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Epipla1.gr Reviews 

554
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff, smooth order processes, and the impressive variety of quality items available for quick online purchase. Consumer reviews also point out the fast delivery service and the wonderful, protective packaging that ensures products arrive safely and securely in pristine mint condition. However, some people mentioned difficulties with assembly, noting that the instructions were unclear or essential parts were missing from their packages. Conversely, a small portion of consumers felt that delivery times were occasionally delayed or that the overall product quality simply did not fully meet their personal expectations.

What people talk about most

Product

Customers report general satisfaction with the product offerings, highlighting fair prices and a wide variety... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the solid materials and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting fast shipping times and orders arriving... See more

Service

Consumers find service to be positive, highlighting smooth and professional interactions from start to... See more

Staff

People report positive experiences with staff, highlighting friendly communication and quick responses by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Satisfied with the service. Good communication, nice staff,, quick responces by phone, email and Viber. Big variety of products for every taste and needs Fair prices, generaly, the quality of the... See more

Company replied

Rated 5 out of 5 stars

we ordered a beautiful new sofa for our new sitting room .This company is very unusual They take care of you, we got Regular updates from them on our order They make it very easy for you to afford nic... See more

Company replied

Rated 5 out of 5 stars

Products were delivered before deadline. They were delivered in a good condition. They were packaged in a good protective way. Employees were very helpful and polite, and answered any question I had.... See more

Company replied

Rated 5 out of 5 stars

It was more than satisfying my experience scrolling your site...I ordered a couch and a TV table and both were more than my expectations. The quality was awesome...the service was more than great and... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. E-commerce service
  4. Living room shop

Written by the company

Επιλέξτε έπιπλα online με ευκολία στο Epipla1.gr Είμαστε ένα αξιόπιστο ηλεκτρονικό κατάστημα που προσφέρει μεγάλη ποικιλία επίπλων για κάθε χώρο του σπιτιού σας. Από κλασικά έως μοντέρνα στυλ, έχουμε επιλογές για κάθε χώρο - είτε ψάχνετε για έναν άνετο καναπέ, είτε για ένα πρακτικό γραφείο, είτε για μια ντουλάπα για το διάδρομο. Απολαύστε γρήγορη παράδοση, προσεγμένη εξυπηρέτηση πελατών και μια άνετη εμπειρία αγορών. Βρείτε όλα όσα χρειάζεστε για το σπίτι των ονείρων σας στο Epipla1.gr


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

554 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(554)

447 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality. Prompt delivery. Covenient price. Great service.

My order went very smoothly at all stages. I was able to communicate with them at all times. Very easy ordering process, with no pre-payment required. The item arrived earlier than expected They were very flexible with the method and place of delivery. All the people I interacted with, from the back office to the associate who delivered the order, were very professional and willing to assist me. The product arrived in mint condition thanks to its excellent packaging. Very good quality and reasonable price. They even called me after I had delivered the item to make sure that everything was OK and to ask me if I had any trouble assembling the item I had purchased. Excellent value for money purchase. I will definitely keep them in mind for future reference. My experience was very positive, hence they are highly recommended.

27 February 2026
Unprompted review
Epipla1.gr logo

Reply from Epipla1.gr

Thank you so much for your kind and detailed review.
We really appreciate the time you took to share your experience. It means a lot to us that you were satisfied with our service, communication, delivery process, and product quality.
Our team always strives to provide a smooth and professional experience from start to finish, so your feedback is very important.
We look forward to serving you again in the future!

Rated 5 out of 5 stars

Very good job

Products were delivered before deadline. They were delivered in a good condition. They were packaged in a good protective way. Employees were very helpful and polite, and answered any question I had. Great cooperation!
Only point of improvement, would be to deliver in islands, especially big islands like Crete

2 March 2026
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Reply from Epipla1.gr

We are happy to know that the delivery was earlier than you expected to be. Our employees are always at your disposal for reply to your questions and help you to find the suitable products for you.
We will take into account your comments for the delivery to islands so that we will try to improve our services there. We look forward to serve you again soon!

Rated 5 out of 5 stars

Accurate delivery

Accurate delivery, nice product, fast service

26 February 2026
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Reply from Epipla1.gr

Thank you very much for your kind words and your trust. We are glad to hear that you were satisfied with the delivery, product quality, and our service. We look forward to serving you again!

Rated 4 out of 5 stars

Value for money

Great quality - price ratio. Both sofa and armchair delivered in time. Overall, I’m very satisfied. The only drawback was that fabric samples were not available in the physical store at the time of my visit, so I had to order without seeing the fabrics in person.

25 February 2026
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Reply from Epipla1.gr

Thank you very much for your kind words and for the trust you have shown us with your purchase! We are truly delighted to hear that you are satisfied with the quality, price, and timely delivery of your sofa and armchair.
Regarding fabric samples, we would like to clarify that we operate mainly as an online store.
Our fabric collections are frequently updated by manufacturers and, from time to time, it is possible that we may not yet have received all of the latest sample books at our physical location.
However, on our website and in our showroom, we provide a wide variety of fabric samples, along with detailed photos, descriptions, and specifications, to help our customers make the best possible choice.
We really appreciate your understanding and feedback, as it helps us to continue improving our services. We hope to serve you again in the future!

Rated 5 out of 5 stars

Excellent quality exiting our…

Excellent quality exiting our expectations!

20 February 2026
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Reply from Epipla1.gr

Thank you very much for your kind words! We are really happy to know that the quality exceeded your expectations. Your satisfaction means a lot to us, and we look forward to serving you again!

Rated 5 out of 5 stars

Very satisfied about the service and…

Very satisfied about the service and delivery.

17 February 2026
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Reply from Epipla1.gr

Thank you so much for your kind words! We are really happy to know that you are satisfied with our service and delivery. We look forward to serving you again soon!

Rated 5 out of 5 stars

we ordered a beautiful new pink sofa for our…

we ordered a beautiful new sofa for our new sitting room .This company is very unusual They take care of you, we got Regular updates from them on our order They make it very easy for you to afford nice products with different payment methods.and on top of all their help and excellent customer care they plant a tree after every purchase I really really highly recommend this great company kind Regards Sue L

9 February 2026
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Reply from Epipla1.gr

We really appreciate your feedback and are glad you recognize our efforts to keep you informed about the status of your order.
Thank you so much for highlighting our tree-planting initiative!
Sustainability is very important to us, and we are proud to plant a tree with every purchase as a small way to give back to the planet.
Your support and recommendation truly mean a lot to us. Thank you for choosing us!

Rated 2 out of 5 stars

Very late delivery

It took them over a month to bring it, and they finally arrange it as I mentioned I would cancel the order

30 January 2026
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Reply from Epipla1.gr

Thank you for your comments and for your patience. Due to a very high volume of deliveries during that period, your order was unfortunately delayed.
We apologize for the inconvenience and appreciate your understanding.

Rated 5 out of 5 stars

Great product for the price I paid

Great product for the price I paid. Easy to assemble

4 February 2026
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Reply from Epipla1.gr

Thank you for your review! We’re happy the product met your expectations for both quality and price. We hope that you will choose us again in the near future!

Rated 5 out of 5 stars

Very Good Experience

Very decent prices, very good packaging, quality, communication, updating status, customer support present. Various ways of paying. Will definitely buy again, hope they keep the experience and prices the same in the future!

Keep in mind you need to assembly on your own some furniture. ♡

2 February 2026
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Reply from Epipla1.gr

Thank you so much for your wonderful review! We are glad to read that you were happy with both the products and the service.
You are right to mention the assembly of furniture — we are always available if you need assistance.
We will continue to do our best to maintain the same experience in the future and look forward to serving you again!

Rated 5 out of 5 stars

Big choice on all furniture.High…

Big choice on all furniture.High quality and value for money.

26 January 2026
Unprompted review
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Reply from Epipla1.gr

Thank you very much for your comments! We are glad that the price-quality ratio met your expectations. We will continue to do our best in order to provide you a wide variety of options and of course we will be happy to serve you again soon!

Rated 5 out of 5 stars

Excellent customer support

Excellent customer support and communication was with real humans. My table arrived on time, as scheduled, and the delivery process was clean and easy. Bravo!

5 January 2026
Unprompted review
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Reply from Epipla1.gr

Thank you for your kind words! We really happy that everything was as scheduled and you are satisfied by our services. We look forward seeing again soon!

Rated 5 out of 5 stars

Super

Very good👍😊

4 November 2025
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Reply from Epipla1.gr

We are really happy that you liked the product! Thank you for your support and we look forward to serving you again!

Rated 5 out of 5 stars

Very responsive and helpful

Very responsive and helpful! High quality furniture for every taste.
Highly recomended company.

18 December 2025
Unprompted review
Epipla1.gr logo

Reply from Epipla1.gr

Thank you very much for your kind words! We are glad that you were satisfied with our service and the quality of our products. We will continue to work hard to offer you the best solutions for every taste. Thank you for your support and recommendation!

Rated 3 out of 5 stars

They seem pretty but the qualities low.

While the service when ordering is satisfactory and the gentleman who delivered it is very kind, the furniture is of low quality or the assembly instructions are not at all clear. You have to spend time looking to find what goes in, the hinges are not numbered, and their closures are problematic, and this concerns some kitchen cabinets that I bought.

5 December 2025
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Reply from Epipla1.gr

Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with the ordering process and the delivery service.
At the same time, we are sorry to learn that you experienced difficulties with the assembly and found the instructions unclear. Your comments regarding the hinges and fittings are very important to us and we need to examine this case further offering solutions to you. Our support team is available to assist you with any remaining issues or clarifications and we will contact you.

Rated 5 out of 5 stars

First but certainly not last purchase!!

Let's start with the product. It was exactly as it was advertised. It arrived within the timescale set by the company and I must say so far we are loving it!! It is exactly what we needed and they delivered it!! As for the company.. well, they are very friendly, professional and they reply within moments of any concern you may have. Will I reccomend them? YES. Will I buy from them again? YES. One thing you may have to consider is the payment. That is of no fault of the company though since they do not use their own delivery service outside of Athens. You need to make the payment if full before buying if you live outside Athens. The company do let you know though before you make the final step of your order, so there is no harm in that to be honest. Once again, a big thank you cause they delivered what we were looking for months an a brilliant price with good quality material.

11 December 2025
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Reply from Epipla1.gr

Thank you very much for your wonderful comments! We are very happy that our product met your expectations and that the delivery process was prompt and satisfied you.
Your kind words about our team are the greatest reward, and we will continue to work towards providing you with the best possible service experience.
For deliveries out of Athens, we use outside transport companies at the current period, so we can send the products to you as soon as they arrive at our warehouse. For this reason, payment for each order that involves a transport company must be made directly to us.
And of course, we are at your disposal before and after the shipment of goods for anything you may need!
We hope you will choose us again in the near future!

Rated 5 out of 5 stars

happy on everything

easy procedure, follow up, on time and goods as seen on photos

1 December 2025
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Reply from Epipla1.gr

Thank you very much for your comments! We are glad that the process was easy and that the tracking worked as it should. We are also happy that you received the products on time and that they match the photos exactly. Your satisfaction is the best confirmation for us!

Rated 3 out of 5 stars

I am not sure I would buy again from them

The furniture is beautiful but the customer service didn’t provide any useful information about the whereabouts or delivery day of my order. Only vague responses to my emails.

11 November 2025
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Reply from Epipla1.gr

Thank you for your time to rate us! Your opinion means a lot to us. We would like to specify that our manufacturers are based abroad, we do not have the furniture in stock, so production and transport affect the delivery time. This is the reason why we do not have an exact delivery date, but rather an average delivery time that may vary. In most cases, we manage to deliver everything within the approximate delivery time stated on our website.
We are glad to know that the product seems really beautiful to you and we hope will come back in the near future!

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