I contacted Customer Services regarding tickets for Bolsover Castle I had bought to take my grandson as a surprise. Unfortunately, my daughter booked a holiday departing on the same day so I asked if... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone. The English heritage sites we have visited over the last years have been ama... See more
Company replied
We live in Australia and have a 16 day pass on English Heritage during Sept. We needed some help with booking Stonehenge on our pass that will not be activated until we get to UK. WE requested and... See more
Company replied
It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... See more
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Company details
Written by the company
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Contact info
United Kingdom
- english-heritage.org.uk
4.7
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Quick response
Thank you very much for your quick response and for applying the discount code to my membership. I truly appreciate your help!
I look forward to visiting English Heritage sites soon.
11 August 2026
Unprompted review
Reply from English Heritage
Thank you for your kind words! We’re pleased we could help and get the discount code applied to your membership. We hope you have a wonderful time exploring English Heritage sites and enjoy your future visits!
What was particularly good about our…
What was particularly good about our visit was the thought that has been given to making a site accessible for someone in a wheelchair, and then the outstanding helpfulness of staff when we got there, also of course if any one has not been to Down House I would definitely advise them to put it on their bucket list, not only very interesting but you can actually get into the rooms to see everything in detail and also the written guide is really well set out so that you can use this as well as the audio guide.
4 August 2026
Unprompted review
Reply from English Heritage
Thank you so much for your lovely feedback! We’re delighted to hear that you found Down House accessible and that our team were so helpful during your visit. It’s wonderful to know you enjoyed exploring the rooms and found both the written and audio guides useful. We really appreciate your recommendation and hope to welcome you back again soon!
I found the Members Area impossible to…
I found the Members Area impossible to use and I got very frustrated.
4 August 2026
Unprompted review
Reply from English Heritage
Thank you for your feedback. We’re sorry to hear you found the Members Area difficult and frustrating to use. We’d really like to help. Please use the contact details via the link below, or our live chat, and a member of our team will be happy to talk you through it.
https://www.english-heritage.org.uk/about/contact-us-and-faqs/
Excellent on-line service for overseas visitors to England.
We live in Australia and have a 16 day pass on English Heritage during Sept. We needed some help with booking Stonehenge on our pass that will not be activated until we get to UK. WE requested and received
instructions and was supplied a promo number that I was able to us to book us for our preferred time.
This was excellent service.
10 August 2026
Unprompted review
Reply from English Heritage
Thank you so much for your wonderful feedback! We’re delighted that we could help you arrange your Stonehenge booking and provide the information and promotional code you needed to secure your preferred time.
It’s great to hear that everything was straightforward and that you received excellent service. We hope you have a fantastic trip to the UK and enjoy your 16-day English Heritage pass!
The response was prompt and helpful
The response was prompt and helpful, an excellent service.
6 August 2026
Unprompted review
Reply from English Heritage
Thank you for your lovely feedback! We’re delighted to hear that you received a prompt and helpful response and that you were pleased with the service you received.
Thank you for taking the time to share your experience with us!
Excellent customer service and quick…
Excellent customer service and quick response 5 ⭐⭐⭐⭐⭐
10 August 2026
Unprompted review
Reply from English Heritage
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐ We’re delighted to hear that you received excellent customer service and a quick response.
Thank you for taking the time to share your experience with us!
My query handled promptly and professionally
Contact listened to my query and suggested a solution for me. He then said he would follow up with a confirmation email which I received within five minutes.
10 August 2026
Unprompted review
Reply from English Heritage
Thank you for taking the time to share your feedback. We’re pleased to hear that our team member listened to your query, found a suitable solution, and followed up so promptly with a confirmation email.
It’s great to know you received the support you needed quickly and efficiently.
Great customer service
Easy to arrange family membership online. I need a carer and rang English Heritage Customer Services to discuss arrangements. I got through almost immediately and spoke to Riannon, who was super-helpful and clearly explained everything to me.
First class customer support is a rare thing nowadays and this was up there with the best.
Many thanks Riannon and English Heritage
10 August 2026
Unprompted review
Reply from English Heritage
Thank you so much for your wonderful feedback! We’re delighted to hear that you found it easy to arrange your family membership online and that Riannon was able to provide such helpful and clear support when you contacted us about your carer arrangements.
It’s fantastic to hear that you received such prompt and attentive service, and we’ll be sure to pass your kind words on to Riannon.
Thank you for supporting English Heritage and for taking the time to share your experience with us!
Reply from English Heritage
Thank you for your lovely feedback! We’re delighted to hear that Gabriella provided kind, attentive and effective support. We’ll be sure to share your kind words with her.
Asked for a change of membership card…
Asked for a change of membership card to reflect change of partner and it was set up quickly with no fuss. Expect to have replacement within two working weeks as advised
10 August 2026
Unprompted review
Reply from English Heritage
Hi Tony, thank you for your lovely review! We’re pleased to hear that your membership details were updated quickly and without any fuss.
Thank you for taking the time to share your experience with us!
Had a query about the website and was delighted with response
Had a query about the website and was delighted with the welcome, the helpfulness and the support from Giovanna. Problem solved in such a friendly and polite manner. What excellent service.
10 August 2026
Unprompted review
Reply from English Heritage
Hi Lee, Thank you for your wonderful review! We're so pleased to hear that our team was helpful and supportive in resolving your query. We appreciate you sharing your positive experience with us.
Ella
Ella, was friendly professional and very quick to sort my queries. Great customer-service, thank you
10 August 2026
Unprompted review
Reply from English Heritage
Hi Mrs Jemmah Jarrold, Thanks for your review! We're so pleased to hear that Ella was friendly, and quick to sort your queries. We appreciate you sharing your positive experience!
Great Customer service
Great Customer service on the site (Tintagel Castle) and online.
30 July 2026
Unprompted review
Reply from English Heritage
Hi there, Thanks for your review! We appreciate you sharing your feedback. We're happy to hear that you had such a positive experience with our customer service both online and at Tintagel Castle.
The organisation and customer service…
The organisation and customer service of the eht really works like a charm.
The site itself (Stonehenge) turned out to be overrated and overcrowded (yes, I’m aware that I’m part of the problem).
3 August 2026
Unprompted review
Reply from English Heritage
Hi Umut, thanks for your review. We appreciate your words about our organization and customer service.
The English Heritage have a brilliant…
The English Heritage have a brilliant customer service team. They helped resolve an issue with activation of membership. They were responsive, courteous and friendly but mostly they were really kind in their approach.
8 August 2026
Unprompted review
Reply from English Heritage
Hi Marie, thank you so much for your wonderful feedback! We’re delighted to hear that our Customer Service team was able to help resolve the issue with your membership activation.
It’s lovely to hear that you found the team responsive, courteous and friendly, but especially kind in their approach. We’ll be sure to share your kind words with the team!
Very easy live chat to change my…
Very easy live chat to change my membership after my husband passed away
8 August 2026
Unprompted review
Reply from English Heritage
Thank you for taking the time to share your feedback. We’re very sorry for your loss, and I am happy that our team was able to make changing your membership as easy and straightforward as possible during what we appreciate may have been a difficult time.
Gabriella was so helpful
Gabriella was so helpful, and emailed temporary membership cards so we could visit sites whilst away on holiday.
8 August 2026
Unprompted review
Reply from English Heritage
Hi Sarah, thank you so much for your lovely review! We’re delighted to hear that Gabriella was able to help and arrange temporary membership cards so you could continue to enjoy visiting sites while you were away on holiday.
We’ll be sure to pass your kind feedback on to Gabriella. We hope you had a wonderful holiday and enjoyed your visits!
Very helpful member of your staff !
Very helpful member of your staff !!
Resolved the problem with my membership card and organised a temporary one by email.
Customer Service FANTASTIC!!
8 August 2026
Unprompted review
Reply from English Heritage
Hi Tony, thank you so much for your fantastic review! We’re delighted to hear that our team member was able to resolve the issue with your membership card and arrange a temporary one for you by email.
It’s wonderful to hear that you found our Customer Service fantastic. We’ll be sure to share your lovely feedback with the team!
Reply from English Heritage
Hi David, thank you for your review! We’re really pleased to hear that we were able to help and resolve your problem quickly. We really appreciate you taking the time to share your feedback!
Issue easily sorted without problem
Issue easily sorted without problem. Great service
8 August 2026
Unprompted review
Reply from English Heritage
Thank you for your lovely review! We’re really pleased to hear that we were able to resolve the issue quickly and without any problems. It’s great to know you received great service, and we really appreciate you taking the time to share your feedback.
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