Envoy Financial Reviews 

302
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and approachable attitude, making the entire process smooth and stress-free. The service provided is often described as exceptional, with many people appreciating the personalized guidance and clear explanations, especially for first-time buyers. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that queries are always answered promptly and thoroughly. However, some customers also noted that they felt left in the dark for most of the process, wishing for more regular communication and guidance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, consistently praising the professionalism, knowledge, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process was made... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ross has been the best mortgage broker I could have asked for. Everyone is aware buying a home can be stressful, but Ross made everything seem quite easy. He stood by my side every step of the way, an... See more

Rated 5 out of 5 stars

Couldn't rate Graeme and Karolina from Envoy Financial highly enough. We recently moved into our new home, and as this was our first time dealing with both selling and buying, their advice and guidanc... See more

Company replied

Rated 5 out of 5 stars

Ross and Erin are simply the best when it comes to mortgages. As a first-time buyer, I had countless small questions and worries, but they patiently clarified every single one without hesitation. T... See more

Company replied

Rated 5 out of 5 stars

Another massive thank you to my long term mortgage advisor Robyn who has completed all the mortgage applications on my property since 2019. You’re still the best in the business and still manage... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

At Envoy we cover all facets of property related mortgage advice. To put it simply we allow our clients to make value adding decisions based on our extensive experience & market knowledge. We offer a genuine end to end approach whether you’re buying your first home, moving home or looking to secure the best re-mortgage deal. Our whole focus is our clients. We aim to create a lifetime relationship with each client. We want to help you source and select your new home, secure you the funding you need to buy it; and ensure you have all the correct insurances in place to keep it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

302 reviews

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No recent history of asking for reviews

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4.9

All reviews

(302)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Robyn was absolutely brilliant

Robyn was absolutely brilliant. She was always professional, approachable, and supportive—helping us through securing our home, mortgage, and even insurance! Thank you so much Robyn!!

31 July 2025
Unprompted review
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Reply from Envoy Financial

Thank you. We are glad we could help.

Rated 5 out of 5 stars

Both myself and my husband recently…

Both myself and my husband recently purchased our dream home with the help from Gemma at Envoy, Gemma was amazing from start to finish and took us on when other mortgage lenders say no. she communicated with us at every stage of the process and made sure we got the best deal, we would definitely recommend Gemma and the Envoy team.

25 July 2025
Unprompted review
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Reply from Envoy Financial

Delighted to have been able to help. Thank you for the review.

Rated 5 out of 5 stars

Thank You team Envoy

Absolutely delighted with service. The best experience from start till the end. Thanks Brogan and the rest of the team Very helpful, understanding and explanatory staff. Couldn't be more satisfied.
Would recommend 💯

28 July 2025
Unprompted review
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Reply from Envoy Financial

We are glad we could help. Thanks for leaving us a kind review.

Rated 5 out of 5 stars

Thank you!

Can’t thank Graeme & the team at Envoy enough for all their help throughout our house buying process. They were on hand to answer any questions we had & were extremely professional. They made the whole experience so easy! Highly recommend & will be using in the future.

18 July 2025
Unprompted review
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Reply from Envoy Financial

Thanks for leaving us a review, we are glad we could help.

Rated 5 out of 5 stars

Ross & his team were so efficient, reassuring and helpful!

Ross & his team were so efficient, reassuring and helpful. We had a complex move and weren’t sure of the best and smoothest process to move home. Ross lifted our stresses and found us a solution to allow us to secure our dream home. He kept us in the loop throughout the process and worked in a timely manner. I felt I could really trust Ross & his team and I would 100% recommend in the future. Thanks again Ross - we really appreciate your hard work and effort!

10 July 2025
Unprompted review
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Reply from Envoy Financial

Thank you for the review, we are glad we could help.

Rated 5 out of 5 stars

This is the second house that we…

This is the second house that we bought, we were struggling for a year to get our mortgage sorted but Brogan handled everything so smoothly and she was there to help us with our questions whenever necessary. I would definitely recommend using Envoy Financial

20 June 2025
Unprompted review
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Reply from Envoy Financial

Thank you for leaving us a review. We are pleased we could help.

Rated 5 out of 5 stars

First Time Buyers

This was our first time buying a house and Ross made it so stress free. He was always available for any questions we had and talked us through the whole process. Would definitely recommend Envoy Financial to anyone looking to buy a home.

27 June 2025
Unprompted review
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Reply from Envoy Financial

Thanks for taking the time to leave us a review. We are glad we could help.

Rated 5 out of 5 stars

"Absolutely fantastic experience


"Absolutely fantastic experience! They provided exceptional finance advice that was tailored to my specific needs. Their expertise and guidance helped me make informed decisions about my financial future. Highly recommend their services to anyone looking for professional and trustworthy advice. Five stars isn't enough – I'd give them ten stars if I could! 🙌💯"

2 July 2025
Unprompted review
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Reply from Envoy Financial

Ten stars, wow, thank you! We are glad we could help.

Rated 5 out of 5 stars

Would recommend Envoy if you are…

Would recommend Envoy if you are looking for financial advice. Ross was very friendly, knowledgeable and helpful.

1 July 2025
Unprompted review
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Reply from Envoy Financial

Thanks for leaving us a review. We are pleased we could help.

Rated 5 out of 5 stars

Thank You Brogan & Team:)

I was recommended to Envoy Financial after a disappointing and unprofessional experience with a different broker. I was concerned that I was going to lose the opportunity to purchase the property due to the time it was taking for the broker to successfully obtain finance. Weeks went by with no updates or correspondence whatsoever.

Fortunately I was introduced to Brogan who within 6 DAYS was able to secure a mortgage for me. I'm now in my new home and couldn't be more grateful for Brogan and the team at Envoy Financial.

1 May 2025
Unprompted review
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Reply from Envoy Financial

Glad we could help, thanks for leaving us a review.

Rated 5 out of 5 stars

Our latest (and hopefully final) move

We have worked with Graeme for a number of years now. He listens and understands our requirements before recommending a product. His advice over the years has save us a huge amount of money.
We would never look to go anywhere else for mortgage advice.
Pete Fletcher & Chris Rochester

19 June 2025
Unprompted review
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Reply from Envoy Financial

Thank you for leaving us a review, we are glad we could help.

Rated 5 out of 5 stars

Friendly, responsive, helpful and knowledgeable

We were recommended Envoy Financial (among a few others) as a financial advisor by the builders of our new build home, Taylor Wimpy. We decided to opt for Envoy as their availability and working hours worked the best for us of the available options.

Absolutely thrilled with our decision to go with Envoy. Ross and Erin couldn't do enough for us, from helping us work out what we could afford, helping us get the best deal on our mortgage - especially as our current mortgage term was not yet up - and even helped us set up with a great deal on our home and life insurance ahead of moving into the property.

Friendly, very easy to deal with and worked around our busy schedule all while getting us a way better deal on the mortgage and insurances than we could hope to have achieved on our own. I can't sing their praises enough and I would absolutely use their services again in a heartbeat should the need arise. Highly recommended!

27 June 2025
Unprompted review
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Reply from Envoy Financial

Thrilled we could help. We are thankful for the kind and detailed review.

Rated 5 out of 5 stars

As a first-time buyer with a complex…

As a first-time buyer with a complex situation, I cannot thank Ross and Erin at Envoy Finance enough for their outstanding service and support. From the very beginning, they were knowledgeable, reassuring, and incredibly responsive. They took the time to understand my circumstances fully and guided me through every step of the process with patience and professionalism. Nothing ever felt like too much trouble, and their clear communication made what could have been a stressful experience feel manageable and even exciting. I’m so grateful for their expertise and dedication – I wouldn’t hesitate to recommend them to anyone looking for financial advice or mortgage support. A truly fantastic team! Now I get to move in to my lovely new home!

26 June 2025
Unprompted review
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Reply from Envoy Financial

We appreciate you leaving us such a detailed review. We are delighted to have been able to help.

Rated 5 out of 5 stars

First time buying

This was my first time buying a property which is a scary and daunting experience, but the team at Envoy helped me through every step setting everything up for me making it an easy and stress free experience. Ross spoke me through everything making sure I understood it all before agreeing to anything. Can’t complain about them at all 5 star all round 👍

26 June 2025
Unprompted review
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Reply from Envoy Financial

Thanks for leaving us a kind review. We are glad we could help.

Rated 5 out of 5 stars

Outstanding Support from Ross and Erin

Outstanding Support from Ross and Erin – Highly Recommend!
Ross and Erin from Envoy were incredibly helpful throughout our first-time buyer journey. As a process that can often feel stressful and overwhelming, they made everything seem straightforward and manageable. No matter when we reached out, our questions were answered promptly and clearly, giving us real peace of mind. Their knowledge, responsiveness, and professionalism truly stood out. We couldn’t recommend them highly enough and will absolutely turn to them again in the future when the time comes.

16 May 2025
Unprompted review
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Reply from Envoy Financial

Thank you for such a kind and positive review. We are glad we could help.

Rated 5 out of 5 stars

Extremely happy with the service…

Extremely happy with the service provided by Envoy! I contacted them about so many questions as this was my first time buying a house and nothing was too much trouble for them. Professional, courteous and got me a cracking deal!! Would recommend 100%

18 June 2025
Unprompted review
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Reply from Envoy Financial

Thank you for leaving us a kind review. We are pleased we could help.

Rated 5 out of 5 stars

10/10 Service from Meryn.

A big thank you to Meryn at Envoy for all her help with our mortgage and subsequent insurances. As first time buyers, we had a lot of questions and Meryn was fantastic and prompt at coming back with clear answers every time. Such a lovely experience with such a friendly, knowledgeable mortgage advisor.

13 June 2025
Unprompted review
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Reply from Envoy Financial

We appreciate the kind review. We are glad we could help.

Rated 5 out of 5 stars

1st time buyer - new build

Ross was fantastic—he took the time to explain my options clearly and provided great advice that really helped me make the right decision. Karolina was equally amazing, handling all the paperwork efficiently and making the entire process smooth and stress-free. I couldn’t have asked for a better team. Highly recommend!

18 June 2025
Unprompted review
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Reply from Envoy Financial

Thank you for leaving us a review. We are glad we could help.

Rated 5 out of 5 stars

Highly recommend Robyn!

Highly recommend Robyn!! She advised us every step of the way in buying our new home and made the experience so straightforward amd stress-free. She sorted everything for us including closing the old mortgage, getting the best deal for our new mortgage, home insurance and life insurance. She saved us god knows how many hours of life admin by researching the best deals and setting everything up on our behalf. She was super friendly and always flexible to accommodate us. She also explained everything in simple terms so we knew exactly what our options were and what the pros/cons were of each. I will absolutely be reaching out for all future needs 🙂 Thank you for everything Robyn!

6 June 2025
Unprompted review
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Reply from Envoy Financial

We appreciate the detailed review, thank you for taking the time. We are glad we could help.

Rated 5 out of 5 stars

5* Service

Ross and Erin have been a fantastic help in getting me into my first home. From speaking with Ross long before I found the property I wanted, he left me assured and at ease every step of the way - no question felt too small or silly. Thanks again to both of you for your assistance; I couldn’t have done it without you!

16 June 2025
Unprompted review
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Reply from Envoy Financial

Thank you for leaving us a five-star review. We are delighted to have been able to help.

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