Lovely products as always but huge problems on delivery. You were all so helpful. Parcel luckily handed into post office 5 miles away and a person was in collecting newspaper who recognise name a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just love collecting Emma Bridgewater Pottery for myself, family and friends. Especially love grabbing a bargain or two at end of season sales and putting them away for presents 🎁. Keep up the goo... See more
Company replied
As always products were superb quality and value for money. Extremely well packaged, which is a good job because box looked like Evri had played football with it! Thankfully pottery items inside survi... See more
Company replied
The products were in time and well packaged as usual and perfect gifts. The major gripe I have is the delivery instructions weren’t followed by the courier who threw the package on the floor outside t... See more
Company replied
Company details
- #9 of 11 best companies in Pottery manufacturer
- #12 of 17 best companies in Glassware Shop
- #156 of 234 best companies in Homewares Shop
- #94 of 139 best companies in Kitchen supply shop
- #5 of 7 best companies in Pottery shop
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful items
Beautiful items, packaged really well. Couldn’t tell they are seconds. Very happy
18 June 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Excellent quality
As ever, superb product, nicely designed and creative design. My “go to” company for a home-ware present (whether for me or a friend) always value for money.
25 June 2026
Reply from Emma Bridgewater
Good afternoon Sally,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
I could easily follow the ordering 😊
I could easily follow the ordering 😊
The mugs were great and price was ok too
My family loved receiving them 😊
I’m keeping my eye on website for more gifts and birthday presents!
Sensibly wrapped and package and deliver in the ‘whole’
Great service throughout
A great experience
18 June 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Lovely mugs
Lovely mugs, beautifully painted and the half pint size just the right size for a cuppa. Well packed and safely delivered.
Thank you to the team 🤩
25 June 2026
Reply from Emma Bridgewater
Good afternoon,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
High Quality & Quck Delivery
Items are of high quality, carefully wrapped and packed,
Arrived quickly.
18 June 2026
Reply from Emma Bridgewater
Good afternoon Susan,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Speedy delivery and great products
18 June 2026
Reply from Emma Bridgewater
Good afternoon Julie,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
My first order was never shipped
My first order was never shipped. I was able to get it canceled and I put in a new order, which arrived quickly. The merchandise is beautiful.
25 June 2026
Reply from Emma Bridgewater
Good afternoon Brenda,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Still waiting….I can’t give a good review for now as I…
I can’t give a good review for now as I didn’t receive anything yet !
Fedex doesn’t give me any information ( the tracking didn’t change at all from the beginning as if they didn’t get any parcel from you ), so I hope they will transport it to me..!
25 June 2026
Reply from Emma Bridgewater
Thank you for your review. Our customer experience is very important to us. I can see you have contacted us directly today. We shall look into this and respond ASAP.
Kind Regards
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Nicole,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Love the mugs
Love the mugs, they brighten up my kitchen as well as being lovely to drink from.
25 June 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Happy customer…
Easy to navigate web site good quality product that arrived on time and securly packaged
18 June 2026
Reply from Emma Bridgewater
Good afternoon Mrs Brown,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
My personal favourite shopping…
My personal favourite shopping experience here on Planet Earth, is the joy of choosing Emma Bridgewater crockery - for which the potters are consistently creating inspired designs - I love choosing and gradually adding pieces - over the years I’ve been making a delightful collection which flows harmoniously ,,, highest quality and great level of art.
18 June 2026
Reply from Emma Bridgewater
Good afternoon Mary,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Easy to navigate website,easy to…
Easy to navigate website,easy to order,beautiful products,perfect and professional packaging.I enjoy using them everyday.
23 June 2026
Reply from Emma Bridgewater
Good afternoon Char,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
So happy with my buys
So happy with my buys, beautiful designs and very good quality and to top it off the customer service is very good. Thank you 😊
22 June 2026
Reply from Emma Bridgewater
Good afternoon Jan,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Lovely items
Lovely items, delivered very quickly and packed so well. Overall a very happy experience. Thank you!
18 June 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Delivery was earlier than originally…
Delivery was earlier than originally advised.
Order was well packaged and arrived undamaged
25 June 2026
Reply from Emma Bridgewater
Good afternoon Clare,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
A beautiful mug
I ordered a beautiful mug as a present, just perfect for the recipient. It was very easy to order online, it arrived very quickly, safely packaged and I was kept informed about the progress of my order.
24 June 2026
Reply from Emma Bridgewater
Good afternoon Ms Rowe,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Koko,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Great mug.
Easy to buy online. Smooth path from choice to purchase.
Great product. Delightful sale price.
Excellent delivery process with good communication throughout. Well packaged. All good.
18 June 2026
Reply from Emma Bridgewater
Good afternoon Peter,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
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