Customer Services quickly understood my request and expedited it efficiently and accurately. We have loved every site we've visited and recommend the discounts we've had because we were members. Our k... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Polite friendly and helpful, describes everyone we have met or contacted. It means a lot. We now have many more places we can visit and we look forward to meeting more very pleasant people at really i... See more
Company replied
I contacted Customer Services regarding tickets for Bolsover Castle I had bought to take my grandson as a surprise. Unfortunately, my daughter booked a holiday departing on the same day so I asked if... See more
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It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... See more
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Company details
Written by the company
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Contact info
United Kingdom
- english-heritage.org.uk
4.7
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Customer service 5*
The customer service team were quick to respond to my query and solved the issue I had.
6 August 2026
Unprompted review
Reply from English Heritage
Hi Miss Brown! Thank you for your review! We’re really pleased to hear that you were provided with all the information you needed to make your decision to visit. We hope you had a great time and look forward to welcoming you again in the future!
Was supplied with the information…
Was supplied with the information required to make the decision to visit
7 August 2026
Unprompted review
Reply from English Heritage
Hi Keith, thank you for your review! We’re really pleased to hear that you were provided with the information you needed to make an informed decision about your visit. We hope you had a fantastic time and look forward to welcoming you again in the future!
Renewal
One of the reasons I was reluctant to renew my membership is because I knew the process would be a nightmare. And I was right
7 August 2026
Unprompted review
Reply from English Heritage
Hi Reg, We’re really sorry to hear that renewing your membership was such a frustrating experience. That’s certainly not the experience we want for our members.
I’ve sent you a message to gather a little more information so that I can look into this further for you and hopefully help resolve the issue.
Reply from English Heritage
Thank you so much for your lovely review! We’re really pleased to hear you found our service helpful and quick. We truly appreciate you taking the time to share your feedback with us.
I spoke with Chelsea about my…
I spoke with Chelsea about my membership renewal and she was so very helpful and was able to give me what was a great renewal price I could afford. Chelsea is a credit to your organisation. Regards Barry Shaw
7 August 2026
Unprompted review
Reply from English Heritage
Hi Lewis, Thanks for your kind review! We're so pleased to hear that Chelsea was able to provide such helpful assistance with your membership renewal. Thank you for sharing your positive feedback!
Kayleigh was most helpful
Kayleigh was most helpful, polite and efficient in sorting out the problem I presented and provided a welcome discount to my membership fee for the trouble caused by the problem. Thank you.
Full marks!
6 August 2026
Unprompted review
Reply from English Heritage
Hi James, Thank you for your wonderful review! We're so pleased to hear that Kayleigh was helpful and efficient in resolving your problem. We appreciate you sharing your experience with us.
Interaction was quick and easy
Interaction was quick and easy. Helped me out with my query in no time at all.
7 August 2026
Unprompted review
Reply from English Heritage
Hi Duncan, thanks for your review! We're so glad we could quickly resolve your query. We appreciate you sharing your experience with us.
awesome andy helped so much was…
awesome andy helped so much was brilliant thankyou again
7 August 2026
Unprompted review
Reply from English Heritage
Hi Paul, Thanks for your review! We're so happy to hear that Andy provided such great assistance. Your kind words are truly appreciated!
Quick answer.
Got straight through to on line live chat and my query was resolved. Good customer service.
7 August 2026
Unprompted review
Reply from English Heritage
Hi Angela, thanks for your review! We're so glad our live chat team could quickly resolve your query. We appreciate you sharing your experience with our customer service!
We have loved being members of English…
We have loved being members of English Heritage for many years but due to our age and mobility issues we cannot continue with our membership
7 August 2026
Unprompted review
Reply from English Heritage
Hi Gillian, thanks for your review! We truly appreciate your many years of membership with us. We understand that circumstances change and are so grateful for all of your support.
kindness and availability
Nigel from Customer Service was incredibly kind and helpful in resolving an issue with my booking. Thank you so much for your outstanding support! 🙏
Olena .
6 August 2026
Unprompted review
Reply from English Heritage
Hi Olena, thanks for your review! We're so happy to hear that Nigel was able to provide you with such kind and helpful support in resolving your booking issue. Thank you for sharing your experience!
Vailan provided a quick response to my…
Vailan provided a quick response to my request and sent a confirmation back that it has been done.
Very professional and friendly.
6 August 2026
Unprompted review
Reply from English Heritage
Hi Caz, Thanks for your review! We're so happy to hear that your request received a quick response and this was handled professionally. We appreciate you sharing your experience!
Contacted English Heritage by live…
Contacted English Heritage by live chat. Problem was sorted in minutes. Excellent service.
6 August 2026
Unprompted review
Reply from English Heritage
Hi Mr Harding, thanks for your review! We're so happy to hear our live chat team provided such excellent and swift service! Thank you for sharing your experience.
Klara was excellent....she dealt with…
Klara was excellent....she dealt with my request very professionally ...well done
6 August 2026
Unprompted review
Reply from English Heritage
Hi Paul, Thank you for your wonderful review! We're so pleased to hear that Klara handled your request with such professionalism. We appreciate your kind words!
Highly efficient response to our query.
Highly efficient response to our query.
Thanks you very much
4 August 2026
Unprompted review
Reply from English Heritage
Hi Carol Mustoe, thanks for your review! We are so pleased to hear that we could help you. We appreciate your kind words.
Was a bit slow to get back to me…
Was a bit slow to get back to me regarding an email I send end of prev. week, but otherwise managed to sort my problem.
6 August 2026
Unprompted review
Reply from English Heritage
Hi Indianna, thanks for your review! We appreciate you taking the time to let us know your experience and are glad we could help.
Agent Andy was polite
Agent Andy was polite, friendly and dealt with my problem efficiently and above expectations. I love the English Heritage and their positive can do attitude to helping their customers
6 August 2026
Unprompted review
Reply from English Heritage
Hi there, Thank you for your wonderful review! We're so pleased to hear that you had a good experience with us. We truly appreciate your kind words about our team's positive and helpful attitude.
Reply from English Heritage
Hi Alan, Thanks for your review! We are so pleased to hear that our response was fast and helpful. We appreciate your feedback.
The guy who handled my call today…
The guy who handled my call today couldn't be more helpful amazing customer service
6 August 2026
Unprompted review
Reply from English Heritage
Hi Donna, Thank you for your kind review! We're so happy to hear that the person who handled your call was helpful and we truly appreciate your feedback!
Full refund
I couldn’t find my booking for Dover Castle. I bought two more tickets for the same date and time. I realised I had double booked. I emailed explaining what happened and received a full refund
Very happy with the outcome
6 August 2026
Unprompted review
Reply from English Heritage
Hi kat, thanks for your review! We are pleased to hear that we could assist you with your booking for Dover Castle and that the refund process was smooth. We appreciate you sharing your experience with us.
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