Excellent company. Put in a preorder for musical con but couldn’t go due to a medical emergency. Sent an email and got a quick response offering to send out my order with no shipping costs. Order arri... See more
Company replied
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See what reviewers are saying
Exactly what I ordered, thrilled with item Very prompt delivery, earlier than expected Brilluant
So quick and efficient! Ordered with 'no rush' postage option as for Christmas. Had notification of shipment by the next day and the item is really lovely. Packaged well to protect it but no unnece... See more
Company replied
I have purchased a couple of fantastic items from encore gifts as was very impressed with each purchase. It’s a one stop shop for any theatre lovers (and their relatives who struggle to think of somet... See more
Company replied
Company details
Written by the company
Encore Gifts is your one stop shop for all your Musical Theatre gifts and goodies! Bringing together the best Theatre related small suppliers into one easy to use service.
Contact info
United Kingdom
- admin@encoregifts.co.uk
- encoregifts.co.uk
4.6
Excellent
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useless husband buying late gift
As a typically useless husband, I ordered something last minute for my wife's birthday. The item was out of stock everywhere other than Encore Gifts. Once ordered, I emailed in to confirm that I would get it before my wife's birthday. I quickly received an email to say it'll be dispatched soon. The next day it was dispatched and it arrived a day later, well in advance of my wife's birthday. The process was easy, quick and friendly! I'd thoroughly recommend this business and I'll be using them more in future!
29 December 2023
Unprompted review
Speedy delivery and lovely items
8 December 2023
Reply from Encore Gifts
Thanks for the review - I am so glad you like your order and our selection!
We look forward to seeing you on our website again soon!
Sam
Encore Gifts
I'm pleased with the products I ordered…
I'm pleased with the products I ordered (embroidery kits), but it took 4 weeks for them to be delivered. They were very helpful when I emailled asking about the delays and sent me the tracking info, but still that's a very long time to wait.
6 December 2023
Reply from Encore Gifts
Hi Rachel,
Thanks for your review. I am so glad you are happy with your items - they are really awesome kits! We always try and deliver items as quick as possible and I agree with you that on this occasion it took much longer than it should.
I hope you will buy from us again in the future so we can have another go at delivering a 5-Star experience!
Thanks again
Sam
Encore Gifts
Perfect for any musical theatre fan!
Unique gifts that any musical theatre fan will love. Easy ordering and fast delivery. Fab company. Highly recommend ordering from Encore Gifts
10 December 2023
Reply from Encore Gifts
Hi Ginelle,
Thank you so much for your positive review and for supporting our small business this festive period!
It makes us so happy to read reviews like this - we look forward to seeing you on the website again soon!
Thanks
Sam
So pleased with secret Santa gift.
I ordered a broadway themed charm bracelet for secret Santa gift. The bracelet is perfect. Really lovely, I’m so pleased with it. It was difficult to find a gift for a broadway lover but this bracelet is perfect! Great value for money. I will definitely order from this website again.
13 December 2023
Unprompted review
Reply from Encore Gifts
Hi Nicole,
Thanks so much for the positive review!
Our whole business ethos is built around finding perfect gifts for theatre fans, so getting reviews like this in the run up to Christmas is always so heartwarming!
Thanks for supporting our small business and I look forward to seeing you on our website again soon!
Thanks again
Sam
Reply from Encore Gifts
Hi Carole,
I'm so sorry to hear you didn't like your product. If the item does not match the images on the website please reach out to me via email and I can try and put this right for you.
I hope you will give Encore Gifts another chance to deliver a 5-Star experience.
Kind regards
Sam
Encore Gifts
Reply from Encore Gifts
Hi Karen,
Thanks for your 5-Star review - we are so glad you had a positive experience!
We look forward to seeing you on the website again soon!
Thanks
Sam
Reply from Encore Gifts
Thanks for the 5-Star review Roisin - I hope you loved the products and well look forward to seeing you again soon!
Competitive prices nice quality items and quick and efficient delivery
Competitive prices nuce
19 September 2023
Reply from Encore Gifts
Thanks for the 5-Stars Gary, I'm glad you had a great experience! I look forwards to seeing you on the website again soon!
Good quality and nice range but quite…
Good quality and nice range but quite expensive. All items posted separately
29 January 2023
Reply from Encore Gifts
Hi Janey, Thanks for your feedback.
We always try our best to keep our prices competitive where we can. Unfortunately when we are working with third party small businesses this is not always as simple.
If you order items from various different suppliers, the items are posted separately direct from them to reduce any delays on you getting your order.
Thanks for your feedback and we hope you will return to give us the opportunity to make it a 5-star experience next time.
Kind Regards
Sam
Encore Gifts
Very quick dispatch and delivery
Very quick dispatch and delivery. Amazing products that I have not seen available over here. I will definitely be using again at some point.
5 February 2022
Reply from Encore Gifts
Thanks for the positive review Gerard, we are so glad you liked your order and we hope to see you on the site again soon!
My wife loved her Playbill earrings…
My wife loved her Playbill earrings from several shows we've seen.
12 January 2022
Reply from Encore Gifts
Thanks for the positive review Rod, it means a lot!
I am glad your wife liked the earrings and we hope to see you on the shop again in the future!
Reply from Encore Gifts
Thanks for the 5-Star review Hayley-Hope, we are so glad you liked your order and we hope to see you on the site again soon!
Reply from Encore Gifts
Glad you liked the item Isabella!
Thanks for the feedback regarding the sizing, we will take this onboard and see what can be done to deliver a 5-Star experience in the future.
easy to buy from
easy to buy from, hassle free shopping. and delivered in good time, would use again and would recommend.
12 December 2021
Reply from Encore Gifts
Thanks for the positive feedback Samm! We look forward to seeing you on the website again soon!
Fantastic service
Fantastic service, and a really clear and easy to use website. I will be ordering again from Encore Gifts and passing on their details to my friends and family.
5 December 2021
Reply from Encore Gifts
Thanks for the positive feedback Jacqui, glad you had a great experience and we look forward to seeing you on the website again soon!
Amazing quality and delivery time
I ordered from Encore 7 days ago expecting that it would arrive at least 10 days later as suggested on the website, meaning that the gift I purchased would be late for when I needed it, but decided to buy the items anyway. I was pleasantly surprised when the first part arrived three days later, and the rest of the gift today, all before when I needed it and faster than advertised, a pleasant surprise. I’m happy with the product quality and would definitely buy from here again. My only criticism is the lack of text updates regarding the parcels status, as I only received one when it had been shipped and had no idea how long it would take to get to me, but this does not knock it off of the five stars it deserves. Thank you so much :)
25 November 2021
Reply from Encore Gifts
Thanks for the positive feedback Charlie, it means a lot!
We will take on board the parcel tracking status updates and see what can be done to improve this in the future!
Good service and products
17 November 2021
Reply from Encore Gifts
Thanks for the positive feedback Gillian!
Speedy delivery
Package arrived within 2 days of ordering! Perfect condition and will make a perfect birthday present.
5 November 2021
Reply from Encore Gifts
Hi Jean - Thanks for the positive review!
I'm glad you like the product and hope the birthday recipient likes it too!
Amazing quality and very fast delivery
2 November 2021
Reply from Encore Gifts
Thanks for the positive review Ellis - glad you you like you product!
We look forward to seeing you on our store again soon!
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