Everything was amazing! The cleaner arrived right on time and brought all the necessary supplies, including a vacuum and a mop. In just 2.5 hours, they cleaned the entire one-bedroom apartment thoroug... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Felix came to do a deep clean in my kitchen after having work done and huge amounts of dust mingled with cobwebs on top of my kitchen counters and grease,, very punctual, very pleasant man got to wo... See more
Company replied
Felix was a true professional and hard working cleaning my apartment for an end of tenancy clean. His attention to detail was outstanding. He was kind and friendly and really made me relaxed as a cust... See more
Company replied
I have worked for Emop cleaning company for almost a year now and the experience has been awesome, I have earned well and the fact that it is a flexible job makes me love it. My trainer Pre, she sends... See more
Company replied
Company details
Information provided by various external sources
eMop is a London based powerful online platform that connects customers and cleaners. We ensure the quality of services, peace of mind and safety for both customers and cleaners alike. We make the cleaning service affordable for everyone by letting you choose according to your exact needs with a “pay as you go” model. The quick, simple and secure booking process allows you to have a high-quality bespoke cleaning service, 24/7.
Contact info
Bayley Street 13, WC1B 3HD, London, United Kingdom
- support@emop.world
- emop.co.uk
3.9
Great
1k reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My cleaner was friendly
My cleaner was friendly, polite and very efficient. Happy
12 January 2026
Unprompted review
Reply from eMop
Thank you, we hope to see you soon
Extremely disappointed with Emop
Extremely disappointed with Emop. The cleaning was absolutely terrible, and to make matters worse, they charged me for 10.5 hours when the cleaners were clearly there for only 4.5 hours. I’ve tried contacting customer service, but they never replied. Completely unprofessional and dishonest. I do not recommend using this service.
30 December 2025
Unprompted review
Reply from eMop
Dear Marcel,
Thank you for your feedback. We are very sorry to hear about your experience regarding the cleaning quality and the billing discrepancy. This is not the level of service we aim to provide.
We have checked our records and, unfortunately, cannot find a record of your previous email. To help us resolve this for you immediately, please resend your complaint to support@emop.world. Once we receive your message, our team will review the logged hours and respond with a proposed resolution as soon as possible. We are committed to making this right.
Best regards, The eMop Team
My experience was great !
My experience was great ! Shukurat used her initiative in my home. She stayed for 4 hours. The company made sure I could use the website. A relief to have someone so thorough. I will definitely use the company again and ask for the same girl.
9 December 2025
Unprompted review
Kafilat was very good
Kafilat was very good. Understood everything and was quick and thorough as you would expect. Anytime again.
4 December 2025
Unprompted review
We arranged for the cleaner to do a…
We arranged for the cleaner to do a deep clean of our new flat. He completed the job after 5 hours and the flat is still absolutely filthy, the carpets haven’t been hoovered, the surfaces are all grimy and the bathroom is filthy. Terrible experience.
23 November 2025
Unprompted review
Reply from eMop
We are sorry to hear about your experience. To investigate your deep clean and offer a suitable resolution, please urgently provide us with your Full Name, Postcode, and Date of Service via email to support@emop.world. We cannot locate your booking using "PCB64." Thank you. Best regards, eMop.
Excellent customer service experience
Excellent customer service experience, Cleaner was very lovely and polite. Got the job done. My daughter was happy. That’s all that matters for me. Will highly recommend.!! Garry
10 November 2025
Unprompted review
Reply from eMop
We are thrilled to hear you had an Excellent customer service experience and that your cleaner was lovely and polite! Making your daughter happy is the best compliment we could receive.
Thank you so much for the high recommendation!
Reply from eMop
Amazing! We're so glad you had a great experience with Kingsley
Oven
You know, I actually don’t mind cleaning, but there are always that one chore... and for me that's the oven 😁
My cleaner’s name was Reginald, and honestly, he did an amazing job. I didn’t even remember my oven could be THAT clean!
8 October 2025
Unprompted review
Reply from eMop
⭐ Fantastic Feedback for Reginald!
Wow, what a wonderful review! We're thrilled to hear that Reginald did an amazing job on your oven.
We know the oven is often that one dreaded chore, and we're delighted he was able to leave it sparkling clean. We'll be sure to pass along your praise to him!
Thanks again for choosing us.
The cleaner did a great job and was…
The cleaner did a great job and was responsive to requests as well. She was professional and went extra mile for customer satisfaction.
17 October 2025
Unprompted review
Reply from eMop
Thank you! We are pleased to hear that your cleaner did a great job and went the extra mile to ensure your satisfaction. We'll be sure to pass along your wonderful feedback!
khafilat was a great cleaner
khafilat was a great cleaner. Showed up on time, was really nice and did an excellent job. Would love to book again
17 October 2025
Unprompted review
Reply from eMop
Thank you for your excellent review! We're delighted to know that Khafilat was professional, on time, and delivered such a great job. We appreciate the positive feedback and look forward to your next booking.
Poor service, avoid.
Despite being scheduled for 4 hours, the cleaner stayed for 5 hours yet did not complete the cleaning as agreed. Only the bathrooms and living room were properly attended to, while one bedroom was barely touched and the other was left entirely uncleaned.
Surfaces were not wiped thoroughly, with dust remaining where boxes or objects were not moved.
Items were left scattered rather than being returned to their places.
The cleaner demonstrated poor hygiene practices, such as placing a dirty brush and dustpan on the dining table after cleaning, and mixing dirty and clean cloths together in storage.
The cleaner left abruptly without notifying us, leaving cleaning products and trash behind.
As the complaint wasn't submitted within 48 hours, the company refused to address it. Use at your own risk.
30 September 2025
Unprompted review
Reply from eMop
Thank you for sharing your feedback.
We are very sorry to hear about the experience you had with your cleaning service. We take your concerns seriously.
We have sent an email to you regarding this situation. Please know that we are willing to move forward with addressing your complaint, despite the time that has passed since the service.
Please check your inbox for our email so we can discuss the next steps. Best regards eMop.
Incredible end of tenancy clean
Incredible end of tenancy clean! So thorough and got every detail. Thank you very much!
9 October 2025
Unprompted review
Reply from eMop
That's fantastic to hear!
We're so glad you were happy with your end of tenancy clean. Getting those details right is exactly what we aim for.
Thank you very much for taking the time to share your positive feedback!
The cleaning day was an absolute…
The cleaning day was an absolute disaster.
When he arrived, he asked me for a sponge, and I said I didn't have one. He went to the store and came back with just one single sponge and a few napkins (from a restaurant). The moment he started on one of the kitchen cabinets, I asked him 'Are you planning to wipe the entire house with a single sponge?' I told him, You can't clean the dirty areas and then wipe the inside of the refrigerator with the same cloth.'
He got angry and raised his voice at me. As he was leaving, he swore at me, and I can prove it. He was going to clean three bathrooms, three toilets, the ovens, and the kitchen with a single sponge. Neither this level of hygiene nor her behaviour is acceptable.
6 October 2025
Unprompted review
Reply from eMop
Hello Nazli, we are truly sorry for the poor experience you described. The conduct and service failure you encountered are not contrary to our professional standards, and we deeply regret the distress this caused you.
We want to assure you that we have taken your complaint very seriously. We have reached out to you directly via email to discuss the immediate resolution of this issue, and we are dealing with the cleaner's conduct internally with the highest urgency.
We sincerely apologise for this failure on our part and thank you for bringing this matter to our attention. Best regards eMop
The experience was amazing
The experience was amazing, Khaffy has done a fantastic job!!! The washroom is literally sparkling and looks amazing
3 October 2025
Unprompted review
Reply from eMop
That's fantastic news! We're absolutely delighted to hear that Khaffy provided you with an amazing experience and did a fantastic job!
It's wonderful to know your washroom is literally sparkling and looks amazing. We'll be sure to pass along your kind words to Khaffy!
Thank you for taking the time to share your positive feedback. We look forward to cleaning for you again soon!
Not recommended
Cleaners were average, never better than satisfactory. The cleaner would claim longer hours than actually completed.
The booking system is annoying; cancellations were not accepted once cleaner had been assigned.
The support team did not reply for two weeks so I cancelled my subscription and will not be back.
2 October 2025
Unprompted review
Reply from eMop
Thank you for your feedback. We are genuinely sorry that your experience with our service—specifically regarding cleaner hours, our cancellation policy, and delays from our support team—was unsatisfactory.
We take these issues very seriously and are currently reviewing the details of your account.
A more detailed response addressing each of your concerns has been sent to the email address associated with your subscription. Please check your inbox for our official communication.
We appreciate you bringing this to our attention. Best regards eMop
Reply from eMop
Thank you for your feedback and your continued support. We highly appreciate it.
Raymond and Ponnami did a fantastic…
Raymond and Ponnami did a fantastic job. SO pleased. Would definitely recommend them
30 September 2025
Unprompted review
Reply from eMop
Thank you for your kind review. We will ensure to pass your feedback.
Ponnami was amazing
Ponnami was amazing. Really professional and did an excellent job. Would highly recommend!
29 September 2025
Unprompted review
Reply from eMop
Thank you for your kind review. We hope to see you again soon.
Reply from eMop
Thank you for sharing your experience. We hope to see you again soon.
A friendly polite cleaner who arrived…
A friendly polite cleaner who arrived on time and cleaned thoroughly
15 September 2025
Unprompted review
Reply from eMop
That is wonderful feedback!
We are delighted to hear that you had such a positive experience. We always strive for our cleaners to be friendly, polite, and punctual, and to deliver a thorough clean.
Thank you for taking the time to share your review! We look forward to your next booking.
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