Lovely products as always but huge problems on delivery. You were all so helpful. Parcel luckily handed into post office 5 miles away and a person was in collecting newspaper who recognise name a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just love collecting Emma Bridgewater Pottery for myself, family and friends. Especially love grabbing a bargain or two at end of season sales and putting them away for presents 🎁. Keep up the goo... See more
Company replied
As always products were superb quality and value for money. Extremely well packaged, which is a good job because box looked like Evri had played football with it! Thankfully pottery items inside survi... See more
Company replied
The products were in time and well packaged as usual and perfect gifts. The major gripe I have is the delivery instructions weren’t followed by the courier who threw the package on the floor outside t... See more
Company replied
Company details
- #9 of 11 best companies in Pottery manufacturer
- #12 of 17 best companies in Glassware Shop
- #156 of 234 best companies in Homewares Shop
- #94 of 139 best companies in Kitchen supply shop
- #5 of 7 best companies in Pottery shop
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Emma Bridgewater
Good afternoon Koko,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Great mug.
Easy to buy online. Smooth path from choice to purchase.
Great product. Delightful sale price.
Excellent delivery process with good communication throughout. Well packaged. All good.
18 June 2026
Reply from Emma Bridgewater
Good afternoon Peter,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Regina,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
The products are wonderful
The products are wonderful, but when I registered as a 'collector' to buy a particular item I wasn't able to progress the purchase
18 June 2026
Reply from Emma Bridgewater
Good afternoon Jacqueline,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Pat,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
I was extremely happy with my…
I was extremely happy with my experience with Emma Bridgewater’s customer service member called Carl.One of my Diddy Squat mugs arrived broken. In no time Carl dispatched a replacement mug.
16 June 2026
Reply from Emma Bridgewater
Good afternoon Karen,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Excellent …
Really easy and quick to order and really speedy delivery, the mugs I ordered were gifts and my daughter in law absolutely loved them. Thank you ☺️
18 June 2026
Reply from Emma Bridgewater
Good afternoon Alison,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
The blue seashell dinner plates are…
The blue seashell dinner plates are absolutely beautiful - quick delivery and very well packed. 5 stars all round
25 June 2026
Reply from Emma Bridgewater
Good afternoon Amanda,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Beverley,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Jane,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Love Emma Bridgewater products
18 June 2026
Reply from Emma Bridgewater
Good afternoon Mrs Smith,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Always love a sale treat
Always love a sale treat. I use my cheerful mugs daily and always enjoy to add a new few to my cupboard. Napkins useful and nice quality and a ‘Love’ tea towel for my gift drawer. Love Emma bridgewater products.
18 June 2026
Reply from Emma Bridgewater
Good afternoon Aprille,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
I’m very happy with my Emma Bridgewater…
I’m very happy with my Emma Bridgewater purchases. Some items I bought were gifts that were really well received. The quality is excellent, the designs are lovely, and everything arrived in perfect condition. I’d definitely buy from them again.
23 June 2026
Reply from Emma Bridgewater
Good afternoon Rhian,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Quality products …
All good quality items x arrived safely packaged and quick delivery from ordering to arriving
18 June 2026
Reply from Emma Bridgewater
Good afternoon Caroline,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
The shipping process has been terrible
The shipping process has been terrible. I’ve ordered from EB for years and the last two orders have been a nightmare. The worst part is non existent customer service. I won’t be purchasing from this company again.
18 June 2026
Reply from Emma Bridgewater
Thank you for your review. Our customer experience is very important. I can see you contacted our CS team directly yesterday, We will look into this and reply ASAP.
Kind Regards
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Wendy,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Colette,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Sam,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
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