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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers expressed satisfaction with the staff, highlighting their helpfulness and kindness, particularly in assisting with paperwork and administrative tasks. Some people also appreciated the team's responsiveness and professionalism in addressing issues and providing support. However, a significant number of people were dissatisfied with the refund process, with many reporting issues and difficulties in receiving funds. Customers also mentioned difficulties in contacting the company, experiencing unanswered calls and emails, and a lack of clear communication regarding their funds.

What people talk about most

Staff

People report ambiguous experiences with staff. While some customers praise specific individuals like Vanessa... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, particularly the return of security... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed extreme disappointment, citing... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers express frustration over unanswered... See more

Customer communications

Customers consistently express frustration with contact, reporting significant difficulties reaching the... See more

Based on these reviews

Rated 4 out of 5 stars

Vanessa has been very helpful with assisting me with my paperwork during my move to Barcelona. very grateful

Company replied

Rated 4 out of 5 stars

During my time living in Room R0465 at C/ dels Sants Just i Pastor, 3, 10, 2, Algirós, 46021 Valencia, under Enter Coliving, I had a positive experience. I am especially grateful to the support staff,... See more

Company replied

Rated 4 out of 5 stars

I would like to thank Vanessa and Sergio for their help with the paperwork! Nice team :)

Company replied

Rated 4 out of 5 stars

Good afternoon! I would like to share my experience of living in Enter Coliving. In general, can say that everything went well for me: I received the room that had rented in advance.... See more

Company replied


Company details

  1. Apartment Letting Agency

Written by the company

Coliving company based in Barcelona, Spain. Renting out rooms in completely furnished apartments with all conveniences included, and a community of international people with regular events 🛋.


Contact info

3.1

Average

TrustScore 3 out of 5

658 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very helpful

My experience with enter coliving was brief but really pleasant. Mike was super helpful at a time to help me find what i was looking for, and to give follow ups in my situation. For sure, in case I need it again I will look again in enter

11 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you for your kind words! We're glad Mike was helpful in assisting you. If you ever need our services again, don't hesitate to reach out.

Best regards,

Rated 5 out of 5 stars

Excellent

Excellent, Aylin is polite and leaves everything very clean. 5 stars

12 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for the 5-star review! We're glad Aylin provided excellent service and left everything clean.

Best regards,

Rated 5 out of 5 stars

Perfect

If you want to rent a room ,with out any hesitation I highly recommend enter coliving, on time , good price and professional team especially jop.

12 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your recommendation! We're thrilled to hear that you had a positive experience with Enter Coliving. It's great to know that Jop and our team provided professional service, good pricing, and were punctual. If you need anything else in the future, don't hesitate to reach out.

Best regards,

Rated 5 out of 5 stars

Maintenance is very good!

Maintenance is very good!
If you need something or have an issue they fix it right away.
Gaston will fix it for you and knows what to do!

11 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank Jens for sharing! We're glad Gaston could assist you promptly and effectively.

Best regards,

Rated 2 out of 5 stars

Terrible assistance

It's a shame that I have to come here and make a public statement about a company with so many positive notes. What happens is that the company does not respect the deadline specified in the contract for returning the guarantee within 30 days. 40 days have passed and the company is unable to give me clear information about when the refund will be made. Here's a warning for anyone thinking about renting a room through Enter Coliving: they are terrible at providing assistance after you leave the apartment.

8 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Karinna, we're sorry about that, especially after seeing that your stay was fine in general 😞 You're right, this month we're a bit delayed with some deposits. We wanted to let you know that the team is busy with it this week. You will hear something more soon and apologies for the inconvenience 🙏 The Enter Coliving team

Rated 5 out of 5 stars

Highly recommend Mike and Enter Coliving

Mike really helped me throughout every step of finding my rental.
He was vey helpful and responded quickly to my inquiries.
Thanks to Mike's guidance and support, I was able to secure the perfect rental quickly and efficiently.
I highly recommend Mike and Enter Coliving for anyone in need of assistance with their housing search.

8 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you Chloé for your recommendation! We're thrilled to hear that Mike provided excellent assistance and guidance throughout your housing search.

Best regards,

Rated 5 out of 5 stars

Jazmin flores

Jazmin flores, thankyou so much you always making sure that the flat is so clean and neat!

5 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you for your appreciation, Jazmin! We're glad to hear that you're satisfied with the cleanliness and tidiness of the flat. Your efforts are greatly appreciated.

Best regards,

Rated 5 out of 5 stars

Thanks Rafael

First of all, Thank you so much for your great service Rafael.
We really appreciate your weekly cleaning service.
Rafael always clean our common space and bathroom in the amazing way.
Also he is very friendly and can listen us when we have some issues.

Again, Thank you so much!

4 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you for your kind words! We're delighted to hear that Rafael's cleaning service is appreciated and that he maintains the common spaces and bathrooms amazingly well. We'll be sure to pass along your appreciation for his friendly and attentive approach.

Best regards,

Rated 5 out of 5 stars

Clearing is great

Everything is great but escpially Rafael our cleaner. He is both super nice and cleans like a star. Thank you for being you ☀️

2 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you Rebecca for your kind words! We're thrilled to hear that Rafael, our cleaner, is doing a fantastic job. We appreciate your recognition of his hard work and dedication. If you need anything else, don't hesitate to reach out.

Best regards,

Rated 5 out of 5 stars

Rafael is fantastic

Rafael is fantastic! Friendly and does great work👍🏽

2 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your feedback! We're glad to hear that Rafael is doing a fantastic job and providing friendly service. Your recognition means a lot to us.

Rated 5 out of 5 stars

Good service

I'm currently on my second stay with Enter Coliving. When I asked them to help me find another room they quickly responded. Analex guided me through the process and helped me to make a smooth transition.
Thank you!

31 March 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you Yoel! We're glad you're having a positive experience. If you need further assistance, feel free to reach out.

Best regards,

Rated 5 out of 5 stars

The apartment is clean and well…

The apartment is clean and well ventilated.
Santa Madrona (Judith). It was a good stay. highly recommended.

24 March 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you for your feedback! We're glad to hear that you had a good stay and found the apartment clean and well-ventilated. We appreciate your recommendation and your kind words about Judith . If you need anything else, feel free to reach out to us.

Best regards,

Rated 5 out of 5 stars

Good experience

Talked to Analex, she helped me very good !!

28 March 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thanks for sharing! We're glad Analex could assist you effectively.

Best regards,

Rated 4 out of 5 stars

Analex

Thanks to Analex for her great service, very attentive and responsive.

27 March 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your feedback! We're glad to hear that Analex provided great service, being attentive and responsive.

Rated 5 out of 5 stars

Returning customer

I have stayed with enter coliving before and it was quite good. The rooms are well kept and support is ready at hand.
Claudia helped me a lot offering suggestions and different options to feat my needs. Compared to other similar companies they care.

27 March 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you Jaime for your continued trust in Enter Coliving! We're pleased to hear you've had positive experiences with us. If you need further assistance, feel free to reach out.

Best regards,

Rated 5 out of 5 stars

Good experience with Claudia

Good experience with Claudia!
She knew her business, was tranquil and followed up on what we agreed upon. Pleasant, nice and trustworthy person. I wish she was my collegue!

14 March 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you for your positive feedback about Claudia! We're thrilled to hear that she provided excellent service and was professional, reliable, and trustworthy.

Best regards,

Rated 5 out of 5 stars

My experience with Mike was exceptional…

My experience with Mike was exceptional from start to finish. His attentive listening to my needs and proactive approach made finding the perfect space effortless. They were always available and responsive. I highly recommend Mike for their professionalism and genuine commitment.

26 March 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you for your glowing feedback about Mike! We're delighted to hear he provided exceptional service, making your experience effortless and enjoyable. We appreciate your recommendation and recognize Mike's professionalism and commitment.

Best regards,

Rated 5 out of 5 stars

enter coliving in Barcelona

I have been in contact with Claudia from enter coliving. Claudia was extremely quick with responding, she was easy to talk to and to work with. She sent me a lot of recommendations, tips and help. She even helped with opinions about areas in Barcelona which is great for someone who is not yet in Barcelona. The room was shown to me via video call as well. Extremely accommodating and trustworthy! Thank you Claudia! :)

11 March 2024
Unprompted review

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