They promise you will save money when they switch you but once switched the new supplier almost doubled my monthly direct debit for that whole year , gas prices have gone up buy not doubled , rath... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Energy Helpline unlike before your service has been deteriorated compared with a few years ago, i.e. when I talked to Brian over the phone he was always very evasive to his customer which I found ve... See more
Company replied
Plagues my company with cold sales calls and won't stop - we've had three calls in a single hour and are registered with Telephone Preference Service. Keeps asking for information which would allow th... See more
I went into the Energywise email. Put in details of current energy provider and usage per year plus postcode. They suggested relevant tariffs. You simply clicked on the one you wanted then confirm, ad... See more
Company replied
Company details
Written by the company
A quick and easy energy price comparison service, look no further than energyhelpline! We compare all major UK energy companies, process your switch swiftly and ensure there is no interruption to your supply for maximum peace of mind. Switch with us by phone or online, and save up to £461 on your energy bills! We don't just do electricity and gas, we also have a team of experts who can get you a new meter.
Energy Helpline
Written by the company
- Save up to £461 on your energy bills!
Contact info
Comparison Technologies Ltd, Ground & Lower Ground, One Valentine Place , SE1 8QH, London, United Kingdom
- energyhelpline.com
3.3
Average
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Simple to follow easy to execute
3 September 2021
Reply from Energy Helpline
Hello Robert,
Thank you very much for your feedback.
We are pleased to read that you found our service easy to follow when submitting your application.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Kc,
Thank you for your wonderful feedback.
We are very pleased to read that you found our service quick and easy to use.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Very quick and easy
3 September 2021
Reply from Energy Helpline
Hello Chas Davies,
We would like to thank you for your feedback and the 5 star review.
We hope to assist you with switching your energy suppliers again in the future.
Kind regards,
The Energy Helpline Customer Services Team
I'll rate it better after the switch
I'll rate it better after the switch. So far I'm happy
3 September 2021
Reply from Energy Helpline
Hello Alison Burton,
Thank you for your feedback.
We are pleased to read that you are happy with the switch process so far!
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Paul,
Thank you for your lovely feedback.
We like to provide with accurate and honest information so that customers know what they are signing up to.
We hope to help you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Transparent and Simple
Step by step guide and good explanation of the process and products. I did find a couple better deals on other comparison sites, but none of them offered to switch providers on my behalf, and it's worth a slightly higher rate for the convenience, in my opinion.
3 September 2021
Reply from Energy Helpline
Hello R L,
We would like to thank you very much for the lovely feedback that you have provided and are pleased to read that you are happy with the service that we provide.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Beryl,
Thank you for your feedback. We are happy to read that you found our service clear to use. We aim to make the switch process as easy as possible for customers.
Kind Regards,
The Energy Helpline Customer Services Team
Easy and quick.
2 September 2021
Reply from Energy Helpline
Hello William,
We would like to thank you for your feedback and are pleased to read that you found our service easy to use.
We hope to assist you again in the future.
Kind Regards,
The Energy Helpline Customer Services Team
I HAVE RECIEVED DETAILS OF MY ACCOUNT…
I HAVE RECIEVED DETAILS OF MY ACCOUNT FROM OCTUPUS ENERGY AND I AM QUITE SATISFIED WITH THE DEAL I RECIEVED. THANKYOU.
2 September 2021
Reply from Energy Helpline
Hello Raymond,
Thank you for your lovely feedback and the 5 star review!
We are pleased to read that you have received correspondence from your new supplier as well.
We hope to help you switch again in the future.
Kind Regards,
The Energy Helpline Customer Services Team
I found access and information clear…
I found access and information clear and very helpful. I phoned for help and the young man was extremely knowledgeable and helpful.
2 September 2021
Reply from Energy Helpline
Hello Mary Frances,
We would like to thank you for your feedback.
It is lovely to read that you found the advisor you spoke to very helpful and knowledgeable.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Margarita,
Thank you for your lovely feedback and the 5 star review!
We hope that we get to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Looking for a better deal as my current…
Looking for a better deal as my current supplier has hiked my prices up twice in three months. Simple comparison site to use and includes cash-back.
2 September 2021
Reply from Energy Helpline
Hello DV,
Thank you for your feedback. We are pleased to read that you found our service easy to use to switch your energy suppliers.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Energy switch
Switched with energy Helpline. The form was easy to fill in with correct information at hand. Hopefully the switch will go ahead with no problems.
1 September 2021
Reply from Energy Helpline
Dear Mrs Diane Knowles,
Thank you for your feedback on our service and the 5 star review!
We are happy to read that you found the application form easy to fill in. We do try and make the switching process as easy as possible for customers.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Krystian,
Thank you very much for your feedback.
We are pleased to read that you found our service simple to use and that you saved some money!
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Matthew Bruce,
We would like to thank you for your feedback and 5 star review!
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
A great experience
The phone operator helped me find the tariff I wanted, at the most competitive price and was polite and professional throughout.
He also cancelled the energy tariff I had signed up to in error.
I would use Energy Helpline agin.
1 September 2021
Reply from Energy Helpline
Dear Christin Farnham,
We would like to thank you for your fantastic feedback!
It is so lovely to receive such nice feedback about our advisors.
We do hope that we get to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Saved loads of time in searching for a…
Saved loads of time in searching for a new energy supplier, in addition to being able to decide on the best deal to suit my needs.
1 September 2021
Reply from Energy Helpline
Hello BH,
We would like to thank you for your feedback.
We are very pleased to read that you found our service useful in the search for finding a suitable supplier and tariff that met your personal requirements.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello David Scott,
Thank you for your lovely feedback and the 5 star review, we really appreciate it!
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Dear Ms Benson,
Thank you for your feedback and the 5 star review!
We are happy that you found the process simple.
We hope to help you switch energy suppliers again in the future!
Kind regards,
The Energy Helpline Customer Services Team
Switch made easily in 15 minutes
1 September 2021
Reply from Energy Helpline
Dear Chris Madden,
We would like to thank you for your feedback and the 5 star review!
We are very pleased to read that you found the switch process easy and hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.