Excellent company. Put in a preorder for musical con but couldn’t go due to a medical emergency. Sent an email and got a quick response offering to send out my order with no shipping costs. Order arri... See more
Company replied
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Order hasn’t arrived in the specified timeframe and was sent untracked so no update available
Company replied
Item I ordered was posted promptly, but unfortunately delivery was by late due to the inefficiency of the Royal Mail. Email that I sent to vendor was answered Immediately and concern was shown abo... See more
Company replied
So quick and efficient! Ordered with 'no rush' postage option as for Christmas. Had notification of shipment by the next day and the item is really lovely. Packaged well to protect it but no unnece... See more
Company replied
Company details
Written by the company
Encore Gifts is your one stop shop for all your Musical Theatre gifts and goodies! Bringing together the best Theatre related small suppliers into one easy to use service.
Contact info
United Kingdom
- admin@encoregifts.co.uk
- encoregifts.co.uk
4.4
Excellent
65 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Order hasn’t arrived in the specified…
Order hasn’t arrived in the specified timeframe and was sent untracked so no update available
17 March 2026
Reply from Encore Gifts
Hi Steph,
I’m sorry again that your order took longer than you expected to arrive. As mentioned via email, your package was dispatched on time, but unfortunately took longer than usual through Royal Mails network. The timelines we post on our website are marked as best estimates as sadly we are unable to guarantee delivery times for this reason.
To keep our delivery prices reasonable, our Economy shipping option is untracked, though we do offer Tracked upgrades at checkout for more time-sensitive orders.
Thanks, Sam.
Reply from Encore Gifts
Thanks for the 5-Stars Sue!
I have still only received one of the…
I have still only received one of the items ordered and await information regarding and delivery of the rest. Products were not cheap . They were ordered mid December and have still not
Arrived on 11th Jan
4 January 2026
Reply from Encore Gifts
Hi Helen,
So sorry to hear your items are taking so long to get to you. Can you please email me at admin@encoregifts.co.uk and I will take a look into this as a priority for you!
Thanks
Sam
Hi Helen,
As you have not reached out to us we are sadly unable to help with this order.
Please feel free to email me anytime so I can work out what has gone wrong with this.
Thanks
Sam
Fast delivery and good quality products…
Fast delivery and good quality products that I couldn't find elsewhere.
29 November 2025
Reply from Encore Gifts
Thanks for the 5-Stars Emily, it means a lot! Glad you loved our products!
Item I ordered was posted promptly
Item I ordered was posted promptly, but unfortunately delivery was by late due to the inefficiency of the Royal Mail.
Email that I sent to vendor was answered
Immediately and concern was shown about non-delivery.
Item was delivered eventually and I am very pleased with it.
26 November 2025
Reply from Encore Gifts
Thanks for the 5-Stars Barbara!
I'm so glad you like you purchase - and Thank You for your understanding of the issues we are facing with Royal Mail this year.
Sam
Quick and easy to order on sight
Quick and easy to order on sight, was updated. My order arrived when it said it would, great quality products.
1 December 2025
Reply from Encore Gifts
Thanks for the 5-Stars Laura - it means a lot!
I'm glad you had a good experience with us and hope to see you back again soon!
Fantastic theatre gifts at a reasonable…
Fantastic theatre gifts at a reasonable price. Quick delivery and great quality things.
2 December 2025
Reply from Encore Gifts
Thanks for the 5-Stars Kim!
I'm glad you love your products!
Easy to use website and to navigate to…
Easy to use website and to navigate to find what you want
30 November 2025
Reply from Encore Gifts
Thanks for the 5 Stars Rachel and for supporting small business this year!
Good selection ,good prices and…
Good selection ,good prices and excellent quick delivery
27 November 2025
Reply from Encore Gifts
So glad you are happy Yvonne, thanks for the 5 Stars - it means a lot to us!
Reply from Encore Gifts
Thanks for the 5 Stars and supporting our small business, Alison!
Reply from Encore Gifts
Thanks for the 5 Stars Helen!
Excellent company
Excellent company. Put in a preorder for musical con but couldn’t go due to a medical emergency. Sent an email and got a quick response offering to send out my order with no shipping costs. Order arrived very quickly and we are so happy with everything we received. All very high quality would highly recommend ordering
21 October 2025
Reply from Encore Gifts
Thanks for the 5 Stars Beth!
We were happy to help with your order and hope to see you at a future MusicalCon!
Reply from Encore Gifts
Thanks for the 5 Stars Hannah - it means a lot!
Great gift for a theatre fan
Easy to use website. Quick delivery and great communication at every stage. Brought the games as a gift for my theatre mad son. There no chance of any one else winning😄
21 September 2025
Reply from Encore Gifts
Thanks for the 5 Stars Lisa!
I hope your son loves the games and at least gives everyone a fighting chance! ;)
Reply from Encore Gifts
Thanks for the 5-Stars! I'm glad you love your product!
Fabulous service lovely bracelet my…
Fabulous service lovely bracelet my daughter is thrilled
10 August 2025
Reply from Encore Gifts
Thanks for the 5-Stars Pauline, I'm so glad your daughter loved the bracelet!
Brilliant product will look out for…
Brilliant product will look out for more back to the future products
10 August 2025
Reply from Encore Gifts
Thanks for the 5-Stars, Emma!
We are always adding more products to the range, so hopefully something new for you soon!
Fantastic service
Easy ordering, wanted to add an item after I had completed check out, contacted company and this was easily added. Customer service was top notch, friendly and really quick. Totally recommend 5 out of 5!
4 July 2025
Reply from Encore Gifts
Thanks for the 5-Stars Karen!
We're always happy to help and so happy we were able to get you exactly what you wanted!
Sam
Reply from Encore Gifts
Thanks for the lovely review Gracie!
I'm so glad you love your order, I hope to see on our website again soon!
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