the whole process was very east, emails were responded to in reasonable time, parts were easily available, reasonably priced. Aiden was great help. it took a little longer to arrive but I think that... See more
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EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.
438 Spadina Avenue Unit #2, M5T 2G8, Toronto, Canada
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Very helpful at selling a bike but post sales customer service is the pits. Gone a couple of times with my bike and get ignored until I say something. Also, had a tune-up done and found the controller broken when I picked it up. They say it was like that at the start but I disagree. If it was, they should have told me before doing any service. To me, the cost would be over $200 to fix so they don't want to take ownership for it. Even though my bike is Emmo, I won't bring it back there, can't trust them.
I had a great experience at Emmo Bikes Mississauga, thanks to Jackson. From the moment I walked in, he was approachable, knowledgeable, and genuinely interested in helping me find the right e bike for my needs.
Jackson took the time to clearly explain the differences between various models, breaking down features, performance, and pricing in a way that was easy to understand even for someone not very familiar with e bikes. He patiently answered all my questions and never made me feel rushed or pressured into making a decision.
What really stood out was how smoothly he guided me through the entire process from selection to checkout. He ensured I had all the necessary information about maintenance, battery care, and warranty, which gave me a lot of confidence in my purchase.
Overall, his professionalism, honesty, and customer focused approach made the whole experience simple and enjoyable. I would definitely recommend asking for Jackson if you are visiting Emmo Bikes Mississauga.
Kristy from the Vaughan store helped me to choose the right bike for food delivery. I got the Monta C and it is a lovely bike. Great customer service, thank you so much
First time here , found it on Google. The place was pretty busy and the staff were running around serving all the customers. I purchased my first E Bike and had the pleasure of dealing with Jackson. He was very knowledgable and friendly and went out of his way to make sure the bike was assembled and ready to go in about 40 minutes Great service! Thank you Jackson
These guys are awesome! I walked in looking for an ebike and it took me about a week to decide which one I wanted to buy. Dean,Xavier, and Kristy was very helpful with making my decision alot easier and answered any questions I had. All in all im very happy with my experience and would highly recommened shopping here for any ebike.
Kristy clearly demonstrated the features of the bike at the time of purchase. happy i made the trip out to Vaughan for this purchase.
Kristy and Xavier are a great help with my hornet xi purchase. They are very friendly, patient and answered all my questions. The emmo Hornet X.i is a beautiful well built bike, cant wait to ride it on the road! Thanks!!
I got a very good deal with my first e-bike for model DX, I love the red color very much. It comes with a Bluetooth speaker which including FM radio. The speed and lighting system is also amazing. I am very excited and ready to ride with my bike!!!!
Thank you Xavier’s help and service.
Thank you Xavier for helping me to pick up my Zone II Max. I love this motorcycle style ebike which can travel over 80km/h. The lighting system Is amazing. Hope you guys come and take a look as well. Moreover, it has a carplay to connect my phone as well!!!
Thank you Xavier, I love my new Monster S 84V. It is a very powerful bike which is prefect for me to go to work. Their lighting system is very good with headlight, taillights and even turning signals. I like it very much!!!!
Thank you Xavier, now I got my new Segway F3 for my lovely sons. We love the design and it have different mode to ride. Moreover, it has a long travel distance up to 70km!!!
We are excited about this!!!
Thank you Xavier, finally I changed my mind to have a VGO pro instead of VGO C. There is a stronger mag rim with a better speedometer. I like the super long travel distance as well. I am pretty sure I will enjoy riding with this bike.
Good but not the best I used Shop and i couldn't see until i go check on purolator it may not be the faut of Emmo electric
Xavier and Kristy were great. I brought a parallo pro.
Received brake pads, they are as specified but expected that they would have come with new springs.
Was supposed to get my throttle ordered, promised in 1 to 2 days, have had no messages from Emmo in 2 weeks
I've had my EMMO F6 for over 6 years. Has many miles on it with no problems at all. A few years ago it was running low on power . I talked to tech support about which battery I should get for my particular bike and they were extremely helpful to ensure it got the right one, and it was. Now I've just ordered a new battery charger and again the same good help. Love my EMMO!
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