Emg Motor Group Reviews 362

I found the EMG at Thetford very good and would recommend them. Paul the sales rep I dealt with was very professional and was not just out to sale a car. He made sure I was buying the right car for what I wanted.

James and Kirsty from the EMG Huntingdon branch handled my enquiry, vehicle prep, car sale and collection as well as after care.
Communication was excellent at all stages of the car sale.
Vehicle was prepped to a high standard and I was fully introduced to the controls having not driven a Tesla before.
The transaction was done smoothly without issue and all instructions were clear and concise (deposit, minor repairs, vehicle prep and collection).
Some minor issues with the vehicle after a few weeks/months have been sorted out without problem.
Couldnt be happier with the car or the service given.
Highly recommended.

Was very happy with the service I got with Tom I thought he helped me a lot with the car

we have just purchased a RS5 from EMG and I must say I have been very impresses with the staff. Very Professional and know there market very well. I would like to say a big thankyou to Paul for going at his way to make the sale go as smoothly as it could living over 200 miles away from the EMG dealership was a logistical night mare for me. Paul made it very easy Thankyou
Louise

The staff at EMG Kia Kings Lynn were excellent because they allowed us plenty of time to test drive 2 vehicles and ask lots of questions. Superb after sales service too.

Made a equire regarding a Kia car . Was asked by Robert Duncan to provide photos of my car which I did straight away was told be in touch on Saturday morning. This come and went so I call the dealership and spoke to a salesman called Matt . Who did this in 10 mins . Not even a call back so I made it clear I would shop elsewhere.if I was buying a new vehicle they would have bent over backwards . Very poor service Cambridge branch

Staff very professional, friendly and had a thorough knowledge of their used (& new) stock vehicles. Was listened to by our salesman Marc and vehicle decided upon was within my agreed price range. Could have given 5 stars but a couple of very small issues which needed me to return to the garage x 2 but these were fixed within a few days.

Took my KIA car in for it's service plans A/C re-gas, everything was sorted out for me with no hassle, a special thank you to Joshua Gibbs for his 1st class attention to detail.

I have had my Mitsubishi PHEV serviced many items over the years at Duxford EMG. Everytime it’s been a pleasant and brilliant experience. Very friendly professional staff who never fail to go above and beyond to help and make you feel special. I wholeheartedly recommended EMG Duxford branch.

Went to EMG motors in Ely today & the gentleman who dealt with us was so nice,very professional helpful & explained everything to us,his name is Marc Zochowski he made us feel comfortable & he was also funny he had me & my friend giggling he made our experience enjoyable & made sure the car I picked was right for me thank you Marc ⭐️⭐️⭐️⭐️⭐️

I bought Nissan Qashqai on 13 May 2025 and salesperson & two managers accused us of dishonesty about our P/X which upset us a lot. Later we found many scratches on the car's wheels. Between three managers, who offered filling up with petrol and £75 towards wheel repair, which we refused. EMG couldn't resolve the complaint which we submitted on 15th May. Managers insisted that I pay £250 deposit to return the V5C to them, and when we did, it took them 6 weeks to refund me.

Very helpful sales team. Professional and friendly. All used cars presented in tip top condition

Have purchased 3 cars from emg all have been superb cars . The lastest car I purchased from emg ely. The sales staff from ely were friendly very informed and not pushy. I was very happy with the price they gave me for my car and the price I paid for the car I purchased. I have been having my cars serviced at ely emg for many years and have always given me a 5 star service.

Quickly answered my online query.
Very good response. Helped me to understand and update finance application forms.
Paper work done Quickly.
All good.

the sales team was so helpfull i would recmend any one to buy a car from them

Went to EMG Haverhill on the off chance. Paul was fantastic and helpful as always. We found the right car at a fair price, they even kept the car until son turned 17. Best of all they are local.
Will always try them 1st.

I bought a car from EMG Spalding in February and to this day I have had nothing but issues with my car. From a cracked sunroof on the day of collection, a faulty electric boot lid, missing undertray, heavily worn suspension bushes, faulty charging system and now as of this morning a “powertrain issue” leaving my car limited and forced to return to Tesla for the 4th time within 5 months I am beyond frustrated.
Emg were extremely helpful and responsive until they received my money and I drove away with the car, since then I have raised a formal complaint which has been ignored as well as 3 follow up emails. Phone lines are always fobbed off with no head office or manager available. I have had to contact citizens advice as I have been left out of pocket for all the issues with my car apart from the boot and sunroof. And now have a car which is stuck in limp mode until I can get it into Tesla for another repair.
Don’t touch a car from these people unless you want to be left with a money pit and no support from anyone.

i am disabled military veteran ,had my new kia sportage collected returned 10000 mile service ,cambridge emg ,exellent ,lady picking up & returnimg car very polite knowledgable , exellent service thankyou .

The experience at EMG Ely was fantastic because, Marc Zochowski from first contact made the whole process of purchasing my used Kia very enjoyable. Marc was very professional and informative but more importantly made the whole thing fun! I can't praise Marc highly enough he is a real credit to EMG Ely