decor.

28 November 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Elizabeth, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor among the samples. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

They were friendly staff and it was…

They were friendly staff and it was easy pickup.

25 November 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Ray, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

These guys delivered my flooring inside…

These guys delivered my flooring inside my house and were efficient. They always answered the phone if I had a question and they were helpful with any questions.
The samples arrived great and they were overall a easy company to buy from and deal with. Great flooring too, my wide Wenge (almost black) flooring looks stunning!! I will buy again from these guys and my dad already purchased some from them too.

11 September 2025
Unprompted review
Embelton Flooring logo

Reply from Embelton Flooring

Hi Emily, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great service

Good communication and follow up delivery of the requested samples.
The samples were of a good size and allowed you you get a good representation of the products.

23 November 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Suzi, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor among the samples. Warm Regards, Embelton Flooring Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look