Embelton Flooring Reviews 1,368

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 349 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's outstanding knowledge and helpfulness in guiding them through product options and ordering processes. Many people appreciate the high quality of the products, with several mentioning the stunning appearance and durability of the flooring. The company's efficient ordering system and prompt, often free, delivery of both samples and final products are frequently commended. Reviewers also value the generous, large, and free samples, which arrive quickly and aid significantly in decision-making, making the overall experience smooth and convenient. However, some people were dissatisfied with delivery issues, including delayed orders, damaged items, and unexpected changes to delivery dates. A few other people also felt that some desired products were unavailable in their region or that communication regarding order status could be inconsistent.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, ease of installation, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers consistently report high satisfaction with product quality, describing flooring as stunning,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting outstanding value, expertise,... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied

Rated 5 out of 5 stars

We purchased a more budget floor option and they are great, waterproof, all perfect, none needing to be sent back. Easy enough to install ourselves. Customer service was great, I appreciated that they... See more

Company replied


Company details

  1. Flooring Shop
  2. Wood floor installation service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing quick response to request for samples

Amazing quick response

17 March 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi John, thank you for the 5-star review. We’re glad to hear your samples arrived quickly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Everything was sent as discussed

Everything was sent as discussed

16 March 2026
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Reply from Embelton Flooring

Hi Russell, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Fast delivery good communication

Fast delivery good communication

15 March 2026
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Reply from Embelton Flooring

Hi Peter, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

I received my samples quickly and the…

I received my samples quickly and the quality of the product looks good 👍

15 March 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Bob, thank you for the 5-star review. We’re glad to hear your samples arrived quickly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Samples easy to order and arrived very…

Samples easy to order and arrived very quickly. Product looks really good. Great start to supply confidence

13 March 2026
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Reply from Embelton Flooring

Hi Al, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

the laminate flooring is easy to…

the laminate flooring is easy to install, the delivery is quick and proper, price is affordable

13 March 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with our products has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Samples arrived very quickly

Samples arrived very quickly , love the quality of the products , once we have confirmed when the renovations will be complete I will be ordering enough product to do the upstairs and the downstairs

10 March 2026
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Reply from Embelton Flooring

Hi Glen, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Top quality

Easy , fast delivery , great quality flooring

10 March 2026
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Reply from Embelton Flooring

Hi Glen, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Ordered free flooring samples and they…

Ordered free flooring samples and they arrived very quickly. Super easy process and really helpful to see the flooring in person before deciding. Great service.

25 February 2026
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Reply from Embelton Flooring

Hi Jedda, thank you for the 5-star review. We’re glad to hear your samples arrived quickly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

We ordered Hybrid flooring samples and…

We ordered Hybrid flooring samples and delivered to us promptly. Highly commendable service.

5 March 2026
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Reply from Embelton Flooring

Hi Arnold, thank you for the 5-star review. We’re glad to hear your samples arrived quickly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

My experience with embelton flooring…

My experience with embelton flooring was excellent first contact I think was with Stefanie who was extremely professional.
I will be ordering my flooring from this company,the samples she sent were excellent and that's what the difference is in customer service,outstanding service I would highly recommend embelton flooring.

17 February 2026
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Reply from Embelton Flooring

Hi Nick, thank you so much for the lovely 5‑star review. We’re really glad to hear your experience with us was such a positive one, and it’s great to know Stephanie was able to help you so professionally. We're glad to hear the samples were useful in your decision making. We truly appreciate your recommendation and look forward to helping you with your flooring order. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Great quality samples

Shipping was fast. There were a lot of colour options to choose from. Samples are cut iffs of the actual stock and are a great size giving you a very good idea on what the flooring will look like.

1 March 2026
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Reply from Embelton Flooring

Hi Katrina, thank you for the 5-star review. We’re glad to hear your samples arrived quickly and that the range of colour options was helpful. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars
Embelton Flooring logo

Reply from Embelton Flooring

Hi Joanne, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars
Embelton Flooring logo

Reply from Embelton Flooring

Hi John, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great service .

Great service .. fast delivery of sample I had ordered.. great range of colours to choose from ...

23 February 2026
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Reply from Embelton Flooring

Hi Teresa, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, good product reasonably priced and quick turn around from order to pick up

11 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Ben, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great customer service

Sent sample straight away and followed up quickly. The samples that were sent were great. I’m just deciding what I like best 😊

23 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Ordered three samples and they were…

Ordered three samples and they were shipped and delivered very quickly. Thank you!

18 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Kevin, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Amazing service

Amazing service! Ordered some samples to check out the different colours and these were sent at NO COST at record shipping time! THANK YOU SO MUCH

10 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the amazing 5‑star review. We’re so glad to hear you had such a great experience and that your samples arrived quickly. We really appreciate your enthusiasm and are here if you need any help choosing the perfect flooring. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Great products

Great products. Nice showroom. Hamish shower us other colours and we chose one which is perfect.

9 February 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Gail, thank you for the 5‑star review. We’re delighted to hear you enjoyed our showroom and found the perfect colour with Hamish’s help. Warm regards, Embelton Flooring Team

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