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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers expressed satisfaction with the staff, highlighting their helpfulness and kindness, particularly in assisting with paperwork and administrative tasks. Some people also appreciated the team's responsiveness and professionalism in addressing issues and providing support. However, a significant number of people were dissatisfied with the refund process, with many reporting issues and difficulties in receiving funds. Customers also mentioned difficulties in contacting the company, experiencing unanswered calls and emails, and a lack of clear communication regarding their funds.

What people talk about most

Staff

People report ambiguous experiences with staff. While some customers praise specific individuals like Vanessa... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, particularly the return of security... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed extreme disappointment, citing... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers express frustration over unanswered... See more

Customer communications

Customers consistently express frustration with contact, reporting significant difficulties reaching the... See more

Based on these reviews

Rated 4 out of 5 stars

Vanessa has been very helpful with assisting me with my paperwork during my move to Barcelona. very grateful

Company replied

Rated 4 out of 5 stars

During my time living in Room R0465 at C/ dels Sants Just i Pastor, 3, 10, 2, Algirós, 46021 Valencia, under Enter Coliving, I had a positive experience. I am especially grateful to the support staff,... See more

Company replied

Rated 4 out of 5 stars

I would like to thank Vanessa and Sergio for their help with the paperwork! Nice team :)

Company replied

Rated 4 out of 5 stars

Good afternoon! I would like to share my experience of living in Enter Coliving. In general, can say that everything went well for me: I received the room that had rented in advance.... See more

Company replied


Company details

  1. Apartment Letting Agency

Written by the company

Coliving company based in Barcelona, Spain. Renting out rooms in completely furnished apartments with all conveniences included, and a community of international people with regular events 🛋.


Contact info

3.1

Average

TrustScore 3 out of 5

658 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

All good so far

So far, I'm having a very pleasant experience.
Anko has been really friendly (but also very professional) and helped me on finding a room in a short notice of 3 days prior to my arrival at Barcelona.
After a super friendly virtual visit to the room, the contract arrived really fast, and everything else went smoothly.

1 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Dear Lucas,

Thank you for your feedback. We're glad to hear Anko helped you find a room quickly and that everything went smoothly.

Best,
The Enter Coliving Team

Rated 5 out of 5 stars

Apartment in Barcelona

I am absolutely satisfied with the way my apartment was arranged. Diego was always able to answer all my questions, helped me a lot and accommodated me in many ways. The viewing of the apartment was also prompt and quick. I would be happy to do it again, thank you Diego!

26 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you Franziska for your feedback! I'm glad Diego could assist with arranging your apartment promptly and accommodatingly. We look forward to helping you again in the future.

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

Mike is great!!

29 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your enthusiastic review! We're thrilled to hear that you think Mike is great!

Best regards,
The Enter Coliving Team

Rated 4 out of 5 stars

Anna helped me very good

Anna helped me very good, really appreciate it that she takes the time

27 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your feedback! We're glad to hear that Anna provided excellent assistance. We truly appreciate your recognition of her dedication and effort.

Best regards,

Rated 5 out of 5 stars

Such a good company very quick and…

Such a good company very quick and simple process, Mike was so helpful and answered any questions I had about the property. Thankyou!

25 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your kind feedback Ellie! We're glad you found our process quick and simple. Mike was happy to help with any questions you had about the property.

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

Wonderful!

Mike helped me find an apartment for my school studies. He was incredibly informative and answers promptly. I appreciated most that he was willing to video call me since I could not travel to see it myself yet. Overall, the company has been incredibly helpful.

24 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you Chloe for your kind words! We're thrilled that Mike could help you find an apartment for your studies and provide prompt, informative support. We're glad the video call was useful since you couldn't travel. We're here to help anytime you need it.

Rated 5 out of 5 stars

Karen was helpful at all times

Karen was helpful at all times, really helped a lot with professional supports. Highly recommend this company. Thank you very much!

22 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Dear Hiro,

Thank you for your feedback! We're thrilled to hear that Karen provided excellent and professional support throughout. We appreciate your recommendation very much!

Best regards,
The Enter Coliving Team

Rated 4 out of 5 stars

Mike for president

They are good. Prices are maybe a little bit high than private, but you have the security of a company. I have been followed by Mike. He's awesome. For everything he answer immediately even on weekends.
I had a problem in my room and the day after it's been fixed.
Super fast and with Mike you are sure that you don't have to worry about anything of the room/flat.
I arrived in May and thanks to him I get the room on the same day, with fast burocracy.

8 May 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your enthusiastic feedback Martino! We're thrilled to hear that Mike has provided you with excellent support, ensuring quick responses even on weekends and prompt resolution of any issues. We appreciate your trust in us and look forward to continuing to provide you with a worry-free experience.

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

Room search

Sam helped me searching for a room that suited my needs and the took care of all the renting paperwork, making it a seamless process 🙂

11 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you João for your review! We're glad to hear that Sam helped you find a room that suited your needs and took care of all the renting paperwork, making the process seamless 🙂

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

Greet experiencs

A greet experience to stay at santa madrona with the help of the cleaning lady Judith, thanks

6 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for sharing your experience! We're delighted to hear that you had a great stay at Santa Madrona with the help of the cleaning lady Judith.

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

Good Guidance and Availability

I was helped by Anko, who guided me throught the process of renting an accomodation for the summer. He was very available and ready to help. Overall great experience!

31 May 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your feedback! We're thrilled to hear that Anko provided you with good guidance and availability throughout the process of renting accommodation for the summer. We're glad you had a great experience overall!

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

Great support

Everything was smooth and clear. Mike helped me a lot and was a great support through the process.

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Broken bed repaired

I am writing this review because Enter helped me with my issue. My bed was in a bad shape but when I reported it they immediately sent a person to give me a new one. Gaston was really nice, although we didn’t speak a common language, we could solve the issue with my bed. It is a pleasure to have such a fast assistance for my problema! Thanks

27 May 2024
Unprompted review

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