Englishroses Reviews 187

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the health and beauty of the roses, often noting their excellent packaging and timely delivery. Many found the ordering process easy and appreciated the helpfulness of the staff, especially when making special requests or amendments. However, some customers experienced issues with delivery, such as orders going missing or arriving with damaged packaging and unreadable paperwork. A few people also mentioned that their plants arrived without blooms, and one customer reported a rose with a poor rootball.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent quality and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent condition... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and reliable... See more

Order

Clients share positive opinions on order. Many customers found the ordering process simple and easy, with... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service, from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website purchase proved a little tricky due to a slight temporary glitch with PayPal. However, picked up the phone and spoke to a human ... phew, who was charming, articulate, knowledgable and re... See more

Company replied

Rated 5 out of 5 stars

I had contacted another company who did not have any stock of this particular rose. They suggested trying English Roses. They had the rose in stock. I found their website easy to navigate and I love... See more

Company replied

Rated 5 out of 5 stars

I was very pleased to find the golden anniversary rose, a perfect gift. The Plant was healthy, well packaged and arrived in perfect condition. The company was very friendly and helpful when I had to p... See more

Company replied

Rated 5 out of 5 stars

Recently purchased one of your 80th birthday roses for a friend. Professional customer service who dealt with and solved my problem The rose was delivered on date requested. Well packed as stated... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

187 reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Quality and care

Arrived beautifully packaged and opened to find a healthy gorgeous rose in a tasteful basket , in memory of my much loved father.

26 March 2026
Unprompted review
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Reply from Englishroses

Hi Jaki, Thank you for the 5 stars, Were so happy you like the rose. hoping you have years of blooms.

English Roses

Rated 5 out of 5 stars

The rose was for a very special event…

The rose was for a very special event and came on time and in beautiful condition. I was very pleased with the purchase, as were our friends whom it was a gift for!

30 April 2026
Unprompted review
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Reply from Englishroses

Hello, Thank you for the lovely review and 5 stars, we so delighted you and your friends are happy with the rose. heres to years of future blooms.

English Roses

Rated 5 out of 5 stars

Tribute for friend

Easy to order and arrange delivery. Recipient was pleased and commented that rose bush looked very healthy and reassured me that loads of buds ready to burst open soon. As I’m unlikely to see this for a while due to distance it was good to be reassured that gift was the right thing to send.

3 May 2026
Unprompted review
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Reply from Englishroses

Hi, thank you for the lovely comments and 5 star review, were so happy the recipient was pleased with the rose, hoping they have many years of blooms
English Roses

Rated 5 out of 5 stars

I would like to say a big thankyou for you all.

I would like to say a big thankyou for delivering the gift rose pot for my best friend on time. Her mum sadly passed away. She phoned me to say that she was so happy 😊 and surprised how beautiful the roses were.

29 April 2026
Unprompted review
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Reply from Englishroses

Thank you Susan, we are so glad that your friend is happy with the rose, at such a sad time we think it is lovely to have something to look upon for years with your memories.

English Roses

Rated 5 out of 5 stars

‘Remembering Rose’

I purchased a rose for husband in memory of his mum. It arrived next day very well packaged, lots of green foliage and a couple of buds emerging. Can’t wait to see it in full bloom. Excellent service and beautiful plant.

25 April 2026
Unprompted review
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Reply from Englishroses

Hi, Thank you for the 5 star review, Were so pleased you're happy with the rose, hoping you get lots of blooms for years to come.

English Roses

Rated 5 out of 5 stars

Beautiful plant. 1 for every occasion

I had contacted another company who did not have any stock of this particular rose. They suggested trying English Roses. They had the rose in stock. I found their website easy to navigate and I loved the gift option in the nice willow planter.
Made my friend cry as it was so perfect and made her think of her Mum who had recently passed.
The communication was excellent and the delivery was fast.

24 April 2026
Unprompted review
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Reply from Englishroses

Hello Vida

Thank you for your wonderful 5 star review.
We are happy that we were able to assist you with your rose.
We hope it blooms for your friend for years to come.

English Roses

Rated 5 out of 5 stars

Human beings make all the difference.

The website purchase proved a little tricky due to a slight temporary glitch with PayPal. However, picked up the phone and spoke to a human ... phew, who was charming, articulate, knowledgable and resolved the problem, ordering the item which was delivered on time and received with great joy. A wonderful company, don't hesitate to use them.

15 April 2026
Unprompted review
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Reply from Englishroses

Good morning Sarah

Thank you for such a lovely 5 star review.
We're so pleased to hear you had a wonderful experience with us.
We always thrive to be as helpful as can be so thank you.
We hope your friends enjoy their 'Special Day' rose!

English Roses

Rated 5 out of 5 stars

I was very pleased to find the golden…

I was very pleased to find the golden anniversary rose, a perfect gift. The Plant was healthy, well packaged and arrived in perfect condition. The company was very friendly and helpful when I had to phone and amend the delivery date, I would definitly recommend them.

22 April 2026
Unprompted review
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Reply from Englishroses

Hello,
Thank you for leaving a lovely 5 star review for English Roses.
We are always happy to help and are glad to hear that your rose was received in perfect condition.
We hope it blooms for years to come.
English Roses

Rated 2 out of 5 stars

Disappointing rose

I bought two climbing roses. Packaging excellent. The Crimson Cascade with root-ball was lifted out of its pot to find good roots. I took hold of the Arthur Bell and it lifted out of its compost and pot without any resistance whatsoever. There was no significant rootball, just a bare-root rose sat in compost. For a premium product I was surprised and disappointed. Their customer service said "may have been recently re planted". I will not be a returning customer.

18 April 2026
Unprompted review
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Reply from Englishroses

Good afternoon,
Thank you for taking the time to leave a review for English Roses. We like to follow up low rated reviews so we can try and resolve any problems that may have occurred.
We can see that you sent us an email regarding a rose you had received from us and that you were disappointed with the root. A member of our customer service team did respond to your email and had requested some photos so that our Rose Care Team could take a look and provide some help and guidance but we are yet to receive a response from you. We try our best to resolve any rose issues quickly and sufficiently but without the images requested, it is difficult for us to help further.
Our Customer Service team are available 9am-3pm Mon-Fri by either email info@englishroses.co.uk or via telephone on 01243379538 and will be happy to help.
Thanks

Rated 5 out of 5 stars

Great

Very happy with my purchase from English Roses. Great price, quick delivery and a very healthy plant. Will use this site for future purchases

15 April 2026
Unprompted review
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Reply from Englishroses

Hi Vic

Thank you for leaving a lovely 5 star review and we look forward to having you as a returning customer in the future.

English Roses

Rated 5 out of 5 stars

Had a gift voucher for christmas only…

Had a gift voucher for christmas only took so long to order due to the choice of roses that englishroses have. The web sight is easy to navigate and the information about roses is great. Once I found the rose I wanted I was shocked that I could have it with in 48 hours. The rose came very well packed and undamaged. It is healthy and a good size ready to plant out. This is the second rose I have got from them and I cannot recommend them enough.
Will definitely order more

6 April 2026
Unprompted review
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Reply from Englishroses

Hi John

Thank you so much for your lovely 5 star review.
We are delighted to hear your rose arrived well packed and we hope it blooms for years to come.

English Roses

Rated 5 out of 5 stars

First class delivery and service

I bought a special rose for my god mothers 80th birthday. The rose arrived on her special day and was well packaged. She was delighted with her gift and I highly recommend English Roses to everyone. It’s the 3rd one I’ve sent as a gift this year and all have been delivered on time. All last years roses I sent bloomed all summer long!

7 April 2026
Unprompted review
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Reply from Englishroses

Hi Chris

Thank you for the 5 star review and lovely comments - we are so glad your God Mother is happy with the rose and it brings years of blooms.

English Roses

Rated 5 out of 5 stars

Vibrant remembrance Rose

I was looking for a Rose to remember my dear friend's Son who passed away a year ago. He was a very out going guy-full of energy and Love. The Rose I chose was named "Shining Star"which he will always be. It arrived well packaged and with more foliage than I expected for the time of year(April)..It arrived on the day that I allocated. It will be going in her garden and will hopefully thrive
for years to come. Thank you Englishroses.

8 April 2026
Unprompted review
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Reply from Englishroses

Hi Kerry,

Thank you for your review. We are pleased that you found a rose that could commemorate your dear friends son. We hope it will be a beautiful memorial for her to look at for years to come.

English Roses

Rated 5 out of 5 stars

Brilliant

I ordered a Rose as an Anniversary present and was very impressed. The ordering process was simple, the delivery was very quick and I was very happy with the packaging and protection provided. The gift was delightfully received and I would certainly order again and recommend to friends.

2 April 2026
Unprompted review
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Reply from Englishroses

Hello Neil,

Thank you for such a lovely review, we are pleased to hear you were happy with our packaging, we take great pride in making sure our roses arive safely. Enjoy!

English Roses

Rated 5 out of 5 stars

Great product and service

Great product and service

4 April 2026
Unprompted review
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Reply from Englishroses

Hi Jill

Thank you for your 5 star review, We are delighted that you found our products and services great.

English Roses

Rated 5 out of 5 stars

Brought this rose for my mum for her…

Brought this rose for my mum for her 90th birthday, her name is Sheila, so super glad they had a rose named that. Delivery was excellent, so well packaged, boxed upright. Very clear instruction on how to care for the rose, it looked very healthy with new shoots extra. My mum said something about the root was in excellent condition. Nothing to fault, will buy again from English Roses, thanks

3 April 2026
Unprompted review
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Reply from Englishroses

Hi Sharon,

Thank you for your kind review. We are pleased to hear you found one of our named roses. A rose for Sheila is a beautiful choice and we hope she enjoys all the blooms.

English Roses

Rated 5 out of 5 stars

I bought the Absolutely Fabulous rose…

I bought the Absolutely Fabulous rose at 80 as a birthday gift for my mum. She was thrilled when delivered. Very easy and simple process from start to finish. Healthy looking plant in a basket ready to place straight outdoors. Would definitely recommend.

2 April 2026
Unprompted review
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Reply from Englishroses

Hello Julie-anne

Thank you for your 5 star review.
We are delighted that your mum was thrilled with her Absolutely Fabulous rose. It is certainly a popular choice.
We hope her spring amnd summer is full of new blooms

English Roses

Rated 5 out of 5 stars

Beautiful rose

Fantastic customer service, beautiful healthy rose and lovely card. Bought as a gift for a special anniversary and would not hesitate to buy again.

5 April 2026
Unprompted review
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Reply from Englishroses

Hi Michelle

We are very happy to hear you were pleased with our service,
We look forward to hearing from you again.

English Roses

Rated 5 out of 5 stars

Lovely quality rose

Lovely quality rose, packaged beautifully in the gift bag. Ideal retirement present , which my friend was thrilled with. Thank you English Roses

5 April 2026
Unprompted review
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Reply from Englishroses

Hello,

Thank you for leaving us a lovely review.
We hope the rose blooms for your friend for years to come

English Roses

Rated 5 out of 5 stars

Absolutely brilliant!!

Absolutely brilliant from start to finish. As a gift for a couple about to get married, the "Bride & Groom" rose was the perfect choice. Ordering was so easy and offered lots of options for extras like a personal message tag, cards, choice of wrapping etc. I opted for a beautiful wicker basket and a wooden tag along with the message.
The rose arrived by courrier exactly as promised and was incredibly well packaged and in excellent condition. Lots of information on how to open the packaging and care for the rose from the moment it arrived along with more information on how to re-package in order to pass on as a gift.
The rose looks beautifully healthy and in excellent condition and promises to deliver some gorgeous blooms as soon as the weather is right for it. I highly recommend English Roses for choice, quality and excellent service. Thank you so much!

28 March 2026
Unprompted review
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Reply from Englishroses

Thank you for the 5 star review and lovely comments Rob.

We work hard on making sure our packaging is secure and efficient so that roses arrives safely. We are delighted to hear you had a good experience with us and that the rose is healthy, We hope they have many blooms for years to come.

English Roses

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