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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers expressed satisfaction with the staff, highlighting their helpfulness and kindness, particularly in assisting with paperwork and administrative tasks. Some people also appreciated the team's responsiveness and professionalism in addressing issues and providing support. However, a significant number of people were dissatisfied with the refund process, with many reporting issues and difficulties in receiving funds. Customers also mentioned difficulties in contacting the company, experiencing unanswered calls and emails, and a lack of clear communication regarding their funds.

What people talk about most

Staff

People report ambiguous experiences with staff. While some customers praise specific individuals like Vanessa... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, particularly the return of security... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed extreme disappointment, citing... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers express frustration over unanswered... See more

Customer communications

Customers consistently express frustration with contact, reporting significant difficulties reaching the... See more

Based on these reviews

Rated 4 out of 5 stars

Vanessa has been very helpful with assisting me with my paperwork during my move to Barcelona. very grateful

Company replied

Rated 4 out of 5 stars

During my time living in Room R0465 at C/ dels Sants Just i Pastor, 3, 10, 2, Algirós, 46021 Valencia, under Enter Coliving, I had a positive experience. I am especially grateful to the support staff,... See more

Company replied

Rated 4 out of 5 stars

I would like to thank Vanessa and Sergio for their help with the paperwork! Nice team :)

Company replied

Rated 4 out of 5 stars

Good afternoon! I would like to share my experience of living in Enter Coliving. In general, can say that everything went well for me: I received the room that had rented in advance.... See more

Company replied


Company details

  1. Apartment Letting Agency

Written by the company

Coliving company based in Barcelona, Spain. Renting out rooms in completely furnished apartments with all conveniences included, and a community of international people with regular events 🛋.


Contact info

3.1

Average

TrustScore 3 out of 5

658 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Sam was really attentive and kind. He offered a lot of support, and the process was quick and easy.

9 August 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you, Juan! We’re delighted to hear that Sam was attentive and supportive throughout the process. We’re glad you found it quick and easy. If you need anything else, we’re here to help!

Rated 5 out of 5 stars

I am very happy so far with Coliving

I am very happy so far with Coliving, especially with Claudia’s help I was very happy with my choice ,she’s very efficient and supportive

2 August 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Yara,

Thank you for the kind words! 😊 We’re thrilled to hear that you’re happy with Coliving and that Claudia’s support made a difference. If you need anything else, just let us know!

Best,

Rated 5 out of 5 stars

A good place to stay

A good place to stay , highly recommended,, with the help of your staff judith at santa madrona 27! Thanks

22 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Joan,

Thank you for your review! 😊 We’re glad to hear you had a good experience and that Judith at Santa Madrona 27 was helpful. We appreciate your recommendation!

Best,

Rated 5 out of 5 stars

I would like to thank Analex who has…

I would like to thank Analex who has helped me with my contract for several months. she is not only a true professional but also a very nice person

29 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Artur,

Thank you for your kind words! 😊 We’re thrilled to hear that Analex has been both professional and supportive throughout your contract. We’ll be sure to pass along your thanks to her.

If you need anything else, feel free to reach out!

Best,

Rated 5 out of 5 stars

Sam was very helpful and helped me…

Sam was very helpful and helped me secure a room to stay in. I was not yet in the country so its great we could work it out over video calls,
Thanks Sam!

29 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Here’s a concise and appreciative response:

Hi Odhran,

Thank you for your review! 😊 We’re glad to hear that Sam was able to help you secure a room and that the video calls worked out smoothly.

Thanks for your kind words, and if you need anything else, just let us know!

Best,

Rated 5 out of 5 stars

A good place to stay at sant…

A good place to stay at sant madrona,the was very friendly and English withouth problem,,thanks to Judith at Santa madrona!

13 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Here’s a friendly and appreciative response:

Hi Audreyjin,

Thank you for your review! 😊 We’re glad to hear you had a good stay at Santa Madrona and that Judith was friendly and helpful.

If you need anything else, feel free to reach out.

Best,

Rated 5 out of 5 stars

Sam was very welcoming and smiling

Sam was very welcoming and smiling. He took his time to show me each common area and was very clear and concise about the information regarding the apartment and its rental. I was convinced!

24 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Naëlle,

Thank you for your wonderful feedback! 😊 We’re thrilled to hear that Sam made a great impression and provided clear, helpful information. It’s fantastic that you felt convinced and welcomed.

If you have any more questions or need assistance, just let us know!

Best,

Rated 5 out of 5 stars

Relevant info from tenant perspective

Very responsive, and gives all the relevant information from the point of view of a tenant instead of a landlord, so it is very helpful. Also if there is any problem with the house I can easily reach out.

23 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Noether,

Thank you for your feedback! 😊 We’re glad to hear that the information provided was helpful from a tenant’s perspective and that you find it easy to reach out if any issues arise.

If you need further assistance, feel free to contact us!

Best,

Rated 5 out of 5 stars

Very friendly

Very friendly, professional and fast from Nency Medina

22 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Big Anto,

Thank you for your feedback! 😊 We’re glad to hear that Nency was friendly, professional, and quick in her assistance.

If you need anything else, just let us know!

Best,

Rated 5 out of 5 stars

A great company moving in was smooth…

A great company moving in was smooth and essy living,thanks with the help of your staff name Judith at santa madrona,,strongly recomended!

7 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Gabriel,

Thank you for your kind words! 😊 We’re thrilled to hear that your move went smoothly and that Judith at Santa Madrona was helpful. We appreciate your strong recommendation!

If you need anything else, feel free to reach out.

Best,

Rated 5 out of 5 stars

Greet place to stay arriving in…

Greet place to stay arriving in Barcelona,the apartment IS clean and nice and the staff name Judith very fluent in english and very helpful!thanks for everythibg santa madrona!

15 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Janneth,

Thank you for your review! 😊 We’re delighted to hear that you found the apartment clean and nice and that Judith was helpful and fluent in English.

We appreciate your feedback and are glad you enjoyed your stay at Santa Madrona!

Best,

Rated 5 out of 5 stars

Diego gave me all the information I…

Diego gave me all the information I asked for. He replies super fast and the appartment looks really good!

19 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Saveer,

Thank you for your feedback! 😊 We’re glad to hear that Diego provided all the information you needed quickly and that you’re pleased with the apartment.

If you have any more questions or need assistance, just let us know!

Best,

Rated 5 out of 5 stars

Very satisfied to stay at Santa madrona…

Very satisfied to stay at Santa madrona 27!and the staff name Judith she is very helpful and greetful person;; thanks

15 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Krisylle,

Thank you for your kind words! 😊 We’re thrilled to hear that you’re very satisfied with your stay at Santa Madrona 27 and that Judith was helpful and gracious.

If you need anything else, feel free to reach out!

Best,

Rated 5 out of 5 stars

Great company

Great company! Moving in was smooth and easy. Sam from Enter Coliving helped me a lot with everything. I strongly recommend it for your future stay in Barcelona.

12 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Nicolás,

Thank you for your great review! 😊 We’re glad to hear that your move was smooth and that Sam was helpful. We appreciate your strong recommendation!

If you need anything else, just let us know.

Best,

Rated 5 out of 5 stars

Great place!

Great place to stay arriving in Barcelona. The appartement is clean and nice. I love the fact we have some help with someone that come to clean once a week. Rafa is very nice and always helping. I'm enjoying my stay here and I recommend Enter Coliving also for the social acitivities.

12 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Bastian,

Thank you for your wonderful feedback! 😊 We’re delighted to hear that you’re enjoying your stay, and that you find the apartment clean and the weekly cleaning service helpful. It’s great to know that Rafa and our social activities have enhanced your experience.

We appreciate your recommendation and if you need anything else, feel free to reach out!

Best,

Rated 5 out of 5 stars

We had a great at Santa Madrona

We had a great at Santa Madrona. Staff lady Judith was very helpful and accomodating.

11 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Vlad,

Thank you for your review! 😊 We’re glad to hear you had a great stay at Santa Madrona and that Judith was helpful and accommodating.

If you need anything else, don’t hesitate to reach out!

Best,

Rated 5 out of 5 stars

a good experience to stay in santa…

a good experience to stay in santa madrona 27,,, with the help of cleaning lady Judith,,! she's is very helpful and english fluent! thanks

8 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Jessil,

Thank you for your feedback! 😊 We’re pleased to hear you had a good experience at Santa Madrona 27 and that Judith was helpful and fluent in English.

Thanks for your kind words, and if you need anything else, just let us know!

Best,

Rated 5 out of 5 stars

Rafael is the best cleaning superman in…

Rafael is the best cleaning superman in the universe! No wonder Venezuela keeps winning the pageant 😂 cleans intelligently and is very polite!

11 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Hanna,

Thank you for the fantastic review! 😊 We’re thrilled to hear that Rafael made such a great impression with his cleaning skills and politeness. Your kind words and humor are much appreciated!

If you need anything else, feel free to reach out!

Best,

Rated 5 out of 5 stars

Special thanks to Anko who guided me…

Special thanks to Anko who guided me through all the processes and finding me best suiting room!!! I really appreciate the general services and kindness from Enter Coliving team!!!
Really reliable company.

28 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Cem,

Thank you for the wonderful feedback! 😊 We’re thrilled to hear that Anko guided you effectively and that you appreciated the services and kindness of our team.

We’re glad you found us reliable and if you need anything else, just let us know!

Best,

Rated 5 out of 5 stars

The process was super fast and he…

The process was super fast and he helped me a lot through it :)

1 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Arianna,

Thank you for your review! 😊 We’re glad to hear that the process was fast and that you received the help you needed.

If you need anything else, just let us know!

Best,

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