Emmo Electric Bikes Canada Reviews 

642
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, friendly, and deeply knowledgeable when guiding them through their purchases and answering all questions. People also express strong satisfaction with the impressive product design, long battery ranges, and smooth performance of their e-bikes and scooters, noting how convenient they are for daily commuting and storage. Though some customers encountered disappointing issues like damaged parts upon delivery, defective gears, or unexpected suspension failures during their early rides. A few reviewers also mentioned having to wait longer periods for service or experiencing delays with replacement parts turnaround times.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the nice design, fully functional... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable across various interactions.... See more

Service

People report positive experiences with service, noting that staff members are helpful, informative, and... See more

User experience

Clients share positive opinions on user experience, noting that staff members made the process seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

the whole process was very east, emails were responded to in reasonable time, parts were easily available, reasonably priced. Aiden was great help. it took a little longer to arrive but I think that... See more

Company replied

Rated 5 out of 5 stars

Wow, I got my bike today,( Trobic trike) it's not put together yet, but the packaging was unbelievable. There is no way that this bike was being delivered to me, with any kind of shipping damage. It... See more

Rated 5 out of 5 stars

Tom was a great help in selecting and easing any concerns i had in the bike I have chosen. I got the hornet X.I 60v 60ah bike. We had a great discussion on storage, maintenance, and any potential weat... See more

Company replied

Rated 5 out of 5 stars

Ever since I purchased the Ewild Pro from EMMO I have been using it daily. The e-bike is such good performance that let me travelling and transferring whenever I need. especially, winter time. Their r... See more

Company replied


Company details

  1. Bicycle Shop

Written by the company

EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

642 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(642)

238 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

EMMO Mississauga - Poor Post Sales Customer Service

Very helpful at selling a bike but post sales customer service is the pits. Gone a couple of times with my bike and get ignored until I say something. Also, had a tune-up done and found the controller broken when I picked it up. They say it was like that at the start but I disagree. If it was, they should have told me before doing any service. To me, the cost would be over $200 to fix so they don't want to take ownership for it. Even though my bike is Emmo, I won't bring it back there, can't trust them.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Expert Guidance from Jackson

I had a great experience at Emmo Bikes Mississauga, thanks to Jackson. From the moment I walked in, he was approachable, knowledgeable, and genuinely interested in helping me find the right e bike for my needs.

Jackson took the time to clearly explain the differences between various models, breaking down features, performance, and pricing in a way that was easy to understand even for someone not very familiar with e bikes. He patiently answered all my questions and never made me feel rushed or pressured into making a decision.

What really stood out was how smoothly he guided me through the entire process from selection to checkout. He ensured I had all the necessary information about maintenance, battery care, and warranty, which gave me a lot of confidence in my purchase.

Overall, his professionalism, honesty, and customer focused approach made the whole experience simple and enjoyable. I would definitely recommend asking for Jackson if you are visiting Emmo Bikes Mississauga.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

First time here , found it on Google. The place was pretty busy and the staff were running around serving all the customers. I purchased my first E Bike and had the pleasure of dealing with Jackson. He was very knowledgable and friendly and went out of his way to make sure the bike was assembled and ready to go in about 40 minutes Great service! Thank you Jackson

18 April 2026
Unprompted review
Rated 5 out of 5 stars

These guys are awesome

These guys are awesome! I walked in looking for an ebike and it took me about a week to decide which one I wanted to buy. Dean,Xavier, and Kristy was very helpful with making my decision alot easier and answered any questions I had. All in all im very happy with my experience and would highly recommened shopping here for any ebike.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

I got a very good deal with my first…

I got a very good deal with my first e-bike for model DX, I love the red color very much. It comes with a Bluetooth speaker which including FM radio. The speed and lighting system is also amazing. I am very excited and ready to ride with my bike!!!!
Thank you Xavier’s help and service.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Xavier for helping me to pick…

Thank you Xavier for helping me to pick up my Zone II Max. I love this motorcycle style ebike which can travel over 80km/h. The lighting system Is amazing. Hope you guys come and take a look as well. Moreover, it has a carplay to connect my phone as well!!!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Xavier

Thank you Xavier, I love my new Monster S 84V. It is a very powerful bike which is prefect for me to go to work. Their lighting system is very good with headlight, taillights and even turning signals. I like it very much!!!!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Xavier

Thank you Xavier, now I got my new Segway F3 for my lovely sons. We love the design and it have different mode to ride. Moreover, it has a long travel distance up to 70km!!!

We are excited about this!!!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Xavier

Thank you Xavier, finally I changed my mind to have a VGO pro instead of VGO C. There is a stronger mag rim with a better speedometer. I like the super long travel distance as well. I am pretty sure I will enjoy riding with this bike.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Love my EMMO F6.

I've had my EMMO F6 for over 6 years. Has many miles on it with no problems at all. A few years ago it was running low on power . I talked to tech support about which battery I should get for my particular bike and they were extremely helpful to ensure it got the right one, and it was. Now I've just ordered a new battery charger and again the same good help. Love my EMMO!

4 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look