On 30 October I ordered a product online, and then a month later started to wonder where is my order? Turns out that it has been despatched, from China, using 4PX. I can only conclude that if it... See more
En 4px
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Supplier charge $40 for expedited delivery of 7-12 days. It is now day 18 since ordered and parcel still not here, ordered well in time to play a significant role in an event that cannot be moved bec... See more
Parcel shown as out for delivery, but now the only info is that it should have been delivered and now I should contact the sending company … in Germany. Tracking on 4PX site not allowing me to put in... See more
Company "REVIEW" using this address for returns. I had £101 fraudulent deduction on bank account for an antenna I didn't order.got immediate refund by bank but an emailed followed from company sayi... See more
Terrible.
Everytime I get an amazon order that is via this company it gets put "on board for delivery" several times before they actually bother to deliver it. This is on top of it sitting in the depot for 10+ days when the source and destination address is the same city. If I could have this company banned from carrying any parcels for me I'd do it.
Well my package was delivered but NOT…
Well my package was delivered but NOT TO ME ... someone else, therefore, CATCH was not prepared to replaced my order and 4PX could'nt tell us the address just photos of a home not in my street!!
So I missed out on my item as by the time I emailed them to get a resolution (8 times) they were out of stock!
Absolute bunch of…
Absolute bunch of Sh...................ts.
I ordered automatic Christmas tree from China website.
tracking showing my item is delivered on 2/12/2022, where as not in actual.
Their point of contact is another bunch of Bull Shi...........t.
my shipment tracking number----4PX3000378925759CN
Tracking does not represent reality
As with almost all other reviews here, tracking is a joke and is not accurate or representative of reality. I have to wonder if they are faking scans just to show their actual customers (the merchants selling the products and shipping with them) that they are doing their job. The reality is that they are not doing what the tracking information says. There's really no point to be using this bunch of Misfits for delivery when Australia Post is trackable and reasonably priced.
Disgusting
Firstly, I was scared as hell when the tracking info said "Saudi Arabia" when the info I put was South Australia, so the jokers can't even program their own tracking systems to give the correct information!
Secondly and worst of all, my package was simply thrown over the fence and into the garden, not even near my letter box so clearly there's no care given about the actual customers. It could've easily been transported to a local post office or I could've been notified, which other than the garbage tracking service, I wasn't.
Lastly, it's almost impossible to contact them, no matter how many things I tried, nothing at all. Who knows whether they give a sh at all!
An absolute bunch of feet dragging
An absolute bunch of feet dragging, impossible to track, shady business practices going on here. Useless tracking number provided. Just waiting and waiting and waiting. Disgustingly bad couriers
Worst delivery company in the world
I bought a black hoodie for my daughter from Amazon. 4px have said it was delivered at 9.57am on Thursday 27th October. It definately was not, I was at home all day and I can see the front door from where I sit. I tried to contact the seller who have given me a phone number that doesnt work. Please do not use 4px or any company that uses them. Read the reviews. No doubt Ive lost my money. 4px suck.
Liars
Liars!
Tracking states "attempt failed. No one at home" - first of all, yes there was someone home!
Second of all, if you had knocked the door, my dog would've barked.
Thirdly, if you rang the doorbell, I would receive a notification on my phone and my doorbell camera would have taken a photo.
Fourthly, I have security cameras.
No. Attempt. Was. Made.
Now of course it'll probably sit in a depot until they ready to deliver it. God knows when that'll be.
I actually don't care if my delivery is late - they obviously do this so they can report back to whichever company hired them to say "hey look we tried"
Absolute liars.
Worst ever
Worst ever
I got text from this company that my package will come today so i texted him back that my friend will be at home 100% incase i have left the garage door open to leave my package he didn't even ring the bell and also didn't even leave in the garage and just taken back
I straight called him but he can't even speak English i am still waiting for my package more than 2weeks and i still dont know where it is trying to called the number that i have got messages but no one answered the phone terrible service
Do not buy from companies that use 4PX…
Ordered product from Melbourne company 9 or 10/10/2022, according to tracking still in Melbourne 18/10/2022. 4PX tracking wesite a joke, often does not function correctly, it seems the parcel has now been travelling around Melbourne for over a week. Supposed to be delivered to Sydney.
This company doesn't even deserve a 1…
This company doesn't even deserve a 1 star!! they're atrocious!! they don't even come to the designated address, they always say invalid, no-one should use them!! they should be closed down completely. They don't call, you can't reach them, they're incompetent.
Don't answer phone says my parcel was…
Don't answer phone says my parcel was delivered to London am not in London rubbish
Useless Courier Company
I bought a mattress on Ebay and 4PX were supposed to deliver it on the 7/10/2022 so I waited all day and they never showed up, but I checked the tracking the next day the 8th and it said they came at 11:33am to deliver but no one was home so they left, which is a lie because I was home on Saturday and I never heard my intercom ringing and there was no "Calling Card" left in my letterbox to say they had come. And now when I checked the Tracking it says "The package is abnormal and putaway completed", so I am guessing I won't be getting my mattress today either, so back to sleeping on the floor again. Useless courier service, and trying to get in contact with them is just as bad.
Reliable, fast 8 days delivery from China to UK via 4px/Royal Mail
Ordered a PowKiddy game from China. Goods shipped immediately on 26th
September - fully tracked at each depot and airport to arrival in UK on 30th September - 4px use Royal Mail for final mile delivery who took a further 4 days to deliver on 4th October. Item had a Royal Mail tracking number so I could track on 4px site then Royal Mail site once in UK - excellent speedy service! 8 days to UK is very good!
Do not use this provider
Ordered items in September still haven't arrived. Tried following tracking number it states on the account delivery failed on 4th October customer refusal ( why would we refuse a parcel we ordered and paid for ). Nobody rang the doorbell as we were in at the time stated. On the 5th of October the account states the package is abnormal and put away complete ( WHERE ARE THE GOODS ? ). Tried ringing on 96441851 always engaged. Know wonder if this is the service they provide. EBAY should be aware of this.
Worst courier company
Worst courier company. Received a text to advise that my delivery is on the way. I waited the whole day but no delivery. No update and no contact number or email to follow up. Next day I saw on their tracker that my parcel was returned back to their warehouse. Had to wait another 2 business days before I received a text to again inform me that delivery is on the way. I waited the whole day and parcel was finally delivered at the end of the day. Delivery guy did not bother ringing the door bell, just dropped it on the front porch and left! Delivery was supposed to be signed by me! This company has really infuriated me with their “couldn’t care less” service.
If I could give zero stars I would this…
If I could give zero stars I would this company is horrible said they attempted to deliver my item they couldn't access the area lies yall will reap that scammers at 4px sooner or later.
Non Existent Customer Service
Non Existent Customer Service. None of their numbers work and their live chat isn't monitored.
Ordered a package august 8th still…
Ordered a package august 8th still hasn't arrived, it was supposed to arrive September 16th but now it says package lost. Its September 23rd I honestly do not know why it still hasn't arrived and I would've honestly paid for 10$ extra for amazon prime shipping if I knew this were the case.
No customer service at all.paid AU300…
No customer service at all.paid AU300 for air shipping. Them waited more then 2 month to arrived. Don't not use them.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







