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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers expressed satisfaction with the staff, highlighting their helpfulness and kindness, particularly in assisting with paperwork and administrative tasks. Some people also appreciated the team's responsiveness and professionalism in addressing issues and providing support. However, a significant number of people were dissatisfied with the refund process, with many reporting issues and difficulties in receiving funds. Customers also mentioned difficulties in contacting the company, experiencing unanswered calls and emails, and a lack of clear communication regarding their funds.

What people talk about most

Staff

People report ambiguous experiences with staff. While some customers praise specific individuals like Vanessa... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, particularly the return of security... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed extreme disappointment, citing... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers express frustration over unanswered... See more

Customer communications

Customers consistently express frustration with contact, reporting significant difficulties reaching the... See more

Based on these reviews

Rated 4 out of 5 stars

Vanessa has been very helpful with assisting me with my paperwork during my move to Barcelona. very grateful

Company replied

Rated 4 out of 5 stars

During my time living in Room R0465 at C/ dels Sants Just i Pastor, 3, 10, 2, Algirós, 46021 Valencia, under Enter Coliving, I had a positive experience. I am especially grateful to the support staff,... See more

Company replied

Rated 4 out of 5 stars

I would like to thank Vanessa and Sergio for their help with the paperwork! Nice team :)

Company replied

Rated 4 out of 5 stars

Good afternoon! I would like to share my experience of living in Enter Coliving. In general, can say that everything went well for me: I received the room that had rented in advance.... See more

Company replied


Company details

  1. Apartment Letting Agency

Written by the company

Coliving company based in Barcelona, Spain. Renting out rooms in completely furnished apartments with all conveniences included, and a community of international people with regular events 🛋.


Contact info

3.1

Average

TrustScore 3 out of 5

658 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Mike was such a great help

Mike was such a great help in all the process, answered always very fast and solved all of my questions with the best attitude. I highly recommend Enter as a coliving company to rent an apartment and would personally ask for Mike again

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and kind staff

I had a problem with the previous room and without any issue the staff of enter Coliving helped me get a new one. I was very happy to be talking to Analex, who was extremely kind and helpful from the very beginning to the very end. I would definitely recommend renting with them if you’re a student in Barcelona.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Super attentive

I was in contact with Jop the whole time. I'd definitely recommend! Very attentive and helpful with everything. Responds very well and quickly to all my requests. Thank you for your help Jop :)

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Aylin

Aylin, our cleaning lady, cleans our apartment very well! She does her job precisely and the result is good. She is also very nice towards us living here.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Good.

The initial process of finding the flat was amazing, the agent I was in contact with, Jop, was incredible. He was responsive, helpful in every way, going above and beyond! I am writing this having lived in the apartment for only about a week so my opinions may change for better or for worse over the course of the 6 months I will be with enter co living over all, but so far it’s been great!

4 May 2024
Unprompted review
Rated 5 out of 5 stars

They answered quickly

They answered quickly, showed all the options with my requests. And the most important you can visit the flats, which is very rear lately .

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Jop is the best person ever!!

Jop is the best person ever!!
If you ever meet Jop. Good for you. The whole company has made me feel very safe and they are masters at finding a great place for you that fits you and your standards, budget etc. Jop helped me to fix everything and enter co-living is the best website on the entire internet. Have you been in touch with Enter Co-living? Good for you.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Jop

Jop helped me a lot through recommending different rooms suited to my needs like price maximum, location etc. I had a great experience and he was very kind.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

I just booked room with Coliving.

I just booked room with Coliving.

Jop is a great guy, he helped me to visit the room and explained everything perfectly

I had great experience with him

15 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you George! We're glad you had a great experience with Jop. If you have any questions or need further assistance, feel free to reach out.

Best regards,

Rated 1 out of 5 stars

Issues with refund, tenants, old appartments

Issues with tenants, old appartments, refund. Don't recommend this service.

12 March 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Julia, thank you for writing to us on all the different platforms you could find. The team told us the deposit refund is done and that they made an exception by refunding part of the deposit while by contract, we wouldn´t have been obligated to do it (this by the way also caused the delay). Anyway, we hope the best for you. The Enter team 👋

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