Satisfied with the service. Good communication, nice staff,, quick responces by phone, email and Viber. Big variety of products for every taste and needs Fair prices, generaly, the quality of the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
we ordered a beautiful new sofa for our new sitting room .This company is very unusual They take care of you, we got Regular updates from them on our order They make it very easy for you to afford nic... See more
Company replied
Products were delivered before deadline. They were delivered in a good condition. They were packaged in a good protective way. Employees were very helpful and polite, and answered any question I had.... See more
Company replied
It was more than satisfying my experience scrolling your site...I ordered a couch and a TV table and both were more than my expectations. The quality was awesome...the service was more than great and... See more
Company replied
Company details
Written by the company
Επιλέξτε έπιπλα online με ευκολία στο Epipla1.gr Είμαστε ένα αξιόπιστο ηλεκτρονικό κατάστημα που προσφέρει μεγάλη ποικιλία επίπλων για κάθε χώρο του σπιτιού σας. Από κλασικά έως μοντέρνα στυλ, έχουμε επιλογές για κάθε χώρο - είτε ψάχνετε για έναν άνετο καναπέ, είτε για ένα πρακτικό γραφείο, είτε για μια ντουλάπα για το διάδρομο. Απολαύστε γρήγορη παράδοση, προσεγμένη εξυπηρέτηση πελατών και μια άνετη εμπειρία αγορών. Βρείτε όλα όσα χρειάζεστε για το σπίτι των ονείρων σας στο Epipla1.gr
Contact info
4.4
Excellent
555 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent!!!
8 December 2025
Unprompted review
Reply from Epipla1.gr
Thank you for your positive review, we look forward to welcoming you back!
Purchase of bookcase
I bought a bookcase at a good and very competitive price. The order went smoothly and was delivered according to schedule. Epipla was helpful in responding to my queries regarding the specs and dimensions of the bookcase. The packaged bookcase arrived without damages.
8 December 2025
Reply from Epipla1.gr
Thank you very much for your lovely review! Our team is always available to answer any questions you may have about our furniture, so that you can be completely confident of your purchase. We are glad that we were able to meet your needs and provide you with a simple ordering process and smooth delivery.
We look forward to seeing you again soon!
good quality, fair prices
8 December 2025
Reply from Epipla1.gr
Thank you very much for recognizing our quality and prices! Your satisfaction is our priority, and we look forward to serving you again!
Unexpectedly good quality of design; best value for money
The couch over outgrew my expectations! Up close, the design, the fabric and the softness of the pillows were perfect for my taste! I am also grateful for the delivery of the couch as the employee who brought the couch was very helpful, polite and very professional.
5 December 2025
Reply from Epipla1.gr
Thank you very much for your kind words! We are glad that the sofa exceeded your expectations and that you are completely satisfied with the design, fabric, and softness of the pillows. It is also important to know that you considered the delivery pleasant and professional. Thank you for your trust, and we look forward to serving you again in the future!
Very well overall experience
4 December 2025
Unprompted review
Reply from Epipla1.gr
Thank you very much for your positive comments! We are glad that you had a good experience with us and we will be happy to serve you again in the future!
everything was as expected
the service and delivery was very professional .
Furniture are offered in easily affordable prices and the quality is ok.
3 December 2025
Reply from Epipla1.gr
Thank you so much for your feedback! We are happy to know that you were satisfied with both our service and delivery. We always aim to provide high-quality furniture at affordable prices, and we appreciate your recognition of this. Your satisfaction means a lot to us, and we hope to serve you again in the future!
the order went very fast
the order went very smoothly, delivery to the house was very fast.
Once assembled, the bed looks very nice. It's very easy to raise and lower. At first glance, you can tell it's not made in China. If anyone's considering buying it, I highly recommend it.
3 December 2025
Unprompted review
Reply from Epipla1.gr
Thank you so much for your feedback! We’re glad to hear that the order process went smoothly and that the delivery was as you expected it to be. We always strive to offer the best possible service, and your satisfaction is our top priority. We hope to serve you again in the future!
Terrible customer service,one month delay
The salesperson that placed the order for me filled out the wrong tel.number and i was waiting for almost a month to get my stuff.
Not to mention that their customer service team informed me that they would bring me my things WHEN they would have itinerairy for my region plus we have asked for 2 people to carry the sofa and they were undestaffed so we would have to wait longer. I had to volunteer myself to help carrying the sofa to get the job done so customer experience a one star.
Quality wise regarding the products 5star
20 November 2025
Reply from Epipla1.gr
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience caused.
We apologize for the error in the phone number when placing your order. We will ensure that similar mistakes are avoided in the future. For your convenience, we have set up other ways to contact you via email, so that if there are errors in any fields, we can reach you by other methods.
Regarding delivery to your floor, we try to use elevators or stairs to carry packages where it is needed. Two people are needed to carry packages that are too big and they do not fit in an elevator, like furniture. So, delivery might take a bit longer to organize a route with two drivers.
You can always receive your products with free delivery on the sidewalk throughout the whole of mainland Greece and arrange for them to be carried up using a lift truck if there is no elevator.
Reply from Epipla1.gr
Thank you very much for your kind words! We are happy that you like the product and that it suits you well! We look forward to serving you again in the future!
Reply from Epipla1.gr
Thank you so much for your kind words! We are glad to hear that you’re satisfied with both the selection on our site and the quality of the product upon delivery. We always strive to provide the best possible service and products, and it’s great to know that we met your expectations. We look forward to serving you again soon!
Good purchase experience but the product was not in perfect condition
The door surface was not straight, a little bit deformed
25 November 2025
Reply from Epipla1.gr
Thank you very much for your positive comments about your purchase experience. We are sorry that the product you received was not in perfect condition.
We would like to remind you of the two-year warranty we provide from the first moment of furniture delivery. Please contact us with pictures and details at info@epipla1.gr so that we can find the best solution for you. Your satisfaction is our priority!
A 100% recommendation!!
A 100% recommendation!!! Excellent service via email, especially since we live on an island! Delivery was exactly on time! The furniture assembly instructions were easy to understand!
A huge thank you to the fantastic service team!
27 October 2025
Unprompted review
Reply from Epipla1.gr
Thank you so much for your lovely words! We are very happy that your experience was so positive and that we managed to meet your expectations. Customer service is always our priority, and it's great to hear that the result was exactly what you expected.
Thank you for choosing our service, and we look forward to serving you again in the future!
Damaged
My order took three weeks to arrive, but one of the boxes was torn during transport. Fortunately, the furniture was not damaged.
A piece of wood from the chest of drawers was broken in one place, so due to the delay in delivery, I had to use it broken just so I wouldn't have to wait another three weeks for it to arrive.
I expected much higher quality furniture, but it wasn't.
However, I must mention that the customer service was always very polite and they helped me with everything I asked them.
17 November 2025
Reply from Epipla1.gr
We are sorry that you received the packaged with damages. We try to avoid any such misunderstandings, but the packages are subject to a long transport route from the manufacturers abroad to our warehouses in Athens and then delivery throughout Greece.
That's why we ensure that you are covered by our free warranty, even for damage caused during the transport of your packages.
If you still face problems with broken parts, you can send us email with pictures and marked parts on assembly. Our team is at your disposal to serve you and give solutions!
Reply from Epipla1.gr
Thank you very much for your feedback! We are glad that you received the product as expected. If you need anything else, please do not hesitate to contact us, we will be happy to serve you again!
Reply from Epipla1.gr
Thank you for your nice feedback. We are glad to know that our services and products quality met your expectations. Your recommendation really means a lot to us! We will wait for you to come back!
Reply from Epipla1.gr
Thank you for your feedback. We are glad that we managed to deliver your order before the expected time. We hope you are satisfied with our service and come back in the near future!
The kind behaviour of the employers
The kind behaviour of the employers. I liked the price of the product. It was a little bit confused to get it ready. It was like a construction. I liked also and the quality of the product. I put 4/5 stars mostly because it didn't came as fast as possible. Anyway it deserves buying it!!!
4 November 2025
Reply from Epipla1.gr
Thank you for your kind words for our team! Your opinion means a lot to us.
Our manufacturers are based abroad, and we do not keep furniture in stock, so production and transport affect delivery times.
We are constantly working to improve our services and reduce delivery times, so we will definitely take your comments into account.
We are glad that despite the slight difficulty in assembly, you are satisfied with the result and we hope you enjoy your new furniture. We look forward to seeing you again soon!
Late and missing pieces
The furniture took a month to arrive and when they arrived pieces were missing so I couldn't assemble them.
12 November 2025
Reply from Epipla1.gr
Thank you for your feedback. We are very sorry for the delivery delay and about missing pieces you mentioned.
We would like to emphasize that your satisfaction is very important to us, so our team will contact you directly to resolve the issue as quickly as possible.
Thank you again for your understanding and patience. We hope to have the opportunity to serve you better in the future.
Couch and Cabinet
We are very satisfied with the couch and cabinet that we have received.
10 November 2025
Reply from Epipla1.gr
We are really happy to know that you are satisfied with the products you received. Our priority is to provide with high quality products and services - thank you that recognize it. We look forward to serving you again in the near future!
Ordering was easy
Ordering was easy. They come on time. Great quality product. Smooth pick up system. Friendly and helpful people at pick up.
10 November 2025
Reply from Epipla1.gr
Thank you very much for your positive feedback! We are very happy that your experience was so pleasant and that everything went according to your expectations. Customer satisfaction is our priority, and it is very encouraging to see that the quality of our products and service met your expectations. Thank you for choosing us, and we hope to serve you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.