Enfields Lettings Reviews 

206
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, supportive, and professional throughout their interactions. Many people highlight their kindness and caring approach, making the process of finding a home much easier and less stressful. Reviewers frequently mention the excellent service provided, noting the smooth and efficient handling of their rental processes. Customers particularly appreciate the staff's patience and extensive knowledge, which helps them understand their needs and answer all questions. The quick response times are also highly valued, with many noting prompt replies to inquiries.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, kindness, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the entire process,... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a flat assisted by Annah Gee❤️ She helped me with a few viewings and worked to find what was best for my situation. Then it took a bit more time than usual to get my documents approved,... See more

Rated 5 out of 5 stars

We would like to thank Enfields for helping us tenants find a property. Annah from the Shirley branch was very helpful finding us a lovely flat, which we are both very pleased with. She assisted with... See more

Rated 5 out of 5 stars

We had a great experience moving due to Suman Sarkar. He helped us get the process done quickly even though there were delays with some documentation. First time using Enfields, will recommend.

Rated 5 out of 5 stars

I had the pleasure ov having annah show me around a property that is now me and my children's home. She is amazing helpfull and supportive. I struggle with forms annah helped me focus and get what nee... See more


Company details

  1. Apartment Letting Agency
  2. Estate Agents

Written by the company

Enfields Lettings are a specialist residential lettings agency offering houses and flats for rent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

206 reviews

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No recent history of asking for reviews

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4.8

All reviews

(206)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great agency - caring and attentive

Josh has been a great agent to work with through our sales process, explaining everything carefully and honest with his answers. I cannot fault Enfields for their attention and care so far.

1 May 2021
Unprompted review
Rated 5 out of 5 stars

Dealing with the Property Management Team (Morgen & Georgia)

I recently contacted Enfields in Shirley to enquire whether they needed a maintanance company to work with them. Since that contact I have received work from both Morgen and Georgia. At all times they have been very professional in their approach and are polite at all times resulting in them providing an excellent property management team. They have always responded to my queries either the same day or early the following day.

28 April 2021
Unprompted review
Rated 4 out of 5 stars

My property has been rented out via…Enfields, Shirley, Southampton

My property has been rented out via Enfields for the past 5/6 years. The staff have always been very friendly and helpful. Not always impressed with some of the tradesmen that are sent out to fix maintenance issues. During the last 5 months both Georgia Steel and Morgan Hobbs have had to deal with most unpleasant tenants that have rented my property. They both have been incredibly supportive to me and have had to endure frequent unpleasant phone calls from the tenants. I have really appreciated all they have done to help me. They both deserve medals 🏅 I would thoroughly recommend Enfield for both Rental and Selling properties.

28 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service!

The property management team are a pleasure to deal with. Morgen and team are always polite, courteous and helpful. Any queries I have raised have be dealt with and resolved very quickly. Excellent service!

28 April 2021
Unprompted review
Rated 5 out of 5 stars

Louise did a fabulous job

Louise did a fabulous job. Always very helpful, reliable and efficient with our purchase. We would always recommended her services. Many thanks Mr & Mrs Spooner

14 February 2021
Unprompted review
Rated 5 out of 5 stars

A* service

I moved with Enfields (Southampton Shirley branch) in December 2020. I couldn’t recommend them more they handled both the sale of my property and purchase of the new property. All staff involved from our valuation (which was straightforward and honest), viewings (timely and polite staff), completion of sale and purchase were extremely professional and efficient. Which is even more remarkable considering the overwhelmed market and new Covid restrictions to abide by. Sam who managed the completion and everything involved was especially helpful and couldn’t of done anything more. I would certainly go back to Enfields Shirley for my next move and would strongly recommend them to others. Many thanks Enfields!

7 February 2021
Unprompted review
Rated 5 out of 5 stars

Enfields Shirley Southampton. Absolutely brilliant

The service from Enfields in Shirley Southampton in selling my mothers property was absolutely fantastic. A completely professional approach in all aspects.From the moment Will asssessed the property to completing the sale the sevice was top rate,
Sam was absolutely exceptional and a credit to the company.

6 February 2021
Unprompted review
Rated 5 out of 5 stars

I recently purchased my first property…

I recently purchased my first property through enfields. They were great throughout the process. In particular Sam would always keep me updated and in the loop, and even helped me to chase up information that I needed. This was really helpful, especially as I was a first time buyer with no experience. I highly recommend them.

22 November 2020
Unprompted review
Rated 5 out of 5 stars

Flat sale

Enfields help in a recent sale of my flat deserves a public review. The property was marketed efficiently - multiple viewings were arranged quickly, and it was obvious that Enfields had good knowledge of the Southampton area. The initial transaction was complex but when my original buyers dropped out a replacement buyer was found extremely quickly (within 48 hours) and for a price that suited us both, and this sale was completed with minimum fuss. Throughout this process Sam and Shaun in particular were quick to answer emails, called regularly to update on progress and successful completion allowed purchase of a new property. Very grateful for the team's professionalism and happy with service offered.

21 November 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service!

We recently sold our house through Enfields Estate Agents at Bitterne, Southampton with Louise as our person. The entire experience was extremely stressful, taking over 7 months overall to finally complete, elongated by the COVID lockdown as well as other complications. We found Louise to be a stabilising force throughout, keeping us informed with regular updates as well as networking with other agencies on our behalf.
Our previous experiences with Estate Agents have been many, mostly far from positive so in our opinion Louise is outstanding, she is personable, professional, well organised, with a strong work ethic & a great sense of humour. L&F Dorset

30 October 2020
Unprompted review
Rated 5 out of 5 stars

Louise at Enfields, Bitterne, Southampton

I will be forever grateful to the wonderful,endearing,funny and very profession Louise at Enfields in Bitterne Southampton.
Without Louise and her professionalism I would have taken my house off the market due to the severe stress/frustration levels I was encounting.
Louise being her normal professional,caring self relieved of most of the stress.
Louise updated me daily as well as chasing the buyers solicitor and my own.
I hope Louise is given the recognition she so rightly deserves.
If you are lucky to have Louise acting on your behalf you can rest assure things will we run very smoothly.
Thank very so very Louise you are a true star.
Fondest Regards
Linzey

23 October 2020
Unprompted review
Rated 5 out of 5 stars

Louise exceptional

Louise manager at enfields has been exceptional, helped to keep us sane through this stressful process. Keeping us informed throughout and going above and beyond at all times.

28 September 2020
Unprompted review
Rated 5 out of 5 stars

Letting a property through Enfields

I currently let a property through Enfields-Shirely and have done so for the past year. I cannot fault the service provided by Louise Harston and her team. I have previously had a bad experience with a letting agent and was therefore wary to try another agent but I am so impressed by the level of communication and service provided. I would highly recommend anyone looking to let their property and wanting a dedicated and trustworthy lettings manager to get in contact with Louise at the Enfields-Shirley branch.

2 July 2020
Unprompted review
Rated 1 out of 5 stars

Poor and disrespectful treatment

Poor and disrespectful treatment; bunch of empty words on the phone with promises, just to be ignored soon after. Wasted time and hopes; feel like i was disadvantaged because i’m a foreigner. would not recommend

26 June 2020
Unprompted review
Rated 1 out of 5 stars

Bad experience using this company

Bought a house via this company to find that basically everything they told me were lies. They even tried to pass the property off as freehold when it wasn't. The person I spoke to about the property lied to my face on most of my questions. As a first time buyer I think it's disgusting to be treated like this just so they can get a sale.

25 June 2020
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Good Afternoon, Please note that you have left a review on the Enfields Lettings Southampton Trustpilot and i believe you were commenting on the Sales Branch. Please note that although Enfields is a franchise, Sales & Lettings are separate branches and owned by separate franchisees. Thank you.

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