Co-op energy via Octopus has always been good value for us. We are grateful for the options given to us online when the contract ended, and the ability to easily choose the best option, which we have... See more
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We have been with Octopus for many years, since they took over Co-Op energy. The prices have always been reasonable, the service fine and the “greenness” pretty good. I have seen interviews with the C... See more
The site was very clear, well laid out and presented, making it so easy to navigate. I had no problems understanding how my accounts were running, or how my bills were calculated. I was informed o... See more
Having had disastrous experiences with other companies, I read reviews of Octopus when transferred from Co-op (excellent company, too) and stayed. Best ever decision. Simple to use, no rubbish, meter... See more
4.8
Excellent
9k reviews
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We are happy to continue with Octopus
We are happy to continue with Octopus. We like their ethos and their transparency with regard to their tariffs.
Customer service, when contacted, always deals with issues quickly.
1 April 2025
Unprompted review
Easy to swap & keeping the cost not…
Easy to swap & keeping the cost not much more than last year
1 April 2025
Unprompted review
Easy to use app and plenty of…
Easy to use app and plenty of information.
1 April 2025
Unprompted review
Great app easy to use with good help
1 April 2025
Unprompted review
Customer value
Octopus energy have always provided excellent customer service. They respond quickly to emails and value their customers. Any questions or concerns I have are addressed immediately, doing anything they can to rectify problems and reinstate confidence in their service.
31 March 2025
Unprompted review
Best energy supplier.
1 April 2025
Unprompted review
Everything is there that I need to…
Everything is there that I need to know, about the saving on tariff, if I switch to the fixed tariff for 14 months. Able to switch just by clicking a button. As easy as that. Very useful. Thanks
31 March 2025
Unprompted review
They are always very honest
They are always very honest, reduce payments if necessary, often without me asking. And present information in a very accessibe way, as at present, if I need to make a decision. And are very reasonable in price. Thankyou.
31 March 2025
Unprompted review
Ever so easy to switch tariff
Ever so easy to switch tariff, just as it has always been in my experience.
31 March 2025
Unprompted review
Easy to use website (apart from the
Easy to use website (apart from the - and + signs attached to estimate fidgures which I find confusing.
Most importantly is that they do not use fossil fuels and that their prices are lower.
31 March 2025
Unprompted review
It was so simple to switch tariffs
It was so simple to switch tariffs - couldn't recommend them more.
31 March 2025
Unprompted review
Octopus are a Which rated green energy…
Octopus are a Which rated green energy supplier & give you clearly presented information.You can also sign up for their rewards.
31 March 2025
Unprompted review
Simple and quick to do.
Simple and quick to do.
Perhaps the link could have been easier to find in the email.
31 March 2025
Unprompted review
Octopus Energy are so easy to deal…
Octopus Energy are so easy to deal with. They really do go the extra mile to make everything go easily and smoothly.
31 March 2025
Unprompted review
Never had a problem
Never had a problem - what you need from a supplier of any thing, but don't always get.
31 March 2025
Unprompted review
It's all a bit of a minefield but you…
It's all a bit of a minefield but you do pretty well in keeping customers informed and in helping us make the right decisions on how we pay for our energy and on how the complexities of the UK energy market work and impact on pricing. I do find Octopus an approachable, customer-friendly company to do business with. Thanks.
31 March 2025
Unprompted review
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