The price is great compared to other breakdown services. Being a Blue Light Card holder, I thought I would save a pittle bit more by entering the discount code. I was rather confused when it became... See more
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Review summary
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Reviews shaping this summary
Easy to use Competative price Just started so dont have any experience of requesting help yet (Hopefully wont!!)
Company replied
Great company I use for breakdown cover. Prices are more than reasonable. Great customer service, reminded me about renewal. Then messaged again day before it ran out to say I would be without cov... See more
Very competitive pricing. Hopefully, I’ll never need to use Emergency Assist, but if I do, then I just hope that it all works out, I’ve no reason to suspect it won’t, but I’m just cautious.
Company replied
Company details
- #32 of 37 best companies in Transportation service
- #6 of 7 best companies in Towing service
Information provided by various external sources
Get breakdown cover from Emergency Assist and see how much you could save. Peace of mind, and stress free motoring, from £19.00 a year. Get a quote now.
Contact info
Exchange Square, PE13 1RA, Wisbech, United Kingdom
- 01945 586200
- enquiries@emergencyassistltd.co.uk
- emergencyassistltd.co.uk
4.1
Great
29k reviews
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an excellent experience
Good customer service and an excellent website that was easy to use
29 June 2026
Reply from Emergency Assist
Thank you for your review. We're pleased to hear you had a good experience and we really appreciate you letting us know. We'll always do our best to be there when you need us. The Emergency Assist Team
Easy to update and very good price
6 July 2026
Reply from Emergency Assist
Thank you for your review. It's great to hear your experience was a positive one and we really appreciate you taking the time to let us know. We hope to continue providing the same level of service whenever you need us. The Emergency Assist Team
Reply from Emergency Assist
It's great to hear such positive feedback. Thank you for taking the time to share your experience with us - we really do appreciate it. The Emergency Assist Team
I would definitley not be using these…
I would definitley not be using these again!! The lady on the phone was very inpatient with me. Also i got my car going phoned up to tell them straight away but charged me £150 altogether
18 June 2026
Reply from Emergency Assist
We're concerned to read your review and want to make sure your feedback reaches the right people. Please contact us at customer.care@emergencyassistltd.co.uk and a member of our team will be in touch. The Emergency Assist Team
great fast service when my battery was…
great fast service when my battery was flat, the mechanic was with me within half an hour ,jumped my car, got me moving again!
27 June 2026
Reply from Emergency Assist
Thank you for leaving a review. We're pleased your experience was a good one and we appreciate you taking the time to let us know. We'll always be here when you need us. The Emergency Assist Team
Really helpful phone call arrived at…
Really helpful phone call arrived at agreed time problem solved
22 June 2026
Reply from Emergency Assist
It's great to hear such positive feedback. Thank you for taking the time to share your experience with us - we really do appreciate it. The Emergency Assist Team
the recovery vehicle arrived promptly…
the recovery vehicle arrived promptly within 60 minutes, with a decent friendly operator, and in fairness emergency assist answered the phone quickly and sorted matters efficiently
12 June 2026
Reply from Emergency Assist
We're really glad to hear your experience went well. Thank you for sharing your feedback - it's greatly appreciated by our whole team. The Emergency Assist Team
Avoid Motor Breakdown Cover from this…
Avoid Motor Breakdown Cover from this company!!!
Stranded at the road side for more than 6 hours at night time!! They didn't pay attention and act on breakdown information passed to call handling team (automatic gearbox locked in gear due to breakdown) - vehicle would require recovery using 'skids' as a consequence. Recovery agent sent did not have correct equipment. A total of 3 recovery companies used (second one cancelled - due to mechanic going 'sick'). An outright LIE - I called the recovery operative concerned after we had shared preliminary calls (so I had his telephone number). He was not sick at all - but was diverted elsewhere.
Made a complaint (and offered to share the circumstances) - which was rebutted in the most off-hand way. They are not interested in Customer feedback. They carried out a one-sided 'desktop' review - said I did not have a valid complaint - but invited me to make a Civil Claim if I wanted to go further. No reply sent to my follow up email - I was completely ignored. The most abysmal customer I have ever experienced. Out of curiosity, read some other reviews / complaints - which only goes to reinforce the motor breakdown cover (farmed out from 2Gether Insurance to 'Emergency Assist Ltd' to execute) is the subject of many complaints by other customers. My advice - if considering this company - GET YOUR COVER ELSEWHERE!!!!
16 June 2026
Unprompted review
Reply from Emergency Assist
We're very concerned to read your review and would like to understand more. Please reach out to us directly at customer.care@emergencyassistltd.co.uk and our team will follow up with you as a priority. The Emergency Assist Team
Good experience
Good experience. Service lorry arrived promptly to take my vehicle my problem was dealt with.
11 June 2026
Reply from Emergency Assist
Thank you for taking the time to leave a review. We're pleased to hear your experience was a positive one overall and we really appreciate your feedback. If there's anything we can do to improve, please don't hesitate to get in touch at customer.care@emergencyassistltd.co.uk. The Emergency Assist Team
Excellent service
Very quick response and helpful mechanic who attended and rectified the problem straight away.
Excellent
17 June 2026
Reply from Emergency Assist
Thank you for your review. We're pleased to hear you had a good experience and we really appreciate you letting us know. We'll always do our best to be there when you need us. The Emergency Assist Team
Pointless Service
One of the worst customer service experiences I've had. I was given advice that didn't match the breakdown cover I'd paid for, leaving me to sort the problem out myself. Since then I've sent three emails over the last couple of weeks asking for an explanation and have received absolutely no response. I've also spent over half an hour on hold trying different departments without speaking to anyone.
Taking your money is easy. Supporting customers when they actually break down seems to be another matter. I won't be renewing and certainly wouldn't recommend them.
25 June 2026
Reply from Emergency Assist
Thank you for bringing this to our attention. We're concerned by your feedback and would like to hear more. Please contact our team at customer.care@emergencyassistltd.co.uk and we'll ensure this is looked into. The Emergency Assist Team
Couldn't it from initial contact to…Top job
Couldn't fault it from initial contact to sorting out my car.
Emergency Assist. Take a bow
7 July 2026
Reply from Emergency Assist
Thank you so much for your kind review. We're pleased to hear things went well and we appreciate you sharing your experience with us. We'll always be here when you need us. The Emergency Assist Team
Reply from Emergency Assist
It's great to read your positive feedback - thank you. We're glad we could help and we appreciate you letting us know. We hope to be there for you whenever you need us in the future. The Emergency Assist Team
Awful company broke down with a punture…
Awful company broke down with a punture in my motorhome only to be told I wasn't covered. It said on my policy that I was covered so don't use this company at any cost.
21 May 2026
Unprompted review
Reply from Emergency Assist
We're really sorry to hear this. We'd like to understand more about your experience and make sure the right team is made aware. Please contact us at customer.care@emergencyassistltd.co.uk and we'll follow up with you. The Emergency Assist Team
Reply from Emergency Assist
Thank you for your review. We're really pleased things went well for you and we appreciate you sharing your experience. We hope to continue providing the same level of service. The Emergency Assist Team
Customer service is shocking
Customer service is shocking, tried 4 times today to cancel renewal, each time I was left hanging on for over 20 minutes, still waiting on an answer from them.
6 July 2026
Unprompted review
Reply from Emergency Assist
We're sorry to read this review and we'd like to find out more about your experience. Please don't hesitate to get in touch at customer.care@emergencyassistltd.co.uk and a member of our team will be in touch with you directly. The Emergency Assist Team
Reply from Emergency Assist
Thank you so much for your kind review. We're pleased to hear things went well and we appreciate you sharing your experience with us. We'll always be here when you need us. The Emergency Assist Team
Tyran was very easy to deal with and…
Tyran was very easy to deal with and was very helpful. I can only give experience of sign up not of actual use …..
6 July 2026
Unprompted review
Reply from Emergency Assist
It's wonderful to read your feedback - thank you for taking the time to share it. We're glad your experience was a positive one and we look forward to being there for you whenever you need us. The Emergency Assist Team
Getting Contact is very difficult !!
So have policy but trying to get a service representative to assist is "painful"
3 calls speaking with 3 seperate reps resulted in passing on my enquiry by stating they would email someone to contact me (3 days nothing) another providing another number 01945742522 but again no one answers !
If anyone at company reads this can they maybe get someone to call me via my policy number
BDN13641026
I am just trying to ask or have someone change my registration number as removed private plate, still own and use same car
Guessing no point in payment of £5 to change car as the car is not be changed 🤷♀️
6 July 2026
Unprompted review
Reply from Emergency Assist
We're really sorry to hear this. Your feedback is important to us and we want to make sure the right people are aware. Please contact our team at customer.care@emergencyassistltd.co.uk and we'll be in touch. The Emergency Assist Team
They ignoring us until the feedback
Be careful because my husband tried to cancel his breakdown policy on 28/06/2026 but they didn't even answer and took our money 10 days before the expiration date. This is highly unfair.
After posting this feedback, they gave me back our money. Thank you.
27 June 2026
Unprompted review
Reply from Emergency Assist
Thank you for bringing this to our attention. We're concerned by your feedback and would like to hear more. Please contact our team at customer.care@emergencyassistltd.co.uk and we'll ensure this is looked into. The Emergency Assist Team
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