Embelton Flooring Reviews 1,367

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 349 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's outstanding knowledge and helpfulness in guiding them through product options and ordering processes. Many people appreciate the high quality of the products, with several mentioning the stunning appearance and durability of the flooring. The company's efficient ordering system and prompt, often free, delivery of both samples and final products are frequently commended. Reviewers also value the generous, large, and free samples, which arrive quickly and aid significantly in decision-making, making the overall experience smooth and convenient. However, some people were dissatisfied with delivery issues, including delayed orders, damaged items, and unexpected changes to delivery dates. A few other people also felt that some desired products were unavailable in their region or that communication regarding order status could be inconsistent.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, ease of installation, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers consistently report high satisfaction with product quality, describing flooring as stunning,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting outstanding value, expertise,... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied

Rated 5 out of 5 stars

We purchased a more budget floor option and they are great, waterproof, all perfect, none needing to be sent back. Easy enough to install ourselves. Customer service was great, I appreciated that they... See more

Company replied


Company details

  1. Flooring Shop
  2. Wood floor installation service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

not great

not great. ugh the quality was gross.

17 July 2025
Embelton Flooring logo

Reply from Embelton Flooring

Hi Kelsey, Thanks for your feedback. We’re sorry the samples didn’t meet your expectations. If you’d like assistance with alternative options, our team would be happy to help. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Prompt

Prompt, free (!) Service. Great looking products. Now to make up our mind.

18 March 2026
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Reply from Embelton Flooring

Hi JR, thank you for the 5-star review. We’re glad to hear your samples arrived quickly and you were happy with the quality. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Prompt service

Excellent service and delivery of free sample

30 March 2026
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Reply from Embelton Flooring

Hi Bradley, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great product at an excellent price

Great product at an excellent price. Highly recommended

30 March 2026
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Reply from Embelton Flooring

Hi Mark, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with us has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 3 out of 5 stars

The delivery was a problem took almost…

The delivery was a problem took almost a month to receive the product. Actual product itself is okay.

25 March 2026
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Reply from Embelton Flooring

Hi Ian, Thanks for taking the time to share your experience. We apologise for the extended delivery timeframe and understand how frustrating delays can be. We’re pleased the product itself was satisfactory and appreciate your feedback as it helps us improve.

Rated 5 out of 5 stars

Great product

Very fast delivery of samples, and samples were very representative of online photos. Appears great quality also.

29 March 2026
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Reply from Embelton Flooring

Hi Krystal, thank you for the 5-star review. We’re glad to hear your samples arrived quickly and you were happy with the quality. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

The samples were delivered really…

The samples were delivered really quickly and large enough to determine what would look best

29 March 2026
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Reply from Embelton Flooring

Hi Susan, thank you for the 5-star review. We’re glad to hear your samples arrived quickly and you were happy with the quality. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Web top service

Web pages easy to navigate, technical information for each product available. Ordering process straightforward.
Follow up service for delivery and pick-up supportive, helpful service.
Collection efficient and friendly.
#1 on my list for flooring.

26 March 2026
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Reply from Embelton Flooring

Hi Roger, thank you for the review! Providing an overall great service is something we value and it's wonderful to know you had a positive experience! We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Timely and efficient with good …

Timely and efficient with good communication.

25 March 2026
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Reply from Embelton Flooring

Hi, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Five Star

Extremely easy process and great quality flooring.

24 March 2026
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Reply from Embelton Flooring

Hi David, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with us has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great service

23 March 2026
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Reply from Embelton Flooring

Hi Bob, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Quality flooring, must try.

It's great that you send free samples to customers so they can try them in their homes. Your flooring saplws are of good quality and hepled me decide what thickness of flooring and type I require.

23 March 2026
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Reply from Embelton Flooring

Hi Kat, thank you for the 5-star review. We’re glad to hear you were happy with your overall experience, we agree that choosing your flooring is a big decision and we hope being able to see a sample helps with that decision. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars
Embelton Flooring logo

Reply from Embelton Flooring

Hi Cheyenne, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Lush & Luxurious

I couldn't recommend Embelton more, from ordering samples to ordering our final lot of flooring the process was seamless and the flooring itself was so simple to install and feels so luxurious.

21 November 2025
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Reply from Embelton Flooring

Hi Tasha, thank you for the review! Providing an overall great service is something we value and it's wonderful to know you had a positive experience! We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great product, absolutely no hassles with entire process

Easy to order, delivery was great. On time and carefully packed. Pricing is very reasonable and product is very high quality. Super happy with my order, thank you!

20 March 2026
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Reply from Embelton Flooring

Hi Samantha, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with us has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

free good samples

free good samples. very happy with experience.

19 March 2026
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Reply from Embelton Flooring

Hi Lemuel, thank you for the 5-star review. We’re glad to hear your happy with your samples. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Samples arrived

Samples arrived, exemplary service and advice
Thank you still deciding before next steps

19 March 2026
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Reply from Embelton Flooring

Hi Ann, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Fast and free delivery of floor samples…

Fast and free delivery of floor samples with frequent shipping ipdates

17 March 2026
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Reply from Embelton Flooring

Hi Hendrik, thank you for the 5-star review. We’re glad to hear your samples arrived quickly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Embelton meets expectations.

From the request for samples to the provision of flooring, Embelton delivered. The samples were close to online pictures and made it easy to match with my kitchen design. Ordering was easy and delivery was timely. Thanks for contributing to my beautiful new kitchen.

5 March 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Michelle, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with us has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Amazing quick response to request for samples

Amazing quick response

17 March 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi John, thank you for the 5-star review. We’re glad to hear your samples arrived quickly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

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