The product is very good, with high quality and neat packaging. It looks original and well-made. Overall, the experience is smooth and the app is easy to use. The support team was very kind and respon... See more
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I have just purchased a sinocare blood sugar monitor and am slightly dubious of it's accuracy. I took a reading 2 hours after eating and the result was 1.7 mmol/dl which I though was incredibly low. I... See more
The norma Sinocarel glucose bloodtest works fine but it turns out that the Continuous Glucose Measurement system Ican3 is totally unreliable. E.g it gives me a reading of 187 mg/dl before lunch while... See more
Company replied
Utterly useless instructions nearly caused me to return my 2 in 1 BG and UA meter. After using 7 UA strips following the instruction in the user manual, which clearly states "hold the tip of the test... See more
Company details
Written by the company
Sinocare is dedicated to the innovation of biosensor technology, developing, manufacturing and marketing rapid diagnosis testing products for chronic diseases. Main products:blood glucose monitor, blood pressure monitor, digital oral thermometer, Infrared forehead thermometer, white noise machine, stethoscope etc.
Contact info
United States
- en.sinocare.com
2.9
Average
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Very good service 👍
19 January 2023
Everything ok
18 January 2023
Quick response.
20 December 2022
Availability online .but feeling…
Availability online .but feeling disappointed as they won't be serving customers outside Europe and EU as from January 1st, 2023 without giving us alternative. This is disappointing.
28 December 2022
Good product and delivered in good…
Good product and delivered in good condition. Delivery could be quicker
1 December 2022
Quick, Easy and Very Helpful
After experiencing difficulty ordering additional UA test strips from Amazon I decided to Email Sinocare directly. The following morning I had the answer and placed the order directly through them not realising I’d made a mistake.
They emailed me back to query my order and pointed out my possible error.
Items arrived promptly and exactly what was needed.
A Very Big Thank you to All at Sinocare.
24 November 2022
Very happy at the speed it arrived
Very happy at the speed it arrived, although still part of the purchase is yet to arrived, e.g. the extra glucose and uric acid strips
22 November 2022
The communication was absolutely great
The communication was absolutely great! They care about the client's needs and always try to find the best solution regarding the client's situation.
15 November 2022
Quick and efficient great to deal with
15 November 2022
Fast delivery and is a great product…
Fast delivery and is a great product with all the tools required.
Thank you
3 November 2022
Perfect and accurate
Perfect and accurate
I compared with other world wide brands
It is amazing
31 October 2022
Everything went well.
12 October 2022
Sending from China with extremely long…
Sending from China with extremely long waiting time.
24 September 2022
Reply from Sinocare Inc.
Hi there,
We hope you are well and would like to thank you for your review.
We apologized for delivery time and shipping warehouse.As we all know,there was a strike at UK before, so they didn't update the system and inventory timely.The product was out of stock when we arranged shipment for you. Therefore,we had to ship it from China warehouse.
We have sent your several emails and want to provide you compensation, but there is no reply from your side.
This is not an issue which we see very often but we could understand your frustrations.
We are very sorry again for the inconvenience caused and we hope this does not discourage you from shopping with us again in the future.
Thanks,
Sinocare Customer Service
Excellent service
I order from Sinocare on a regular basis and have always received my items fairly quickly. Last time, however, my package arrived only the day after I placed my order!
Well done, Sinocare!
26 August 2022
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