Envoy Financial Reviews 

302
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and approachable attitude, making the entire process smooth and stress-free. The service provided is often described as exceptional, with many people appreciating the personalized guidance and clear explanations, especially for first-time buyers. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that queries are always answered promptly and thoroughly. However, some customers also noted that they felt left in the dark for most of the process, wishing for more regular communication and guidance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, consistently praising the professionalism, knowledge, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process was made... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ross has been the best mortgage broker I could have asked for. Everyone is aware buying a home can be stressful, but Ross made everything seem quite easy. He stood by my side every step of the way, an... See more

Rated 5 out of 5 stars

Couldn't rate Graeme and Karolina from Envoy Financial highly enough. We recently moved into our new home, and as this was our first time dealing with both selling and buying, their advice and guidanc... See more

Company replied

Rated 5 out of 5 stars

Ross and Erin are simply the best when it comes to mortgages. As a first-time buyer, I had countless small questions and worries, but they patiently clarified every single one without hesitation. T... See more

Company replied

Rated 5 out of 5 stars

Another massive thank you to my long term mortgage advisor Robyn who has completed all the mortgage applications on my property since 2019. You’re still the best in the business and still manage... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

At Envoy we cover all facets of property related mortgage advice. To put it simply we allow our clients to make value adding decisions based on our extensive experience & market knowledge. We offer a genuine end to end approach whether you’re buying your first home, moving home or looking to secure the best re-mortgage deal. Our whole focus is our clients. We aim to create a lifetime relationship with each client. We want to help you source and select your new home, secure you the funding you need to buy it; and ensure you have all the correct insurances in place to keep it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

302 reviews

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No recent history of asking for reviews

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4.9

All reviews

(302)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Ross and Erin made our house buying experience seem easy, taking out all the hard bits like sourcing the correct products, providing information. All we were left to do us was sign some forms and move in. Can't thank them enough for their help now and ongoing. I would definitely recommend them if ypu are looking to move!

22 August 2025
Unprompted review
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Reply from Envoy Financial

Glad we could help! Thanks for leaving us a kind review.

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Lauren made it easy took all the stress and hassle out of it would highly recommend.

11 September 2025
Unprompted review
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Reply from Envoy Financial

Thank you, glad we could help.

Rated 5 out of 5 stars

Absolutely brilliant experience with…

Absolutely brilliant experience with Robyn all the way through the process of buying our house and getting a mortgage sorted, to actively fighting in our corner against an error made by a lender that could have cost us a significant amount of money.

I have no hesitation with recommending Envoy.

11 September 2025
Unprompted review
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Reply from Envoy Financial

We appreciate the kind words, thank you.

Rated 5 out of 5 stars

Ross and his team were incredible

Ross and his team were incredible! They supported us through every step of buying our home—from checking rates to sorting out the mortgage—and always made everything feel so easy and fast. Even though this review is a little late (we’ve only just settled in!), we can’t forget the lovely house card you sent—it truly made us feel special. We are so happy with their service and can’t recommend Ross and his team highly enough. Thank you for making our home-buying journey smooth, personal, and stress-free!

5 June 2025
Unprompted review
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Reply from Envoy Financial

Thank you for leaving us such kind words. We are delighted to have been able to help.

Rated 5 out of 5 stars

Lauren at Envoy was amazing!

Lauren at Envoy was amazing!! We were 1st time buyers and literally did not have a clue where to start. She made the process so simple and easy for us, with no hassle whatsoever! Communication was great and she was always so attentive to detail. Can’t recommend this place more.

5 September 2025
Unprompted review
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Reply from Envoy Financial

Thanks. We are glad we could help.

Rated 5 out of 5 stars

Envoy made first-time buying a breeze

Ross and Erin at Envoy were brilliant. We were buying our first home so their advice on our options and what needed done, the fact they handled the complexities of the mortgage and insurance for us, and their recommendations for contacts including solicitors was invaluable.

5 September 2025
Unprompted review
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Reply from Envoy Financial

We are delighted we could help. Thanks for leaving us a kind review.

Rated 5 out of 5 stars

Ross was really helpful and friendly…

Ross was really helpful and friendly throughout the process of obtaining a mortgage and made it easy for us. Will be using again when the time comes to look for products.

28 August 2025
Unprompted review
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Reply from Envoy Financial

Glad we could help. Thank you for leaving us a kind review.

Rated 5 out of 5 stars

Highly recommend

Can’t recommend enough. Excellent communication, was in touch well before my fixed rate was up to help me secure a better deal. Will definitely be working with Envoy Financial in the future.

31 August 2025
Unprompted review
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Reply from Envoy Financial

Thank you. We are pleased we could help.

Rated 5 out of 5 stars

Highly recommend

My product was up for review and Ross was able to provide expert advice on the options available, providing a steer on what he thought best but with no pressure on final decision. Brilliant service; professional and great communication throughout. Highly recommend.

31 August 2025
Unprompted review
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Reply from Envoy Financial

We are delighted to have been able to help. Thank you for leaving us a kind review.

Rated 5 out of 5 stars

I’ve used Envoy Financial many times

I’ve used Envoy Financial many times, can’t recommend them enough. completed and got the keys for another buy to let mortgage with the help of Envoy. 5 star service from Graeme and Karolina yet again.

29 August 2025
Unprompted review
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Reply from Envoy Financial

We are glad we could help. Thank you for leaving us a positive review.

Rated 5 out of 5 stars

Outstanding service!


I honestly can’t recommend Envoy financial enough - my partner and I have just moved in to our dream house at Taylor Wimpey and Graeme and Karolina have been amazing from start to finish. Graeme was so helpful and explained everything to us and answered any questions we asked. Always at the end of the phone whenever we needed anything. Thanks again!

30 August 2025
Unprompted review
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Reply from Envoy Financial

We are delighted we could assist you. Thanks for leaving us a review.

Rated 5 out of 5 stars

5 Star Service!

I honestly cannot recommend Envoy Financial enough. Graeme & Karolina went above & beyond for me taking all the stress away and explaining everything clearly & simply. I wouldn’t go anywhere else! A 5 star service!!

1 August 2025
Unprompted review
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Reply from Envoy Financial

We are pleased we could help. Thanks for leaving us a review.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Brogan helped us find a good deal, and she was very quick and efficient. Great communication also. We will use their services again in the future for sure!

18 August 2025
Unprompted review
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Reply from Envoy Financial

We are glad we could help. Thanks for leaving us a review.

Rated 5 out of 5 stars

Thank you Robyn and Envoy!

Robyn from Envoy was extremely helpful and friendly all the way through the process of getting my first mortgage and flat. Always quick to respond to any questions and really helped me understand things when I was a bit out of my depth. Would highly recommend both Robyn and Envoy for anyone looking into getting a mortgage.

15 August 2025
Unprompted review
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Reply from Envoy Financial

We are delighted to have been able to help. Thank you for leaving us a kind review.

Rated 5 out of 5 stars

Legend!

Ross was absolutely fantastic from the get go, secured our dream house and got us fantastic rates on mortgage. Would highly recommend.

7 August 2025
Unprompted review
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Reply from Envoy Financial

Thank you for the review, we are glad we could help.

Rated 5 out of 5 stars

Graeme and the Envoys…sorted

Graeme and the Envoy team made sorting our mortgage and finances so easy. He explained in simple terms that even I could understand.
Everything was sorted quickly and without any fuss or hiccups.

7 August 2025
Unprompted review
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Reply from Envoy Financial

We are glad we could help. Thank you for leaving us a review.

Rated 5 out of 5 stars

I can’t thank Lauren enough for all her…

I can’t thank Lauren enough for all her support! Just bought my first home and she was with me every step of the way! Always there if I needed any help or advice on my Mortgage (which was a lot)! Great experience, highly recommend!

8 August 2025
Unprompted review
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Reply from Envoy Financial

Thanks for leaving us a positive review. We are pleased we could help.

Rated 5 out of 5 stars

Meryn is honestly outstanding

Meryn is honestly outstanding, she breaks everything down, answers the silly questions when I’m out of my depth. Can’t recommend her and envoy enough for a professional, prompt and overall great experience with my remortgage. Thank you.

1 August 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thank you for the kind words. We are delighted to have been able to help.

Rated 5 out of 5 stars

A great experience. Very friendly and accommodating

Both Ross & Erin were brilliant. They helped me get my mortgage & Insurances sorted for my new house. They provided all the information needed, very accommodating and always very friendly. They were both always at the end of the phone when I had questions or was unsure about anything.

I really knew nothing about the process and they explained everything to me to make it less stressful.

I would definitely recommend using Envoy.

18 July 2025
Unprompted review
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Reply from Envoy Financial

Thank you for taking the time to leave us a review. We are glad we could help.

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