Emperor Champagne Reviews 

1,306
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including various champagne houses and unique offerings, often highlighting the competitive pricing and excellent quality. Many people appreciate the efficient and professional service, with staff members frequently described as knowledgeable, friendly, and helpful, going above and beyond to assist with orders and inquiries. The ordering process is generally smooth and easy to use, with prompt confirmation and efficient communication throughout the delivery process. However, some customers experienced issues with delivery, including delays, incorrect orders, or packages being sent to a post office instead of the intended recipient, causing inconvenience. A few people also mentioned problems with gift cards not being included with deliveries or receiving a different product than what was ordered online.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the wide range of champagne for every occasion... See more

Delivery service

People report positive experiences with delivery service, often praising the quick and efficient delivery,... See more

Order

Customers are generally satisfied with the ordering process, often highlighting easy online ordering, quick... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, great, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been searching for a way to purchase gifts for family in Australia from the US, where I live. I was delighted to find you. I chose a 4 star review since my father has not received his champa... See more

Rated 5 out of 5 stars

If you are already an avid champagne lover, or are keen to learn more about the world of champagne, then let Emperor Champagne be your guide. The annual champagne and caviar event on Saturday was abso... See more

Rated 5 out of 5 stars

I had a superb day at the Emperor Champagne annual warehouse event last Saturday. This is the third year in a row I've attended. The atmosphere is buzzing and the Champagne is flowing! So many beautif... See more

Rated 5 out of 5 stars

I attended the recent Champagne & Caviar Warehouse Event for the first time and was blown away by what the exhibiters had put on for us. I was there early and had access to the full range (some were o... See more


Company details

  1. Wine shop

Written by the company

Australia's home of champagne, Emperor Champagne has 250+ cuvées - for all tastes and budgets. Find the perfect champagne for your next gift, occasion or just to enjoy at EmperorChampagne.com.au. Free standard shipping over $200. Mainstream brands to growers. Ideal for gifting as luxury packaging comes as standard.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,306)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressive Service

The team at Emperor went above and beyond … from my initial inquiry and arranging express delivery for our purchase to arrive in time … to their communication throughout and follow up - SUPER impressive customer care and service!

Highly recommend … and the Champagne was impeccable .. thanks so much for taking such great care of us Leizel and Kyla!

6 March 2025
Rated 5 out of 5 stars

Always impressive service with Emperor

Always the best service with Emperor. Wonderful champagnes and super fast delivery (I’m Sydney based and received my champagnes the next day!). Thank you Kyla and team for always an impressive experience.

26 February 2025
Rated 5 out of 5 stars

Wonmderful!

Great products, reasonable prices, and impeccable service!

12 February 2025
Emperor Champagne logo

Reply from Emperor Champagne

Thank you!

Rated 5 out of 5 stars

All round flawless order and delivery

Purchase was easy to make online, despatch was prompt and the delivery was made quite quickly. The goods (champagne glasses) arrive well secured and in perfect condition

22 January 2025
Unprompted review
Emperor Champagne logo

Reply from Emperor Champagne

Thank you Andrew.

Rated 2 out of 5 stars

Charge for o/night but don’tdeliver

DHL overnight shipping options accepted 24x7 but the team apparently don’t work weekends nor holidays. The charge differential was refunded but the gift was 4 days late.

25 January 2025
Emperor Champagne logo

Reply from Emperor Champagne

Hi Cameron, Australia doesnt ship on weekends apologies.

Rated 5 out of 5 stars

Sparkle

Prompt delivery and great drink, best non-alcohol I've tasted.

11 January 2025
Emperor Champagne logo

Reply from Emperor Champagne

Yes French Bloom is amazing. Its ranked Number One in the world now by the critics.

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